Business Development Specialist

John D. Robitaille

**** ** *** ******

305-***-**** (mobile)

Miami, Florida 33176

*************@***.***

Profile & Value

Accountable senior-level executive-overcome complex business challenges and

provide decision support using experience-based judgment, strong work ethic

and exemplary integrity. Provide extraordinary results resolving long-

standing problems and creating solutions that improve operational

efficiency while promoting synergistic teams.

Consistently deliver mission-critical results-Compulsive drive to innovate

and improve performance, processes and operations. Possesses the

determination and skills needed for high-level strategies in support of

institutional mission and goals.

Engage human capital-Recruit and lead talented professionals. Embrace

positive aspects of workplace culture, and lead change away from adverse

cultural behaviors. Directs cross-functional teams using goal-based

leadership to drive organizational improvements and instills best

practices.

Qualification Highlights

Strategy Planning and Execution

Operational Leadership Marketing & Business Development

Healthcare Administration Quality & Continuous

Improvement Customer Service &

Sales Strategies

Professional Experience

HCA Healthcare ? Miami, Florida ? August 2012 - February 2013

Administrator, Miami Lakes Ambulatory Surgery Center

Responsible for the overall strategic management, divisional leadership,

budget administration, operational efficiency and effectiveness, quality

and continuous improvement and management of the multispecialty surgical

center. Management of all healthcare operations and provided services and

strategic decision support to executive leadership:

. Supervised and managed all aspects of a multispecialty surgery center

which included three operating rooms and two procedure rooms.

. Responsible for all business development, physician recruitment,

community relations and partnership vesting, including quarterly

Medical and Governing Board meetings.

. Responsible for the clinical, facility, human resource and related

policies procedures and procedures.

. Strategically developed and executed goals and objectives with

continuous quality and process improvements consistent with and

supportive of the mission and objectives of the organization.

. Prepared and presented reports and made recommendations to executive

leadership concerning expenses, budgets, and other business-related

operations of the institution.

Activities & Achievements:

. Increased the number of surgeries at the Center to an average of 350

monthly.

. Recruited and increased the number of physicians actively conducting

surgeries at the Center to more than thirty-five.

University of Miami Miller School of Medicine ? Miami, Florida ? March

2008 - August 2012

Division Administrator, UHealth Pain Management Program ? April 2011 -

August 2012

Division Administrator, UHealth Sleep Program ? 2000 - 2006

Responsible for the supervision and management of all operations and

leadership of a new Multidisciplinary Pain Management Center and the

UHealth Sleep Program. Designed and implemented strategies to develop and

promote the healthcare programs and created an additional source of revenue

for the University.

. Worked closely with physicians, managers and clinical staff to

establish best practice services.

. Designed, implemented and managed the marketing strategies and

business development portfolios for the programs.

. Developed internal and external referral relationships.

. Identified and implemented marketing and outreach strategies to

increase case volumes.

. Managed the daily operations of an emerging multidisciplinary academic

sleep medicine program consisting of seven (7) faculty, five (5) full

time and ten (10) per diem staff.

. Expanded the scope, vision and external presence of both the Pain

Management Program and the UHealth Sleep Program.

Activities & Achievements:

. Increased market share and case volumes to consistently meet and

exceed revenue goals.

. Increased patient visits and revenues, both professional and

technical, by over 60% in last 18 months.

. Managed remodel and expansion of sleep center from four to eleven

multiuse rooms.

. Increased program exposure-local, regional, national and international

-through a variety of communication and media outlets.

Magellan Health Services Corporation ? Miami, Florida ? August 2006 -

February 2008

Senior Account Executive

Responsible for establishing and cultivating relationships, both internal

and external, primarily for the purpose of account growth and retention.

Designed and implemented a strategic marketing and business development

plan to enhance the corporate operations and revenues.

. Established and cultivated relationships-new and existing-with

clients, providers and corporate partners.

. Developed and implemented account growth and retention strategies.

. Formed relationships with key stakeholders to support organizational

missions and objectives.

. Managed and coordinated resources to preserve account satisfaction and

acceptable margins.

. Acted as a liaison between key leadership: Operations, Clinical, QI,

Network and Customer Service Managers.

HospiceCare of Southeast Florida, Inc. ? Miami, Florida ? July 2001 -

October 2005

Market Development Manager

Responsible for designing and implementing a regional market development

plan for consistent census growth.

. Coordinated the development and implementation of alternative funding

streams and targeted fundraising opportunities to enhance programs and

services.

. Managed the daily activities of the admissions and marketing

departments.

. Maintained monthly statistical profiles and related reports to

document outcomes of programs.

. Established strong partnerships with various referral sources, case

managers, physician groups, HMO's, hospitals, ALF's and nursing homes.

Vitas Healthcare Corporation ? Miami, Florida ? September 1997 - July

2001

Hospice Representative

Responsible for identifying, establishing and nurturing strategic

partnerships and alliances to promote hospice care in nursing homes and

other healthcare facilities throughout the tri-county area.

. Worked with hospital staff to develop contracts and establish hospice

care partnerships.

Increased territory admissions by 130% and secured 10 new nursing home

contracts.

Marketed comprehensive end-of-life services to twenty-five L.T.C.

facilities and various physicians groups, including staff development,

contract negotiation, billing, and plan of care coordination.

Assisted new staff members with sales/marketing orientations, training

and outreach.

AnciCare P.P.O. ? Miami, Florida ? September 1996 - January 1997

Regional Account Manager

Developed new business relationships throughout southeast Florida by

strategically targeting national managed care, insurance, and worker's

compensation providers.

Designed and implemented marketing strategies utilizing trade shows,

media, public relations and direct mail programs.

Maintained client database, correspondence, and budget reports

associated with corporate accounts and successful market expansion.

Charter Behavioral Health Systems ? Miami, Florida ? October 1994 -

August 1996

Program Development Coordinator

Coordinated clinician and provider relations throughout the tri-county area

by working collaboratively with Medical Director and managers to develop

strategies for inpatient and outpatient services specific to adolescent and

adult programs.

. Managed clinical accounts for physician development, recruitment and

targeted referral agencies.

. Designed and disseminated newsletters, press releases, and collateral

materials to increase program exposure and awareness.

. Collaborated with staff to develop international referral strategies

and expand market share.

Education & Professional Certifications

Bachelors of Arts-Major: Psychology, Minor: Health Education

University of Florida, Awarded 1979

Professional Affiliations

Past Member, The National Pain Society

Past Member, American Academy of Sleep Medicine

Past Board Member and President, Palmetto Bay Rotary Club

Past Board Member, Alliance for Aging, Inc.

References are available upon request.

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