Medical Assistant Customer Service

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Kerby Boiteux

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Medical Assistant

MA with experience in a working for Veteran’s Hospital. Known for dedication to providing premium patient care.

Skills include:

Bookkeeping & Filing Patient Scheduling

Hemocult Testing Taking Patient Vitals Ancillary Testing

Phlebotomy Blood Draws HIPAA & OSHA Knowledge

Data Entry (45 WPM) Injections

Education

Medical Assistant (MA), 2009 Present

Phlebotomy 2008 Present

Certified in First Aid & CPR, 2009 2010

High School Diploma, BROCKTON HIGH SCHOOL Brockton, MA, 2007

Quincy College – Current 2010 2011

Professional Experience

Medical Assistant, 2009 09

Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assist seven MDs as

well as PA and RN team in ensuring optimal patient care and smooth daily functioning of office. Key Results:

• Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling

appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed

doctors and nursing staff to focus on the health concerns of their patients.

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing

venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, chemistry

analysis, hematology, urinalysis

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

• Helped implement practice’s quality assurance and control program. Efforts ensured compliance with

HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%.

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that

immediately put patients at ease.

Phlebotomy, 2009 2010

Collected patient blood samples in a safe, sanitary manner for diagnostic testing as a phlebotomist.

Work History

Funeral Multi Cultural Corp – 6/9/2012 – Present

Duties are to greet families when entering the compound and direct them to their deceased

and have them sit. Then prep the coffin and the deceased to the hearse then arrive at church

before the family and wait for immediate family to arrive then bring the coffin to church

door then proceed to center of church when priest makes first prayer and blesses the coffin

then proceed down the church aisle etc….

Macy’s May 15, 2011 11/11

Duties were to keep department you worked for clean, help customers the best way you

can, provide amazing customer service.

Brockton Veteran Hospital 05/09 06/09

Take vital signs and register patients into the system. Ask them assessment questions that are in

the system to ask to each patient.

Sabatino’s Pizza – 05/14/08 – 08/25/08

Answer the phone

Prepare salads

Make deliveries

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