Customer Service Management
Resume:
Dear Sir/Madam:
I am Beauty C. Pacardo, ** years old, a Cum Laude graduate of Bachelor of Science in Hotel
and Restaurant Management at West Visayas State University.
I would like to apply as a full time staff in your company.
I am currently a store manager of KFC Philippines. I have experienced working as a
management trainee in Singapore. I have also experienced working on different kind of hotels
and restaurants through our On the Job Trainings. My experiences have helped me develop
my strong communication, organizational and management skills. It has also helped me
broaden and enhance my practical knowledge about hotel and restaurant operations that will
make me a very competitive candidate for this position. I also believe that my strong education
and training experiences have adequately prepared me to train for a full time position in your
company.
Please see my attached resume for further information about my working experiences.
You can contact me through my cell phone +639********* or via my e mail address
*************@*****.***. Thank you for your time and consideration. I am looking forward to
speaking with you about this employment opportunity.
Respectfully Yours,
Beauty C. Pacardo
PERSONAL DATA
Age: 21 years old.
Birth Date: July 21, 1991
Birth Place: San Rafael, Iloilo
Gender: Female
Height: 5 feet 2 inches
Weight: 50 Kilos
Religion: Roman Catholic
Nationality: Filipino
Civil Status: Single
Father’s Name: Alberto P. Pacardo
Mother’s Name: Gloria C. Pacardo
EDUCATIONAL ATTAINMENT
Tertiary Cum Laude
Bachelor of Hotel and Restaurant Management
West Visayas State University
La Paz, Iloilo City
Secondary San Rafael National High School
Poblacion, San Rafael, Iloilo
2003-2007
Primary San Rafael Central Elementary School
Poblacion, San Rafael, Iloilo
1997-2003
WORKING EXPERIENCES
July 19, 2011- Present KFC
SM City, Mandurriao
Store Manager
TRAINING EXPERIENCES
May 27- November 27, 2010 Six Months Training Attachment
Les Amis Pte. Ltd. (Canele Paragon)
Orchard Road, Singapore
July 18 – September 25, 2009 180 hrs. Restaurant Phase Practicum
Sbarro Restaurant
SM City Mandurriao, Iloilo
March 23– May 9, 2009 400 hrs. Boracay Practicum
La Carmela de Boracay Resort Hotel
Station 2, Boracay Island, Malay, Aklan
September 21-24, 2008 60 hrs. Training On-Board
Apprenticeship by Experience Program
APEX), Superferry 02 & 09
Iloilo to Manila – Manila to Iloilo
June 29 – September 5, 2008 200 hrs. Exposure Training
Amigo Terrace Hotel
Ignacio St., Iloilo City
April 29 – June 8, 2008 300 hrs. Exposure Training
Biscocho Haus Inc.
Jaro, Iloilo City
November 2007 – March 2008 100 hrs. Pre-practicum
WVSU Hometel, West Visayas State
University
La Paz, Iloilo City
June 2006-June 2008 2 Years Working Student
Araojo Snakhaus and Bakeshop
Poblacion, San Rafael, Iloilo
SEMINAR/WORKSHOPS ATTENDED
10th Regional Convention for HRM and
November 19, 2009
Tourism
“CULINARY 2009: COHREP VI GOES
GREEN”
Grand Ballroom of Iloilo Grand Hotel, Iloilo City
September 11, 2009 GLOBAL BUSINESS CONFERENCE - ILOILO
West Visayas State University Cultural Center
La Paz, Iloilo City
January 31, 2009 PROS n CONS in Restaurant Operation
Siete Picados Hall, Sarabia Manor Hotel
General Luna St., Iloilo City
September 27, 2008 Keeping Abreast with Global Trends in
Hospitality Industry
(Regional Seminar)
Iloilo Grand Hotel
Iznart St., Iloilo City
February 29, 2008 Tips in a Remarkable Customer Service
and Satisfaction Sarabia Manor Hotel and
Convention Center
Gen. Luna St., Iloilo City
February 19, 2008 The Beauty Beyond Flower Arrangement
and Table Skirting loilo Grand Hotel
Iznart St., Iloilo City
December 8, 2007 The Art of Table Setting and Table Napkin
Folding
Sarabia Manor Hotel and Convention Center
Gen. Luna St., Iloilo City
December 4, 2007 Excellence in Pizza Making
Pizza Hut
Robinson’s Place Iloilo
July 6, 2007 Basic Hotel Operation Seminar
Amigo Terrace Hotel
Iznart St., Iloilo City
ORGANIZATION INVOLVEMENT
Association of Hotel and Restaurant Management Students (Member)
Institute of Management Student Council (PIO)
SKILLS
Management, Barista, Bed Making, Table Napkin Folding, Table Skirting,
Table Setting, Customer Service, Flower Arrangement, Computer Literate,
CHARACTER REFERENCES
Karen Caneo` Maria Roselle
Silao
Human Resource, KFC CBM Faculty, Division of HRM
Timawa, Iloilo City College of Business and
Management
West Visayas State University
Prof. Rita A. Arguelles
CBM Faculty, Division of HRM
College of Business and Management
West Visayas State University
La Paz, Iloilo City
I hereby certify that the above information is true and correct at the best of
my knowledge and intellect.
BEAUTY C. PACARDO
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