Account Manager

Joseph R. Lefebvre

*** ********* **** ****://www.linkedin.com/pub/jos Home: 401-***-****

Trail eph-lefebvre/55/490/9a3 Cell: 203-***-****

Exeter, RI 02822 ***.********@*******.**

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. Experienced individual with 20+ years of sales knowledge

. Self-motivated and detail-oriented

. High level of proficiency in MS Outlook, Word, Power Point and Excel

. Demonstrates a high-level of customer service and problem resolution

Areas of Expertise

Relationship Building Sales/Customer Service Excellent organization

Excellent Telephone Sales Experience skills

Skills Time Management Cost-Reduction

Outside Sales Account Management Strategies

ACT Siebel MS Office Suite Order Fulfillment

Professional Experience

PITNEY BOWES - SHELTON, CT 2006 to 2012

Senior Account Manager

Generated, upgraded and managed a business customer base through outbound

calling. Consistently exceeded monthly sales quotas by 130% or more.

Engaged sales techniques to accurately assess customer needs and promote

supplementary products and services. Used effective selling systems and

techniques to help probe, present and close sales with existing customers.

Accessed information via multiple computer systems including IMSPROD, LIS

and Siebel to answer customer inquiries. Followed up on leads and conduct

on-line product demonstrations with existing customers via the Pitney Bowes

web site.

OVERSEAS SOURCE, LLC. - Greenwich, CT 2005 to 2006

Sales and Marketing Manager

Responsible for national business development along with consultative sales

to medium and large corporate clients and advertising agencies. Developed

key strategic sales relationships with clients in order to maximize

marketing exposure. Managed aggressive Outbound Telemarketing campaign

including streamlining of existing CRM plan into current, more effective

and efficient sales system.

U.S. GAMES SYSTEMS, INC. - Stamford, CT 2003 to 2005

Manager National Accounts

Created aggressive sales and marketing campaign to 1200 retailers

nationwide in the first 30 days with the Company. Increased sales volume

over 50%. Elevated standards which resulted in increased clientele.

BANKERS LIFE AND CASUALTY - Trumbull, CT 2002 to 2003

Insurance Agent

Developed loyal customers by delivering quality service and products.

Responsible for cold calling and scheduling appointments on a daily basis.

Met with prospective clients regularly to introduce a portfolio of

products. which produced growth in the assigned sales territory in

Fairfield and New Haven Counties. Worked effectively with customers to

identify needs and answer questions. Provided expedient problem resolution

to client inquiries. Demonstrated excellent rapport building, presentation

and closing skills.

Joseph R. Lefebvre

115 Beechwood Hill Home: 401-***-****

Trail Cell: 203-***-****

Exeter, RI 02822 ***.********@***.***

REDEYE DISTRIBUTION - Fairfield, CT 2001 to 2002

Northeast and Mid-Atlantic Regional Field Representative

Managed outside sales of independently distributed audio and video products

to major music retail accounts located on the East Coast and Mid-Atlantic

regions. Responsible for sales and marketing to the nation's largest music

retailer, Transworld Entertainment, with over 900 locations.

RYKODISC DISTRIBUTION - New York, NY 1997 to 2001

National Director Telephone Sales

Provided managerial support for Inside Sales Department resulting in over

$2M in first year sales. Coordinated sales efforts by establishing sales

territories, quotas and goals; advised corporate buyers, distributors and

retailers regarding sales and marketing procedures. Reviewed market

analyses to determine customer needs, volume, price rates and developed

sales campaigns to respond to company goals.

Account Manager Telephone Sales

Developed new business through relationship building with prospective

clients. Planned and executed public relation campaigns for major quality

clients generating $1M in annual revenues. Implemented and managed sales

efforts to a national account base of 200 plus music retail businesses.

Promoted to National Director of Telephone Sales.

DISTRIBUTION NORTH AMERICA - Cambridge, MA 1992 to 1997

Account Manager Telephone Sales

Marketed and sold Audio and Video products nationwide to a customer base of

several hundred retail businesses with sales in excess of $500,000.

Demonstrated the ability to gain account loyalty and win preferential

treatment for products.

Education

UNIVERSITY OF MASSACHUSETTS, BOSTON - Dorchester, MA

B.A., English, Minor: Psychology

References

Available upon request

Contact this candidate