Customer Service Management
Resume:
Brigitte Reekie
********.******@*****.***
Professional Experience:
Morgan Stanley Smith Barney
Executive Assistant//Event Coordinator/Office Manager/Sales Assistant
(Jan 1996 - Jan 2012)
Throughout my 16 years of service, I worked with several Senior Vice
Presidents and their Management Teams. Interface extensively with high net
clientele. Key member of management team charged with account management,
coordination of marketing campaigns and high quality of client service.
> Plan, schedule, and administer office operations, telephone support,
mail distribution, scheduling,
Filing, scanning and reporting.
> Arrange and coordinate travel itineraries, including airfare,
accommodations, and dining.
> Manage confidential correspondence, appointments, and meetings for
staff
> Supervised and coordinated special events and seminars
> Planned and executed customer service initiatives, increased customer
satisfaction
> Implement business development, sales, marketing, and PR strategies to
acquire new customers and retain existing accounts.
> Identify opportunities for strategic alliances and partnerships that
further business goals.
> Demonstrate ability to listen to prospects needs, develop solutions to
help meet their goals and build trust and respect.
Summary of Qualifications
> Over 28 years of financial management experience within Financial
Services Industry.
> Proven success planning and directing executive-level administrative
affairs and providing support to senior management
> Organized and meticulous, with exceptional communication skills.
Adept at building strong business relationships with diverse range of
customers, coworkers, and management.
> Able to coordinate and complete multiple projects in deadline-oriented
environment.
> Quick Learner, adapting easily to new protocols and changing
environments.
> Proficient in MS Office
> Committed team player, with proven ability to meet and exceed set
goals and deadlines.
> Strategic thinker and planner, skilled in design and execution of
financial, administration and business programs.
> Superior communication, interpersonal, and negotiation skills.
Education:
1 Year of Business Administration (College of San Mateo)
1 Year of Law Enforcement (College of San Mateo)
Previous Employment:
PaineWebber * San Mateo, CA *2 Year Service
Franklin Fund * San Mateo, CA * 10 Year Service
Computer Skills: Microsoft Hardware, Excel, Act, Access and Internet Savvy
Part Time - Pet Care - Through Care.com
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