Administrative Assistant

MONICA ROBINSON

abok1m@r.postjobfree.com

QUALIFICATIONS PROFILE

Goal-driven, versatile, and dedicated professional; offering more than 10 years of experience within diverse fields including customer service, office operations, sales and marketing, and warehousing. Armed with proven track record of accomplishing assigned projects efficiently and on time, while maintaining compliance with all organizational regulations. Highly capable of working effectively independently or as part of a team in fast-paced and demanding environments. Equipped with excellent interpersonal, analytical, and oral and written communication skills. Known for problem-solving and critical thinking abilities.

TECHNICAL ACUMEN

Windows Applications: Microsoft Works, Microsoft Office Suite, Microsoft Access, and WordPerfect

Systems: Mozart, Windows Outlook, Kana, Jessie, AVAYA, PKMS, IPMS, PICASA, VAS Production DB, VAS Debit DB, and AS400

SUMMARY OF EXPERIENCE

Administrative Support

- Provided effectual assistance in order to maintain efficient daily operations.

- Ensured strict compliance with standard scripts and procedures.

- Rendered coaching support in training new hires.

- Expertly oversaw production quality control in compliance with company policies and procedures.

Customer Service and Conflict Resolution

- Established the needs of customers and educated ways to develop strong business relationships to obtain sales while promoting strategies for repeat visits and future sales.

- Attended to client questions and aided in resolving issues to support client needs and ensure a positive client experience.

- Directly coordinated with clients and vendors, monitored office workflow, and maintained customer records; while documenting accurate customer data through various systems to resolve customer issues.

- Welcomed and motivated customers to purchase products offered by the company in order to establish lasting positive impression and boost sales.

- Spearheaded the promotion of products and services and accommodated guests’ needs for special services.

- Initiated the process of investigating and addressing customer issues and problems in order to prevent incorrect billing of invoices.

Office and Records Management

- Accomplished diverse clerical duties which include photocopying, fax, and mailing; as well as the implementation of administrative system procedures and oversight of all projects.

- Maintained accurate shipment of data such as weight; charges; space availability; damages; tracking of possible theft; and discrepancies for reporting, accounting, and recordkeeping purposes.

- Facilitated the use of PKMS and IPMS to gather product information, weight, measurements, shipping, and receiving, and vendor data.

- Utilized the VAS Production Database in encoding associates production and the VAS Debit Database to charge vendors for product deficits.

- Assumed responsibility in maintaining files, order supplies, inventory, sales reports, and cash-verifying receipts.

- Took part in monitoring cash flows; printed daily sales reports; and verified register receipt tapes.

Logistics Operations

- Ensured the proper functioning of all products before shipping out to a company.

- Spearheading the coordination of all physical movement, alterations, and inventory of held packages.

- Streamlined production quality control in accordance with company policies and procedures.

- Monitored the processing of orders in an accurate and timely manner; which included verifying necessary information on customer orders based on bill of lading, invoices, and other information before shipping.

- Used scanner when shipping replacement orders or checking order status.

- Presided over the management of audit returns and inventory to report to loss preventions for fraud and proactive troubleshooting.

- Handled the process of promoting and selling of products or services.

PROFESSIONAL EXPERIENCE

Administrative Office Assistant - SIMOS Temporary Services William Sonoma - Memphis, TN Oct 2012–Present Customer Service Representative - ESI/Disney - Memphis, TN Apr 2012–Oct 2012

Senior Independent Beauty Advisor, Consultant - MLR Advisors, LLC - Memphis, TN Jul 2011–Apr 2012

Shipping Clerk – SIMOS Temporary Services William Sonoma - Memphis, TN Jul 2011–Feb 2012

Administrative/Office Manager/Cosmetologist - House of Styles - Memphis, TN Nov 2009–Jul 2011

Clerical/Customer Service/Sales - Sally’s Beauty Supply - Memphis, TN Dec 2007–Mar 2009

Cashier/Sales - Master Cuts - Memphis, TN May 2008–Aug 2008

Cashier/Sales/Cosmetologist - Trade Secret - Memphis, TN Aug 2007–Apr 2008

Pharmacy Tech (Intern) - Walgreen’s Pharmacy - Memphis, TN Jan 2006–April 2006

Facilitator/Tester/Shipping Clerk - Jabil - Memphis, TN Jun 2004–Jun 2005

APLS Operator/Shipping Clerk - Technicolor - Memphis, TN Jun 2002–Oct 2003

Telemarketer/Customer Service - Teleperformance USA – Memphis, TN Mar 2002–Apr 2002

Cashier/Sales/Customer Service - Popeye’s Chicken – Memphis, TN Sep 2000–Apr 2001

Summer Intern - Federal Express Corporation – Memphis, TN Jun 1999–Jul 1999

PROFESSIONAL DEVELOPMENT

Cosmetology Instructor Trainee 2011

Tennessee Academy of Cosmetology, Memphis, TN

Business Administration – Management Coursework 2010

Strayer University, Memphis, TN

Certification in Cosmetology 2007

Tennessee Technology Center, Memphis, TN

Haircutting Certificate Matrix C.R.A.F.T

Pharmacy Technician 2006

Tennessee Technology Center, Memphis, TN

Administrative Office Assistant Program 2001

Southwest Tennessee Community College, Memphis, TN

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