Customer Service Assistant

Jessica M. Houpy

***** *. ***** ****** *****.***@******.***.***

Alsip, IL 60803

708-***-****

EDUCATION

Saint Xavier University, Chicago, IL 2008 - 2011

Bachelor of Business Administration with Concentration in Marketing

Major GPA - 3.6/4.0 - Cum Laude Honors and member of Delta Mu Delta Honors

Society

Moraine Valley Community College, Palos Hills, IL 2005 - 2008

Associate Degree in Applied Science

GPA - 3.0/4.0

EXPERIENCE

Crisis Center for South Suburbia 2013 - Present

Volunteer on Special Events Committee

Baker & McKenzie LLP, Chicago, IL 2011 -2012

Legal Client Relations Assistant

. Represented the global law firm through special projects and events in

global and local markets.

. Performed effective communication with global clients on a daily

basis.

. Coordinated all fundraising events for the Chicago office related to

breast cancer awareness. .

. Worked closely with upper management on marketing ideas for the firm.

Baker & McKenzie LLP, Chicago, IL 2006 -2011

Intellectual Property Assistant

. Performed special projects for the Intellectual Property Department.

. Developed and maintained time efficient programs for files.

. Directly communicated with international vendors daily, invoice

tracking and reconciliation.

Commercial Snow Control, Burbank, IL 2005 - 2006

Office Assistant

. Involved in daily business operations, dispatching and customer

service.

. Used marketing techniques to create awareness to consumers by cold

calling, direct mailing and creating brochures.

. Developed creative ways to build B2B relationships.

Urological Surgery Consultants, Ltd., Orland Park, IL 2004 -2005

Office Assistant

. Developed patient relationships and provided customer service.

. Utilized general office skills to maintain patient files.

INTERESTS

Organized a Suicide Prevention Benefit called "Help Us, Help Others"

2011

. Requested donations from individuals and companies for large benefit.

. Donated funds to the American Foundation for Suicide Prevention

(AFSP).

COMPUTER SKILLS

Proficient in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint);

LegalKEy

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