Customer Service Manager

Alberto Magana De La Rosa

*** *. **** ******

San Luis Arizona

Skype account mexico_rep

Or **********@*******.***

[pic][pic]Customer Service Manager offering extensive customer service and

business experience.

PROFILE

. Fully committed to providing the highest possible standards of

customer service and support.

. Proven ability to train, supervise, motivate, and evaluate customer

service representatives.

. People oriented; enjoy working directly with customers and the general

public.

. Self-starter that can be depended on to complete a task under minimal

supervision.

. Understands and appreciates the importance of a job well done.

. Languages: fluently reads and writes English and Spanish.

PROFESSIONAL EXPERIENCE

US Paint / St Louis Missouri 05/2008 - 11/2010

Customer Service Manager / Sales Engineer

. Identified and made recommendations for process improvements.

. Oversaw the implementation of procedures to optimize production.

. Monitored the performance of personnel to ensure a productive work

environment.

. Managed the function in the areas of staffing and training of

customer's and employees.

. Built a teamwork environment that encouraged hard work and

collaboration.

. Ensured workflow efficiencies, customer service excellence, and

quality assurance.

. Serviced and created new customers in the automotive, industrial and

electronic market.

. Researched and prospected top Mexican industrial markets.

. Conducted company presentations and seminars.

. Conducted product trials, troubleshooting and line audits for Nissan

(USA), Toyota (Tijuana, Mexico), Sony (Tijuana, Mexico), Sharp

(Rosarito, Baja Ca.), Bose (Sonora, Mexico), Honda (Jalisco, Mexico),

Motorola (Chihuahua, Mexico), LG (Reynosa, Mexico).

. Got US Paint to become a tier1 vendor for Toyota in Tijuana, by

implementing a business plan, and managing a 7-member team with a

multi-cultural background.

. At Honda de Mexico, located in Jalisco, Mexico, and Guadalajara,

Mexico was able to introduce a new product to OEM s in a highly

competitive market. By using business relationships and a former

customer trust approach we had acces to bid for the first time on the

2010 Honda CRV contract.

Akzo Nobel/Waukegan, IL 8/2006 -

3/2007

Customer Service Manager (Mexico)

. Performed credit analysis to determine the approval of customer's

lines of credit.

. Resolved issues involving account discrepancies, product delivery and

cost allocation.

. Trained and motivated personnel in areas of customer service.

. Exercised a mature, diplomatic approach to resolving problematic

issues putting customers at ease.

. Cultivated strong customer relations and client loyalty as a result of

dedicated customer service.

. Interfaced with customers to initiate the on consignment process.

. Scheduled payment arrangements and product pick-ups.

. Coordinated inventory control and processed merchandise returns and

price adjustments.

. Monitored expenses and sales call reports from 2 Tech Service reps in

Mexico.

Becker's Industrial Coatings New Jersey, NY 9/2000 - 3/2006

Customer Service Manager

. Performed company presentations and training seminars.

. Report line audits and paint trials to R&D.

. Serviced OEM s on new projects.

. Interact with engineering department on issues related to new

projects.

EDUCATION

Cetys, Tijuana Mexico,

2 years of Engineering, Industrial

Imperial Valley College, Imperial Ca.

Data processing

Preparatoria de Mexicali, Baja California Mexico

B. A. in Electronics

COMPUTER SKILLS

MS Word, Excel and PowerPoint

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