Engineer Technical Support

labib makar

**-** **** ****. ****** village, NY. 11379

Mobile: 718-***-****

E-mail: **********@*******.***

Objective

To seek a position in a company with the opportunities for personal advancement based on

professional skills and achievements, my strengths include a strong background of learned and

practiced analytical skills, and an ability to work well in a team environment.

Qualifications

Professional Certificates

CISCO (Cisco ID: csco10845980)

• Cisco Certified Network professional (CCNP)since 2006

• Cisco Certified Network Associate (CCNA)

• Cisco Certified Network Associate-Security (CCNA-Security)

• CCNP-Security (in progress)

• Cisco Certified Academy Instructor (CCAI)

Microsoft (MCP ID: 2978431)

• Microsoft Certified Systems Engineer (MCSE 2000)

• MCSE 2003

• Microsoft Certified Systems Administrator (MCSA 2000)

• MCSA 2003

• Microsoft certified trainer (MCT) since 2005

• ISA 2000, ISA 2004 and ISA 2006

• Exchange 2003

COMPTIA

• N+

• Security+

Professional Qualifications

• Strong troubleshooting and problem resolution skills

• Expert level knowledge on IP addressing and Subnetting.

• Expert level understanding of network technologies (TCP/IP)

• Experiencedwith Routing Protocols EIGRP, OSPF, BGP and different hardware

platform of routers 39XX, 38xx, 28xx, 26xx etc. and its components.

• Experienced with Switching L2/L3 and different platforms of switches 37xx, 3560,

45xxetc.

• Strong knowledge and hands on experience on Network management, Design, and

monitoring applications such as: Visio, Solarwinds, and ethereal, etc.

• some Experience with Wireless technologies of WAP, WLSE, and WLC

• Some experience with VOIP technologies i.e. Polycom, Vonage, etc.

• Very good understanding of security concepts and solutions

• Strong written and verbal communication and teaming skills.

• Experience with vendor management for implementing new services or products and

troubleshooting vendor issues.

• Expertise in implementing, maintaining, and documenting network infrastructures

• Excellent time management skills

• Very good communication skills

• Creativity and vision for improving quality of service.

Working Experience

December 2010– Present (Global IT Services Inc.) New York, USA

Network Consultant

• Provide technical support services for routing protocols ( OSPF, EIGRP, BGP, and

RIP), switching protocols (STP, VTP, VLANs, and Trunking protocols), IP Services protocols

(HSRP, VRRP, GLBP, DHCP, DNS, IP SLA, etc…), QOS toolsin addition tosecurity services

(NATing, ACL, AAA, VPN, etc…) as Wireless Services as well, to different types of businesses that

including but not limited to law, customers relations, tourism and real estate firms as well as

engineering companies

• Handle a wide range of technical support problems from simple network configuration

to extremely complex troubleshooting and problem resolution.

Design solutions with sales team to meet business needs of customers.

• Collaborate with other engineers across technology boundaries to help drive quicker

resolution where multiple technologies may be involved.

March 2007–October 2010 (Vision Corp.) Nasr city, Cairo, Egypt

Senior Network& security Engineer

• Implement and develop information systems business solutions for our customers

• Work with Engagement Managers to clearly understand project scope and requirements

to accurately provide initial assessment.

• Allocate tasks, review progress against milestones, and resolve issues to ensure project

is on track.

• Translate business needs/requirements into technical solutions.

• Provide the advanced level of implementation, configurations and troubleshooting of

the network and security infrastructure.

January 2006–February 2007(Vision Corp.)Nasr City, Egypt

Outsourced Network Administrator

• Troubleshoot and analyze LAN/WAN connectivity problems, relate to Cisco

routers and switches.

• Implementing, maintaining, network security components, including with

hardware and software firewalls such as PIX and ISA.

• Provide ongoing maintenance, configuration, design, and implementation

of the network infrastructure including DHCP, TCP/IP, and DNS.

• Provide constant Disaster recovery planning and implementation of the

network infrastructure.

• Perform the control of the remote access users through the RAS,

Terminal Servers and wireless access points.

• Assist in the development of recommendations and implementation plans

for new applications or technology upgrades.

July 2003-December 2005(Vision Corp.) Nasr City, Egypt

Technical Support

• Responsible for supporting and implementing, backup and recovery process.

• Create documentation of specific fixes.

• Create reports on customers’ complaints and problems’ resolutions.

• Provide constant maintenance and configuration for the desktops andservers.

• Perform the implementation of the local area network of each site of thecompany.

Education

Bachelor’s Degree, Hebrew language Department

Graduate Year: 2007

Personal Information

Current location: Middle Village, Queens, NYC

My availability: Immediately

Status: EAD on GC

Willing to travel: %100

Driver License: yes

Reference

References and supporting documentation upon request

Contact this candidate