Customer Service Manager

TONYA MIHALEK

**** *. ***** ******, **** BEACH CA 90808

714-***-**** • **********@*****.***

PROFESSIONAL SUMMARY OF QUALIFICATIONS

** *****’ experience in customer service, office and store management

Communicator with a winning and enthusiastic personality

Highly organized/prioritize effectively

Outstanding record for time/attendance

STRENGTHS & EXPERTISE

Excel Microsoft Office

Emailing Computer Data Research

10 Key Touch Busy Multi Line Phones

Relationship Building Team Building & Leadership

Coaching/Training Productivity Improvement

Marketing/Branding Policy & Procedure

Daily Operations Customer Service/Relations

PROFESSIONAL EXPERIENCE

Customer Service Manager – Franton’s, Temecula, CA

2004 – 2012

Managed all office functions, high level of customer service, generated quotes and sales reports, prepared all travel arrangements/accommodations.

Traveled extensively for existing accounts and to obtain new clients

Maintained up-to-date knowledge of store policies and other ancillary store operations to effectively operate store.

Developed and managed store opening and closing procedures

Responsible for all customer calls relating to billing, scheduling, and customer service

Insured sales associates and the store met their prescribed sales quotas by strategizing new and innovative methods of selling.

Generated weekly reports utilizing Excel.

Responded to all emails and inquires

Store Manager – Homestead House Fine Furnishings 1998 - 2004

Managed a staff of 50 employees in the Sales and Customer Service Department

Recruited, trained, coached and disciplined new and existing employees as needed.

Ensured high volume of customer service calls were handled within company guidelines.

Established an excellent rapport of reliability and dependability with customers on all levels.

Primary contact for Customer Service issues at the store requiring handling approx. 75 calls per day.

Generated daily reports utilizing Excel

Responsible for opening/closing of store and the daily Operations to include a Sales Manager and 4 office staff.

Recruited/trained and coached office associates to surpass company and customer service needs.

Generated weekly sales and expense reports for Regional Manager.

Approved and maintain all sales orders/invoices generated by sales associates and office staff.

Established an excellent rapport of reliability and dependability with customers on all levels.

Office Manager – Estorga’s Caliber Collision

1993 – 1998

Sales, quality control and daily operations. Prepared all documentation for insurance companies, handled approx. 50 calls a day associated with customer service issues along with insurance companies.

Prior Experience:

1982 – 1993 – Hecks Restaurant

Restaurant manager/ waitress. Ensured each and every customer experienced the finest dining experience with exceptional service.

EDUCATION

Poly High School, Long Beach, CA

Penn Foster College (Trade School)

Duane & Gomer Real Estate School/Property Management

First Team Real Estate School

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