Quality Assurance Project

Soumya Ranganathaiah

HP Certified Quality Center Professional

E-mail: ******@*****.**.**

Phone: 863-***-****.

OBJECTIVE:

A challenging career in Quality Assurance for Client-Server, Web

applications and open system applications. Focussed to assure software

quality and to meet customer satisfaction.

SUMMARY:

Highly motivated, self-directive software professional with six+ years of

experience in software Quality Assurance with Client Server, web

applications and other suites of applications in Black Box testing,

Automation testing using Mercury Interactive Test Suite (Win Runner),

defect tracking tools (Test Director, Quality Center and Bugzilla) and

crystal reports etc.

Played all the critical roles in Software Quality Assurance Practice and

worked with major Banking and Financial Organization and Media Research

Company.

ACADEMICS: Bachelor of Engineering (B.E) from Kalpataru Institute of

Technology.

Affiliated to All India Council for Technical Education (AICTE).

EXPERTISE:

About Six+ years of diversified experience as a Software Test Lead with

emphasis on SDLC, QA Methodologies and testing of Web based, UNIX

platform and Client/Server applications using Automated and Manual

testing techniques.

Expertise in analyzing business requirements, creating test strategies

and test plans, identifying test scenarios, writing test cases,

maintaining and executing test scripts.

Identification and analysis of test data and co-ordination across

multiple modules

Highly experienced with Test planning, review/create test scripts,

executing test scripts and defect tracking system tools.

Expert in black box testing techniques that include Integration testing,

Agile Testing, Functional testing, Regression testing, UAT and Platform

testing.

Expert in Testing Life Cycle (TLC) - phases include: Test Planning, Test

Design, Test data gathering across multiple integrated systems,

Performing Test, Defect Tracking Test Reporting.

Experience in Regression testing using Win Runner and in-house tools.

Excellent skills in overall Defect Management and Problem Solving

including tracking defects, reporting using Test Director, Quality

Centre, Bugzilla and Crystal Reports.

Demonstrated in ability to work as per the plan and meet deadlines with

quality deliverables, strong concentration and focus under challenging

conditions.

Experience in SDLC Process such as waterfall methodology and Agile

techniques.

Co-ordinate with QA teams across multiple geographies, development teams

and business users.

Excellent work experience with Onshore and Offshore delivery model for

one of the largest IT company in the world.

Recognized for the best Remote Software QA team coordinator in the

Organization.

TECHNICAL SKILLS:

Testing Tools WinRunner6.0/7.0/7.5,Test Director 6.0/7.5,

Quality Centre, Crystal Reports 9.0.

Operating systems Windows 98/NT/2000/XP/Vista,

Windows2003/2008, Unix, Mac 10.4.X, Mac

10.3.9 and various Server based OS platform.

Languages C, C++, Java, Periphonics

Database Oracle 8.x/9i and MS-Access, Mainframes, SQL

server, Sybase etc

Internet/Intranet HTML, DHTML, VXML, VB-Script

Documentation Ms-Word, Ms-Excel, Ms-Project 98/2000,

Ms-OutLook2000, Lotus Notes etc

Browsers Internet Explorer version 6.0 and 7.0,

Safari on Mac 10.4 Netscape Navigator 7.2

and Firefox.

Defect tracking tool HP Quality Centre, Bugzilla and other

in-house tools.

PROFESSIONAL EXPERIENCE:

TATA Consultancy Services Oct 2011 -

Till Date

Client : The Nielsen Company, Oldsmar FL

Project Name : Encoder and Decoder Engineering

Period : Oct 011 - till date

Role : SQA Lead

Environment: Linear and compressed Encoders, Evertz Decoder, MAC OS 10.6.8

and 10.7, Multibridge Ecplise, Aero.air, Dolby digital encoder and decoder,

Windows 2003/2008 server, SQL Server 2008, IE 7 and 8, HP Quality

Center10.0

Project Description:

Nielsen Media Research, Inc. offers media research and consulting services

to the media and entertainment industry. The company provides television

audience measurement, target rating point analysis, industry survey,

reporting, and media consulting services. Nielsen provides a reliable,

broadcast quality encoder and decoder product for self-monitoring their

outbound and return path signals. These products provide encoding and

decoding of Nielsen codes and watermarks that are inserted into the audio

and video content.Additionally, these products provides logging and

alarming capability to alert users of the presence of faults that may be

impeding the insertion of Nielsen codes or watermarks

Roles and Responsibilities:

Collaborating with Software development teams and other QA analysts across

multiple geographies.

Actively involved in all the black box testing methods system testing,

integration testing, regression testing and user acceptance testing.

Analyze Software QA requirements, create category based test strategy, test

plan and tests in Quality center.

Lead offshore QA teams, assign and co-ordinate work, monitor the execution.

Leading and co-ordinating Multiple projects with multiple teams across

various geographical locations.

Provide Daily and weekly test status to all the stakeholders.

Over all monitoring and recommending improvements in functionality test

cases.

Identifying and communicating risks to stake holders.

Mentoring other QA team members and participate in team building

activities.

Participating in cross-component dependency analysis and tracking the

changes.

Participating in project kick-off meetings and DRB meetings.

Working closely with tech support and other development teams to resolve

client facing system issues.

Writing test cases, procedures, plans and coverage matrix in Quality

Center.

Creating and executing automated test scriptsfor regression and performance

testing on Mac OS.

ADC Inc., Tampa Sep 2010 -

May 2011

Client : ADC Inc, Tampa FL

Project Name : InterScale and iScale

Period : Sep 2011 - May 2011

Role : Senior Software QA Analyst

Environment: Various Virtual machines, ASP.NET V3.5, Windows 2003/2008

server, SQL Server 2008, IE 7 and 8 and Unix platform.

ADC's InterScale software suite is a leader in the hosting and management

of supermarket bar code printing scales. It also includes a revolutionary

web-centric, solid-state iScale server hardware as a carrier of InterScale

software into the store, enabling a plug-and-go scales management

implementation.

InterScale hosts future-dated item, price and label information from one

'scale-neutral' system at grocery chain headquarters to an entire mix of

scales, regardless of vendor, model or protocol. InterScale System

communicates with over 50 models of intelligent scales and bar-code label

printers from a variety of manufacturers. Avery Weightronix, Bizerba, CAS,

Digi, Exact, Hobart, Ishida, Mettler-Toledo, TEC and Weldotron.A robust

closed-loop scales management system is essential to manage the items and

pricing in scales, and to maintain regulatory label compliance for

ingredients lists, allergens, nutri-facts (including Trans Fat), Country Of

Origin (COOL) and traceability information.

Responsibilities:

Responsible for the creation and execution of detailed test plans and test

scripts to verify software functionality and adherence to business

requirements.

Coordinate and manage the execution of functional, regression and user

acceptance testing for all assigned projects. Analyze results as compared

to business requirements and acceptance criteria and defect reporting

utilizing Spira Test and Sales Logix.

Extensively involved in the UI testing and thorough testing of the scale

drivers written in C and Unix.

Performing scripting commands to test, update and access data in SQL server

Create Release notes for the customer with each QA release.

Create and Document the Release notes in VSS.

American Express Technologies, Phoenix Mar 2008 - Jan

2009

Software QA Lead

Client : American Express Technologies

Project Name : Predictive Dialers and IVR

Period : Mar 2008 - Jan 2010

Role : Software QA Lead

Environment: Magellan, Command Post, Quality Centre, Microsoft Windows

Server, Unix, Sybase and SQL.

Description:

The predictive dialer monitors the answers to the calls it places for Amex

card holders, detecting how the calls it makes are answered. It discards

unanswered calls, busy numbers, disconnected lines, answers from fax

machines, answering machines and similar automated services, and only

connects calls answered by people to waiting sales representatives. Thus,

it frees agents from the task of manually dialing telephone numbers and

subsequently listening to ring tones, unanswered or unsuccessful calls.

Responsibilities;

Provide the QA sizing for the new applications and change requests.

Creation and executing of the test data, and verifying the test results

against the expected results.

Testing the changes made in Preprocessing and Upload scripts against test

cases to ensure that the outcomes match business requirements.

Converting the input files into raw files using pre-processing scripts in

the UNIX platform.

Building the application and testing admin related tasks using the Command

Post - system management console and reporting.

Perform system and GUI testing of scripting-based applications on

agent desktop - MAGELLAN and validating the updated data in the dynamic

table of Sybase database

Testing of a newly developed set of reports and script using Crystal

Reports by running the SQL script against the list to generate reporting

data

Log defects found during system and integration testing using Mercury

Quality Center tool and resolving them before User Acceptance testing.

TATA Consultancy Services Bangalore,India Jun 2007 - Feb

2008

Project Title: Network Infrastructure-Voice technology

Environment: Java, VXML, Mainframes, Quality Centre, SQL, ATG and

Periphonics.

Description:

The Voice Automated Technologies group of AMEX is located at Phoenix,

Arizona in U.S.A and is involved in developing and supporting Interactive

Voice Response applications for American Express customers. The voice

response applications that are available currently cater to both AMEX card

members and merchants. Card member applications allow callers to enter

their AMEX card number through the telephone key pad (or by speech) and

access their accounts for a variety of services like hearing their account

balance, order monthly statements, pay by phone, membership rewards

services like point transfer and rewards redemption. Applications have been

developed for both the domestic U.S. as well as for International

customers. AMEX merchants can also avail various services through Voice

response applications like payment listing, statement reorder, pay in

gross, order for point of purchase and paper supplies, etc.

The Voice Processing Systems (VPS/is), used globally by AMEX for providing

Voice Response applications, integrate the call processing components with

speech, telephony, data communications and transaction processing functions

in an open UNIX environment. The fundamental architecture of the VPS/is is

shaped by the use of scalable SPARC RISC processors with Unix operating

system, connected to one or more intelligent Call Processing Subsystems

(CPS). The CPS consists of intelligent speech, telephone and data

communication components.

Responsibilities:

Use VPS (Voice Processing Server) and Voice platforms like Tell Me and

Holly for running the voice applications for American Express Business

Perform Integration testing and regression testing for the change requests

and fix requests.

Prototype testing of enhancements and prepare System test environment using

Test database and Test data upload tool.

Preparation of test scripts using Automated Test scripts Generator (ATG)

Log defects found during system and integration testing using Mercury

Quality Center tool and resolving them before Business Acceptance testing.

Adhere to the MIS standards using the Data Validation tool and Log viewer

Interaction with American Express business users and application teams to

address issues related to applications and communicate all the issues

across Onsite and Offshore using Issue Manager Tool.

Providing support for the UAT teams.

Plato Learning INC., Bloomington, Minneapolis, MN Jan 2006 -

Jan 2007

Role: Software QA analyst

Environment: ASP.NET, SQL Server, Test Director, Windows 2000, Mac 10.4.X,

MAC 10.3.9, 10.2.8 Safari, Vista and Netscape and major desktop Operating

systems.

Description:

Worked as a QA analyst involving testing of the online educational software

involving different areas in PLATO web learning network. Have been worked

on a comprehensive set of effective, research-based products and services

like Plato Orion, PLE. They include thorough testing, integration

assessment and reporting of courseware keyed to individualized education.

Responsibilities:

Written and executed the test cases to meet the business requirements and

the user requirements.

Performed online content testing, functionality testing, smoke testing, GUI

testing, Platform testing, adhoc testing and UAT functions.

Integration & launching and Validation of different software modules

Planned, designed steps of Test scenario, generated scripts, run and

recorded results

Used Bugzilla for defect reporting and tracking.

Interacted with developers, discussed technical problems and reported bugs

Regression testing for changes in front end, back end, new build & new

Versions using Winrunner.

Saral Solutions Pvt Ltd. Bangalore

Apr 2005 - Sep 2005

Project : Online Banking

Environment: WinRunner 6.0, Test Director 6.0, VB 6.0, MS-Access/ SQL

Server 7.0, MS-Word, MS-PowerPoint, WinNT/98

Description:

This project involves developing package to maintain the accounts and

processes for Canara Bank, India. The package has advanced features like

backup and restores facility, report generation, closing the books of

financial year without manual intervention. The package is easily

customizable to integrate with existing legacy systems. Other

functionalities of the package are account opening, online banking and

employee details.

Responsibilities:

Actively Involved in Screen Designing, the front end system for the Banking

application.

Developed Test Procedures, System Test Plan and Functional specifications.

Involved in preparing System Test Plans based on User Requirements Document

(URD) and prepared the Test Cases and Test Procedures using Test Director.

Involved in integration and system testing of the application.

Tested the application manually by executing test cases prior to

automation.

Prepared the test scenarios and generated test scripts for the AUT in Win

Runner.

Prepared test data for positive and negative testing used in data driven

testing for testing the application dynamically.

Created new users in Test Director and created user defined fields within

the project wherever required

When worked with Win Runner, I saved tests directly to Test Director

database and running the tests in Win Runner and then use Test Director to

review the overall results of a testing cycle.

Used Test Director to track and report system defects and bug fixes.

Saral Solutions Pvt Ltd. Bangalore

Project : Hardware Inventory System (HIS) Apr 2004 - Mar

2005

Environment: Windows 95/Win NT4.0, all the Desktop OS platforms, Turbo C,

C++, Visual Basic 6.0, Oracle 8.0, WinRunner 6.0, and Test Director 6.0.

Project Description:

This project involves developing software to automate the business

transactions of hardware distribution company involved in paints business.

The application involved five modules: Item- to add and retrieve

information about the items in the inventory. The Address book to store

information about both the customers and vendors for communication purpose.

Sales - has information about sales entry, returns and billing. Purchase -

Information about purchase entry, returns and billing. Inventory - to add

items into the inventory for the first time.

Responsibilities:

Involved in developing and testing of application modules using Turbo C

Compiler

Compiling application modules using C and C++ compilers.

Developed and executed Test Cases, Test Scenarios, and Test Data to cover

overall quality assurance testing

Involved in functional, System and regression testing

Involved in defect tracking and bug reporting using Test Director

Developed documentation for User Acceptance Testing and trained the users

about the system

Interacted with developers, discussed technical problems and reported bugs

Drafted changes to requirement and design specifications based on system

change requests.

Technical Certification: HP Certified Professional in Quality Center 9.2.

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