Customer Service Medical Billing

N o r w a r r e n * C h e ' * K i t t l i n g

P.O. Box 1248 Woodland, CA 95776

Phone 916-***-**** Email *********.********@*****.***

LEGAL EXPERIENCE

Office Team, Law Staff Companies, KPMM 2004-current Stockton-Fremont, CA

Paralegal-Litigation discovery experience, prepare and answer

interrogatories, request for production of documents, motions and orders

for the court, summarized deposition. Draft complaints, briefs, memorandum

of law, transcription, organizing files, type correspondence, and document

review.

LEGAL ASSISTANT

Law Staff, Legal Personnel Services 2000-2003 Sacramento, CA

Draft complaints, briefs, memorandum of law, motions, interrogatories,

document review, organized files, production of documents. As a legal

secretary: greet clients, multi phone lines, transcription and typing all

correspondence for the firm. Areas: Bankruptcy, Family Law, Workers'

Compensation, General Law.

ADMINISTRATIVE/SECRETARIAL/CUSTOMER EXPERIENCE, ENROLLMENT

REP

Foundation Health Federal Services 1997-1999 Sacramento CA

Duties: Customer Service Support to TRICARE Prime Dependents. Responsible

for the process of enrollment and dis-enrollment request. Analyze account

billing for accurate data input. Selected to work within a group in a

confined area complete project.

MEDICAL BILLING, ACCOUNTS RECEIVABLE, CUSTOMER SERVICE

Sterling Staffing, Healthcare Resources, Office Team 1992-1997 Oakland, CA

Duties: knowledge of Medical terms, codes and policy regulations.

Aggressive medical billing skills with 100% accuracy. Customer care

service, account receivables/payables. Data Entry 12,000 kph strokes

alpha/numeric. Heavy production with strong sense of responsibility to

meet and exceed department quota. Ability to grasp overall concepts opposed

to single facets. Dependable, punctual and attention to detail. Typing 65+

wpm, Microsoft Word/Excel and 10key by touch.

OPERATIONS MANAGER

Tele Direct Communications 1989-1992 Sacramento, CA

Duties: manage a team of 25 employees, maintain good customer relations;

required use of exceptional analytical skills. Organization, patience and

ability to handle complex situations. Schedule and budget operator hours.

Interview, hire and train personnel. Supervise flow of correspondence,

files and communications. Reorganize and design updated

operations/administrative procedures manual. Strong oral and written

communication skills necessary. Starting position: PBX operator.

EDUCATION: Paralegal Diploma 1989-1991 High School Diploma 1989 Bachelor's of Art in Liberal Arts

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