Manager Management

Victor Warren

** ***** ****** ****:

347-***-****

West Babylon, NY 11704

Email: *********@*****.***

Profile:

http://www.linkedin.com/pub/victor-warren/17/61a/849

PROFILE

A Manager of customer service and troubleshooting problems. These traits

have been integrated with my vast experiences and skillset in Information

Technology. Possess strong managerial, technical and leadership abilities.

QUALIFICATIONS

Management experience in Data Center Operations.

Established within Columbia University's IT organization, Center for

Computing Activities (CUCCA), Administrative Information Services (AIS),

CUIT (Information Technology); knowledge and experience of CUIT's

organizational mission, culture, service delivery, and university IT

business needs and customer relationships.

Reorg/merger of AIS's Computer Operations and Production (Scheduling and

Acceptance Testing) divisions; maximized Resource Management and service

delivery.

Project Management of:

design and construction of the Computer Operations Command Center.

selection and deployment:

"ZEKE" Mainframe Job Scheduler

"UC4" Enterprise Job Scheduler for HRMS System.

"Report. Web", automated report publishing product, for immediate online

customer view via the web.

Co-chaired project management (w/Controller's Office) 'eCenter" server

Application for CU's Payroll and Accounts Payable Check-Printing operation.

Project Management and installation of the Computer Center's FM200 Fire

Suppression System.

Installer of 25 Ton HVAC (backup) System for backup server room (103Phil.).

CUID Card Swipe & personal PIN Code", Security Access System for the

Computer Center's Machine Room and Command Center.

Facilitated weekly Process Improvements and Incident Reports review

meetings, for overall processing enhancement and enterprise processing

problem reductions.

PROFESSIONAL EXPERIENCE

Columbia university Information Technology (CUIT) - New York, NY

2005-2011

Director, Computer Operations

Managed the 24/7/365 management of Columbia's Computer Operations division,

comprising of 3 shifts.

Defined and recommended process improvement initiatives.

Participated in the development of tools used to facilitate operational

procedures.

Oversaw documentation of operational procedures and made recommendations

for process changes.

Served as on-call resource and supported the service and escalation model.

Escalated complex issues which affected critical systems and processes.

Met with end users, ensured service expectations were met and resolved.

Ensured end users were aware of process changes (i.e. batch processing).

Planned and developed the department's computer operations production

schedule.

Analyzed production procedures and developed improved methods.

Recommended hardware and software solutions based on end-user application

needs.

Recommended vendor selection.

Coordinate and handle Resource Management which ensured adequate 24/7/365

Computer Operations

Supported coverage and Enterprise Processing deliverables and Facilities

Management.

VICTOR WARREN

PAGE 2

Columbia university Administrative Info. Services (AIS) - New York, NY 2001-

2005

Manager, Data Processing Operations

Promoted with a Title revision, to officially assume the responsibilities

defined in the "Acting" capacity.

Columbia university Administrative Info. Services (AIS) - New York, NY 2001

Acting Manager, Computer Operations and Production

Assisted Vice President in the daily management of Computer Operations and

Tech. Support.

Managed shift supervisors who oversaw the day-to-day operations.

Aided in analyzing proposals to ensure maximum availability of systems.

Consulted and managed technical projects

Assisted in the planning and review of the physical computer room

configuration.

Ensured high quality productivity and performance from IT groups.

Columbia university Administrative Info. Services (AIS) - New York, NY 1990-

2001

Manager, Scheduling and Acceptance Testing Group (SAT Group) (AIS)

Involved in assuming overall responsibility of the SAT Group, including the

Data Entry division.

Oversaw I/O control, and daily job setup for this division.

Resolved conflicts in schedules, resources and equipment with minimum

impact on users.

Adjusted work within constraints of the overall Production Schedule to

optimize productivity.

Researched and recommended Software Solutions to maximize our resources and

automate our processes.

MEMBERSHIPS & AFFILIATIONS

Member, AFCOM (Association of Data Center Management Professionals),

including New York Chapter

Member, BDPA (Black Data Processing Associates)

AMA Certificate, Management Excellence

Alumni, annual Gartner Data Center Conference

HRMS Implementation Team

EDUCATION & TECHNICAL SKILLS

Computer Science, Business Administration - Queens College 1973-1975

Expertise in Data Center Management and in providing high level technical

support.

Proficient in both Enterprise processing on multiple platforms, and

scheduling/management (ZEKE, UC4,

Autosys, CA - Schedulers, Workload Automation).

Hardware

IBM Enterprise Server 9672, ES9000, 3090, 3083, LANs, SIEMENS NIXDORF, PCs,

IBM 3203 & 6400 Printers, HP LaserJet 5si, 8150,9150 printers, TAB's Info-

sealer.

Software

MVS/ESA, VM/ESA, CICS, JES2. UNIX (AIX & SCO), Windows 95/98/NT, Microsoft

Office 2010, VM/SP/CMS, OS/JCL, TSO, ZEKE, WS-FTP32, NOVELL 4.0, DOS, DCPA,

NETSCAPE, OUTLOOK, WS_FTP, RSCS, QWS3720/TN3270, WESTCORP's

MIDAS/APOLLO/MICLINK, CA's Schedulers and Tape Management Systems.

Contact this candidate