Quality Assurance Manager
Resume:
LAWRENCE B. KENDALL
**************@*****.***
Bettendorf, Iowa 52722
HOME 563-***-****
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ISO 9001: 2008 CERTIFIED ? CERTIFIED ISO 9001:2000 INTERNAL AUDITOR ?
MANAGEMENT AND SUPERVISION ? NEW PROCEDURES
IMPLEMENTATION ? CUSTOMER RELATIONS ? CALIBRATIONS
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PROFESSIONAL EXPERIENCE
H.C. Duke & Son, LLC, East Moline, Illinois
2010 to 2013
Quality Assurance Technician
Recruited to set up and maintain a quality system. Responsible for Supplier
Quality, First Article Inspection Reports, Customer Concerns, Production
Line Quality, Training and Calibrations.
. Contacted all of the Suppler Quality Managers to let them know our
expectations.
. Maintained Customer Relations and attended Seminars.
. Set up in house training and brought in outside companies to train
personnel.
. Worked with a team to set up an ISO compliant system for our Brazilian
Market.
. Set up a Calibration System, trained employees on the proper use of
inspection equipment.
. Set up a Quality Form database to control documents.
. Experience with SAP and MS Office Programs.
Orion Tool, Die & Machine Company, Orion, Illinois
2008 to 2010
Quality Assurance Manager
Recruited to update and maintain the ISO Quality Management System.
Responsible for Initial Sample Inspection Reports and Pre Production
Authorization Plans, returns of all Vendor Nonconforming Materials,
Customer relations, training of all personnel in inspection requirements,
techniques, and ISO Procedures.
* Updated all of the Quality Management System Procedures.
* Created a Supplier Evaluation Program.
* Restructured the Calibration System.
* Conducted numerous QMS Audits.
* Passed ISO 9001:2000 Audits by an outside Registrar.
* Maintained E2 Management System.
* Updated ISO Quality Management System to 9001:2008
Generac Power Systems, Maquoketa, Iowa
2006 to 2008
Quality Technician
Recruited to set up and insure that the Quality System at Generac's
Maquoketa Facility adheres to Generac's Eagle, Wisconsin Facilities ISO
9001:2000 Program. Responsible for nonconformities of product; contacting
and visiting vendor facilities when appropriate. Responsible for all new
products and components, and doing Initial Sample Inspection Reports to
insure they meet our requirements. Responsible for maintaining calibration
of all equipment, and purchasing new inspection equipment as required.
* Passed two ISO 9001:2000 Audits by our outside Registrar.
* Worked with Engineering to change components of our products.
* Worked with our Vendors to make them understand our Quality
requirements.
* Lowered nonconformities in house by charting and presenting findings
at monthly meetings.
* Complete update of Receiving Process Inspection System and files.
Lawrence B. KENDALL ? Page 2
Superior Tube Products, Inc., Davenport, Iowa
2004 to 2006
Quality Assurance Manager
Recruited to develop and implement a Quality Management System including
calibration of all equipment (company and employee) training inspectors in
techniques such as daily inspection rounds, final inspections, and filling
out Initial Sample Inspection Reports. Training all operators in the proper
use and handling of inspection equipment. Implementing a Preventive and
Corrective Action Program including an Opportunity for Improvement and
Nonconforming Material System.
* Completion of a Quality Manual using ISO 9001:2000 guidelines.
* Completion of a new calibration system.
* Created a system to evaluate new and existing vendors.
* Implementation of a Preventive / Corrective Action System.
* Meetings with Quality Assurance Managers and Engineers of our major
customers.
Evans Manufacturing, Rock Island, Illinois
2003 to 2004
Quality Assurance Manager
Recruited to develop new procedures to lower percentages of nonconformities
to our customers and in the production process itself. Supervisor of
inspection personnel. Responsible for meeting with and developing
relationships with the sales and quality assurance managers of the
companies the company worked with. Responsible for finding new vendors for
sub - contract work to improve the quality of the company's products.
* Lowered nonconformities immediately by implementing auditing
procedures.
* Updated the Calibration system using Gage Pack Software.
* Developed employee involvement with quality training and graphs of all
quality information to inform employees of their accomplishments.
* Close involvement with International Standards Organization consultant
in upgrading quality system to ISO 9001:2000.
* Successfully completed training to be an ISO 9001:2000 Internal
Auditor.
Bamal Corporation, East Moline, Illinois
2001 to 2002
Quality Control Manager
Recruited to develop and implement quality procedures at five facilities
and lower nonconforming products. Responsible for quality, customer audits,
returns of nonconforming products, initial sample inspection reports for
new products, acquiring and maintaining preferred supplier status at all of
the facilities I was responsible for.
Accomplishments
* Lowered shipment of incorrect products to below one percent.
* Lowered non-conforming products to below one quarter of one percent.
* Responsible for maintaining calibration of all equipment.
* Received preferred supplier status at all of the facilities I was
responsible for from major manufacturing companies.
* Supervision and training of five branch managers in quality procedures
to help them stay within set goals and maintain preferred supplier
status.
* Negotiated better quality procedures with major vendors in the U.S.A.
and Canada.
Red Jacket / Marley Pumps, Davenport, Iowa
1980 to 2001
Inspector
Inspection of product on a rotating schedule, Receiving Inspection,
Manufacturing Inspection, Assembly Inspection, and Final Inspection,
Auditing of product for shipment overseas.
Lawrence B. KENDALL ? Page 3
EDUCATION
SCOTT COMMUNITY COLLEGE, Bettendorf, Iowa
Various computer courses to update skills.
BLACK HAWK COLLEGE, Galesburg, Illinois
International Standard Organization (ISO) 9001:2000 Internal Auditor
Program
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