Customer Service Quality Control
Resume:
I do apologize because my resume needs updated but, I do not have the software to do so. I will inform you on what has happen since I have graduated in August 2012. The first few week I was working at Signature Hair Studio. I left on good terms there on September 18, I explained to the owner that at Salina's Day Spa she had fewer Stylist, so in return in could build my clientele faster. I started at Salina's September 19, while i was there i gained the knowledge of how to work in a real salon environment, product knowledge on Goldwell, Kenra, and kms. Due to the owner having to sell the salon I began to look for a salon i could call home. January 11th I started a new job at Don Allens Hair Care and Salon. I believe I gained a lot of knowledge working here. I worked as the salon coordinator, worked under Don Allen as his assistant, reception work, and met my goal in service as a stylist that Don has set for me. By my sixth full we there i had made $467 in service. I forced my self to quit due to the lack of professionalism this salon had. I believe working here has improved my speed and skill level. I look at every moment as a moment to learn, you can never learn too much! Always looking forward to learning something new or even a new way of doing something i already know. I need to find a place where I can build my self as a stylist and gain a good clientele. i need to find a salon i can call home. I have sent my resume in a attached file. I would really love the opportunity to join your team, please keep me in consideration when filling this position. Thank you for your time, hope to hear from you soon
Ashley Andrews
85 Echo Lake West Dr. Cell: 765-***-****
M ooresville, IN 4 6158 ***********@*****.***
Summary
C lient -focused and particularly talented in the areas of color and hairstyles. I'm a young stylist that is
w ell -organized, dependable, and responsible. I provide services to satisfied clients with excellent
communication skills. I am looking forward to learning more, i am always open to new techniques. I
a lso have experience in retail!
S kills
Experience with customer service Excellent verbal communication
q q
Commitment to quality and service Fast learning
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Staff motivator Client satisfaction
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Stock maintenance Customer friendly
q q
Cash management experience Coordination skills
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Problem resolving Quality control
q q
Training staff
q
Accomplishments
Customer Service
q Collaborated with teams Sales and Promotion to ensure the delivery of efficient, high -quality
service.
q Consistently recognized by management for providing superior customer service.
S ales and Promotion
q Planned and executed promotional events to market services to new costumers and clients.
q Food Service,Managed high turn -over rate while maintaining quality service.
Experience
S ally Beauty Supply N ovember 2009 t o October 2010
Associate
M artinsville, IN
Achieved high customer satisfaction
q In retailing hair, skin, and nail product to happy satisfied customers.
E nhanced company reputation by.
q Gaining trust in customers,in return; repeat customers.
q Helped educate other team members on product.
q Kept store clean and neat.
S tock management
q Organized product
q Plan -O -Gram
q Inventory
Taco Bell M ay 2003 t o A pril 2007
Shift Manager
M artinsville, IN
M oney management
q Bank drops
Managed safe during and after business hours
q
Open and close out cashier drawers.
q
Customer service
q Resolved guest complaints.
q Enforced safety procedures in accordance with facility policies and government regulations. To
keep restaurants look clean and sanitary for guest .
Education and Training
Martinsville High School 2 006
M artinsville, IN
Regency Beauty Institute 2 012
Cosmetology
I ndianapolis, IN
L earned how to manage client consultation to result in a satisfied client. Gained knowledge on all
basic techniques and more. Got to experience many guess speakers on many products. I have product
knowledge on Sebastian, Wella, Design Essentials, Bio Elements, OPI, and Cristine Ashley
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