Quality Assurance Management

PATRICK LACERRA

** ** ***** ****** ( Yonkers, New York 10704

914-***-**** ( ********@*****.***

QUALITY ASSURANCE MANAGER

DIRECTOR OF QUALITY ASSURANCE

Motivated quality management professional with over 10 years of experience

impacting corporate performance by setting top quality standards and

developing and building innovative and highly effective test environments.

Innovative strategist, driving key improvements to quality and testing

processes to boost performances. Dynamic leader, building and motivating

top-performing teams to deliver on all targets and goals, while fostering

strong collaboration across organization to generate QA excellence.

Offering robust understanding of various software development lifecycles

and quality assurance processes/tool, as well as industrial quality

standards. Exceptional analytical, communications, and problem solving

skills, with strong strategic vision. Areas of expertise include:

Quality Assurance Management ( Project Management ( Change Management/Team

Mergers

Process Improvements ( Test Case Development/Execution ( Strategic

Analysis/Planning

Performance Management ( Problem Solving ( Communications ( Team Leadership

( Training

PROFESSIONAL EXPERIENCE

GEORGE WEISS CORPORATION, Hartford, Connecticut ( 2009-Present

Hedge fund, with 300 employees.

Quality Assurance Manager

Lead team of 5 in defining quality standards, managing quality operations,

and developing and executing QA strategies across organization. Establish

best practices and processes involving manual and automated testing,

configuration management, and release management functions. Develop highly

effective test automation scripts, analyzing all results to identify any

defects, bugs, errors, and/or configuration issues. Manage key projects,

setting timeframes and goals, and coordinating resource allocation,

scheduling, and assignments. Ensure alignment of quality standards with all

industry and market requirements. Perform periodic reviews of test

scenarios and test cases. Coordinate QA training development and program

selection. Monitor department operations, including budgeting,

recruiting/hiring, performance management, communications/ meetings, and

technical support. Supervise new-hire transition periods. Conduct periodic

audits of quality systems, operational functions, and management procedures

to ensure highest levels of quality and expediency. Write custom test

management reports.

Highlights

. Delivered significant 20% reduction in software defects through key

improvements to overall QA process and testing.

. Streamlined system via introduction of Script Automation into current

QA organization designed to test all aspects of legacy trading system

. Boosted QA team visibility and improved QA department's relationship

with business units by instituting test-case walk-through process

involving project business teams.

. Developed new matrices and quality standards benchmarks to improve

performances.

PATRICK LACERRA ( Page 2 ( ********@*****.***

ALLIANCE BERNSTEIN LLP, New York, New York ( 2006-2009

Global investment management company.

Senior Quality Assurance Analyst

Led team of 7 in defining and launching QA department, organizational

structure, and processes, creating long-term department roadmap, setting

goals and targets, and developing new matrices and benchmarks for quality

standards. Designed and implement testing strategy to assess product

quality for all legal and compliance software and systems. Developed and

integrated manual and automated testing strategies into processes. Coded

and executed load and functional tests using automation scripts. Redefined

and reorganized Quality Center Testing Repository. Worked across

departments to implement quality standards and benchmarks across board.

Managed budget and hiring processes.

Highlights

. Standardized integration testing processes and methodologies across

product development efforts. Ensured that all planned release dates

were met by implementing repeatable, reliable test practices.

. Initiated stronger focus on environment and release management process

development.

. Coordinated integration of offshore team with current team,

implementing consistent QA processes to ensure accurate alignment with

quality targets and goals.

SWISS RE, Armonk, New York ( 2004-2006

Reinsurance firm, with 15K employees.

Senior Quality Assurance Analyst

Directed QA team of 29 in all aspects of quality assurance management,

developing and implemented key processes (including both manual and

automated testing strategies) to boost departmental performances. Managed

multiple life and health reinsurance testing projects, aligning scheduling

and resource allocation with established priorities. Ensured strict

compliance of development teams with defect test activities and goals.

Maintained QA environment (test lab of 60+ computers), installing,

configuring, and managing quality center bug and test tracking

applications. Mentored and managed staff, prioritizing workloads, measuring

performances, and promoting professional development. Monitored and

validated quality of web applications and systems.

Highlights

. Delivered critical defect reduction, from 1.8K to 775.

. Boosted QA results by designing and implementing innovative corporate

policies, achieving key buy-ins and support from stakeholders on

importance of strong QA focus.

. Procured QA software tools while establishing methodologies and

standards to ensure operational excellence.

CITCO CORPORATION, New York, New York ( 2002-2004

Hedge fund administrator, with 4.5K employees.

Senior Quality Assurance Analyst

Led quality assurance processes and functions across globally disperse

teams, developing workable testing strategies, defining and executing test

plans and scripts, documenting results, and identifying and resolving any

defects. Introduced new matrices and benchmarks of quality standards to

improve performances. Managed all stages (from conception to execution) of

full lifecycle testing of Java and Oracle based applications. Developed and

implemented QA processes and structures (including defect tracking, test

case management, and automated testing strategies), identified current QA

needs, and coordinated resolution of critical issues. Coordinated with

stakeholders and business users in all application testing processes.

Compiled status reports for executive management. Trained and developed

staff to boost performances, working closely with HR.

PATRICK LACERRA ( Page 3 ( ********@*****.***

CITCO CORPORATION (continued)

Highlights

. Chartered 80% improvement in overall quality of systems while

minimizing delivery time frames from 2.5 days to 4 hours and reducing

total number of critical issues through strategic planning and

execution of best practices approach.

. Streamlined processes via automation of release and change management,

minimizing deployment errors and significantly reducing

production/system downtime.

. Steered highly effective resource management, coordinating 18

resources while blending onshore and offshore delivery models.

. Minimized production issues through strategic development and

execution of automated test scripts for existing applications.

. Created new automated environment to conduct load and stress testing

for core applications and systems.

. Orchestrated seamless integration of offshore and onsite teams.

EDUCATION

Master of Science in Organizational Leadership

Mercy College, Dobbs Ferry, New York

Bachelor of Science in Organizational Management

Manhattan College, Riverdale, New York

TECHNICAL SKILLS

Software

MS DOS ( MS Office Suite ( Visual Basic ( SQL

Lotus Notes ( Source Safe ( Visio ( MS Project

Testing Tools

Ranorex ( Loadrunner ( Quick Test Pro (QTP) ( Test Complete

Defect Management Tools

Mercury Quality Center

Testing Environments

HTML ( Sybase ( SQL ( .NET ( C++

Client Server ( Web Testing

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