Customer Service Human Resources
Resume:
Tonya A. Roberson
San Antonio, TX 78229
********@*******.***
OBJECTIVE: Looking for a clerical position in a department that can give
me a rewarding and positive atmosphere, with hard work, attention to detail
and a dependable environment.
PROFESSIONAL SUMMARY
. Human Resources Coordinator
. Over 10 years of Assistant Directorship with a Residential Care
Facility, Administrative and Support experience.
. 10 Years of Receptionist
EXPERIENCE
Office Depot, Inc. San Antonio, TX
Customer Service Specialist 3/11 to Current
. Cross training to work Copy & Print and later make certifications to
move into Management.
. Highly rated customer service skills supporting multiple departments and
assisting with logistics implementation.
. Transferred from New Orleans' St. Charles Location to 410 & San Pedro.
Lowe's Home Improvement, Jefferson LA. #1877
Greater New Orleans Area
Head Cashier, Receptionist 9/09 to 5/10
. Served as the Main Head Cashier & Certified trainer to one of the
largest stores in the district.
. Scheduled front end schedules handling training, coverage, and customer
service.
. Served as Liaison between upper management & front end associates
communicating policies and changes.
. Gathered detailed messages for person(s) called upon, distributed mail
and message to appropriate departments and person.
Lowe's Home Improvement, New Orleans LA. #2470
Greater New Orleans Area
Human Resources Coordinator, Receptionist 08/05 to 5/10
Head Cashier, 9/09 to 5/10 (Title changed upon transfer to 1877)
. Started in Human Resources to be groomed into running Human Resources
Department.
. Handled Employee orientation and scheduling for various departments and
management.
. Served as Liaison between upper management & front end associates
communicating policies and changes.
. Took care of Employee benefits and explained extensive HIPPA Laws and
procedures for enrolling new employees.
Dumaine Place Residential Care Facility, New Orleans, LA
Co-Director, Assistant Coordinator, 03/93 to 03/99
. Began as a recruiting and outsourcing coordinator receiving and
evaluating new patients for home care.
. Worked towards setting activity schedules and assisting with getting
patients to outpatient medical appointments.
. Did basic background checks of new clients, employees, and advanced
coordination of benefits, and scheduling.
. Later took over Cash and Asset management for payroll, client payments,
and coordinating benefits scheduling for management.
EDUCATION/FURTHER STUDIES
BA Elementary Education, Dillard University (New Orleans, LA) May
2005
Iota Phi Theta Auxiliary President, 2001 to 2003
Vice-President of Japanese Studies Club at Dillard University, 2001
to 2003
President of Japanese Studies Club at Dillard University. 2004 to
2005
Japan Society of New Orleans, 2002 to 2003
SKILLS
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook,
Spreadsheet
Front office experience (Reception, Clerical, Management, Other
General Functions)
Telephone etiquettes
Knowledge of customer service practices and services
Time Management skills
Contact this candidate