Manager Customer Service

REBECCA BANDIERE

*** **** ****, #**** *** York NY, 10023

917-***-****

***************@*****.***

SUMMARY OF SKILLS AND EXPERIENCE

• Over 5 years experience managing an office

• Over 3 years experience as an Executive Assistant

• Over 10 years experience managing/floor-managing restaurants

• Excel in customer service

• Experienced in interviewing and hiring staff

• Familiarity with Word, Excel, QuickBooks

PROFESSIONAL EXPERIENCE

• Associate Producer of Business Development for the Drama Desk Awards

• Participant Liaison/Coordinated Panels for The Fringe Festival

• Associate/Manager/Casting Assistant for Nightwatch Medieval (event at Cathedral of St. John The Divine)

• President of the Board of Artistic New Directions Theatre Company

• Executive Assistant, Office Manager and Reception at RP Companies Inc.

RESTAURANT EXPERIENCE

• Floor Manager at Sweet Jane’s

• Floor Manager/Hostess at PD O’ Hurleys @ WestEnd

Managed daily duties and staff of 7. Ordered and negotiated with vendors, worked closely with kitchen staff, ran specials, created social media sites, responsible for monies, hired outside entertainment.

• Hostess/Floor Manager at PD O’Hurleys – Pier 84

Accountable for customer satisfaction. Responsible for overseeing of floor staff.

• Floor Manager/Hostess at China Grill

Oversaw functions of restaurant, supervised staff, ran monetary reports for shift, scheduled, hired and fired employees.

• Floor Manager/Hostess/Server/Bartender at other restaurants

EMPLOYMENT HISTORY

2011 – Present Hostess/Floor Manager at PD O Hurley’s @WestEnd (part time)

2010 – Present Hostess /Floor Manager at PD O’Hurleys @ Pier 84 (part time)

2010 – Present Associate/ Manager for Nightwatch program at Cathedral of St. John The Divine (part time)

2004-Present Participant Liaison – FringeU Director for The New York International Fringe Festival

2010-2011 Associate Producer of Business Development for the Drama Desk Awards

2006-2011 Assistant to Executive Director for the Drama Desk Awards

1994-2004 Receptionist/Executive Assistant/Office Manager at RP Companies, Inc

1990-1994 Day Manager/Hostess at China Grill Restaurant

EDUCATION – BFA, Salisbury University, Maryland

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