Maintenance Manager

Phone

901-***-****

E-mail

theosim@hotmail.c

om

Theotis Simmons

Objective

Experienced IT Manager desires a position in the field that offers an

opportunity to utilize my knowledge and skills for the betterment of the

company

Education

2009-2011 ITT Technical Institute, Cordova, TN

Bachelors of Applied Science, Information Technology - Data Communications

System Technology

. High Honors

. 3.5 GPA

. Alpha Beta Kappa Honors Society

2007-2009 ITT Technical Institute, Cordova, TN

Associate of Applied Science, Information Technology - Computer Network

Systems

. Highest Honors

. 3.8 GPA

. Alpha Beta Kappa Honors Society

1993-1996 Blue Mountain High School, Blue Mountain, MS

. General Education

Skills

. Computer hardware and software installation, configuration and repair

. LAN, WAN, and wireless network installation, maintenance, planning, and

implementation

. Graphic and web design

. AS 400

. Database Maintenance and Development

. SAP

. Microsoft operating systems and office software applications

. M500 + Utilities, Symbol equipment

. Server install and Maintenance

. V-sphere, vm-workstation, VMware, and Virtual Box vm suites.

. Promus System 21, and image inn property management systems

Experience

July 11-Present Dr. B.L. Hooks Jobcorps Center Memphis / Dept. Of

Labor

System Analyst / IT POC

. Provide technical expertise and recommendations in assessing new IT

software projects and initiatives to support and enhance our existing

Microsoft based systems.

. Identify opportunities that can improve efficiency of business

processes.

. Investigate and resolve application functionality related issues and

provide first level support and troubleshooting of our Financial Edge and

Raiser's Edge systems

. Assist in troubleshooting software application issues.

. Assist in managing an outsource relationship for 3rd party application

development and programming consultants.

. Application installation and testing.

. Troubleshoot technical issues and identify modifications needed in

existing applications to meet changing user requirements.

. Analyze data contained in the corporate database and identify data

integrity issues with existing and proposed systems and implement

solutions.

. Provides assistance and advice to system users in the effective use of

applications and information technology.

. Write technical procedures and documentation for the applications

including operations, user guide, etc.

. Produce technical documentation for new and existing applications.

. Verify database and data integrity.

. Assist in the creation of the system design and functional

specifications for all new development projects.

. Serve as a liaison and facilitator between all business units to assist

in addressing and resolving IT software issues.

. Perform computer and laptop repairs

. LAN and wireless network setup and maintenance including Cisco, HP, 3M,

and Dell equipment

. Printer installation and troubleshooting

. Server setup and maintenance

. Helpdesk

. Audio/video setup and maintenance

. Firewall Maintenance

. NComputing

. Virtualization of workstations and servers

. Security appliance setup and maintenance

. Domain admin

. Access list

. Citrix admin

. Perform computer and laptop repairs

. Printer installation and troubleshooting

. Server setup and maintenance

. Audio and Video Engineering

July 09-July 11 Hutchison School (Conquest Technologies)

Network Administrator

. Established network specifications by conferring with users; analyzing

workflow, access, information, and security requirements; designing

router administration, including interface configuration and routing

protocols.

. Established network by evaluating network performance issues including

availability, utilization, throughput, goodput, and latency; planning and

executing the selection, installation, configuration, and testing of

equipment; defining network policies and procedures; establishing

connections and firewalls.

. Maintained network performance by performing network monitoring and

analysis, and performance tuning; troubleshooting network problems;

escalating problems to vendor.

. Secured network by developing network access, monitoring, control, and

evaluation; maintaining documentation.

. Prepared users by designing and conducting training programs; providing

references and support.

. Upgraded network by conferring with vendors; developing, testing,

evaluating, and installing enhancements.

. Meet financial requirements by submitting information for budgets;

monitoring expenses.

. Updated job knowledge by participating in educational opportunities;

reading professional publications; maintaining personal networks;

participating in professional organizations.

. Protected organization's value by keeping information confidential.

. Accomplished organization goals by accepting ownership for accomplishing

new and different requests; exploring opportunities to add value to job

accomplishments.

. Managed backup, security and user help systems.

. Consulted with users, management, vendors, and technicians to assess

computing needs and system requirements.

. Directed daily operations of department, analyzing workflow,

establishing priorities, developing standards and setting deadlines.

. Assigned and reviewed the work of systems analysts, helpdesk associates,

and other computer-related workers.

. Stayed abreast of advances in technology.

. Developed computer information resources, providing for data security

and control, strategic computing, and disaster recovery.

. Performed computer and laptop repairs

. LAN and wireless network setup and maintenance including Cisco, HP, 3M,

and Dell equipment

. Printer installation and troubleshooting

. Server setup and maintenance

. Helpdesk

. Audio/video setup and maintenance

. Firewall Maintenance

. virtual machines

. Security appliance setup and maintenance

. Domain admin

. Access list

. Perform computer and laptop repairs

. LAN and wireless network setup and maintenance including Cisco, HP, 3M,

and Dell equipment

. Printer installation and troubleshooting

. Server setup and maintenance

. Audio/video setup and maintenance

. Firewall Maintenance

. V-Brick Maintenance

. Security appliance setup and maintenance

. Domain admin

. Access list

. Audio and Video Engineering

Dec 06-Jul 07 Flextronics, Memphis, TN

Repair Technician

. Certified Dell and Apple Repair Technician

. Performed diagnostics, troubleshooting techniques and component level

repairs

Mar 03-Jul 09 McKesson, Memphis, TN

IT Support / Reclamation Specialist / Packaging Technician

. Thin client support

. PC Repair and support

. Sever support and maintenance

. RF unit maintenance

. Access Control List

. Database maintenance

. Client Support

. Applications Support

. LAN and wireless network setup and maintenance including Cisco, HP, 3M,

and Dell equipment

. Printer installation and troubleshooting

. Consulted with users, management, vendors, and technicians to assess

computing needs and system requirements.

. Directed daily operations of department, analyzing workflow,

establishing priorities, developing standards and setting deadlines.

. Contract, coordinate, and schedule freight operations between RDC and

vendors

. Initiated new handling procedures, resulting in improved protection of

fragile and time sensitive warehouse inventory

. Assisted in reorganizing reclamation operations and freight distribution,

resulting in a 15 million dollar reduction in reclamation inventory

(unsalable inventory)

. Manage work flow throughout department

. Perform monthly inventory audits and periodical cycle count

. Utilize Symbols equipment to ship and maintain inventory integrity

Oct 03-Dec 03 Account Temps, Memphis, TN

Accounting / Office Assistant (contract)

. Provided customer service and support

. Handled accounts payables and receivables

. Audited invoices and other records

Jul 03-Oct 03 Payway Check Advance, Memphis, TN

Store Manager

. Created and maintained check advance agreements

. Performed collections, audited records

Nov 02-Jul 03 Bestway Rentals, Tupelo, MS

Assistant Store Manager \ IT Support

. Created and service rental agreements for customer accounts

. Received rental payments, initiated collection actions

. PC Repair and support

. Access Control List

. Database maintenance

. Client Support

Nov 01-Nov 02 Rentway Rentals, Tupelo, MS

Assistant Store Manager \ IT Support

. Provided rental agreements to customers

. Performed collections and inventory maintenance

. PC Repair and support

. Database maintenance

. Client Support

Nov 00-Nov 01 Eagle Communications, Tupleo, MS

Warehonse Manager / Network admin

. Thin client support

. PC Repair and support

. Sever support and maintenance

. Database maintenance

. Client Support

. Provided technical support, installation and maintenance for DirecTV and

Dish Network products

. Provided payment projections and analysis to management

. Responsible for inventory purchasing and control for multiple locations

. Inventory tracking using systems and M500+Utilities and Microsoft Excel

. Performed network administration duties

Jun 97-Dec 00 Microtel Inn and Suites, Tupelo, MS

Assistant General Manager \ IT Support

. Thin client support

. PC Repair and support

. Database maintenance

. Client Support

. Manage and maintain all year or seasonal lodging facilities.

. Observe and monitor workers' performance to make sure that company rules

and procedures are being followed.

. Confer and cooperate with other department managers to coordinate hotel

activities, such as weddings.

. Answer questions about hotel policies and services. They also resolve

customers complaints.

. Arrange telephone answering service, mail delivery, and answers customers

questions about area.

. Use computers to order food and beverages, or prepare reports.

. Purchase supplies or services from outside vendors, such as laundry,

repair, and trash.

. Inspect hotel for cleanliness and appearance.

. Coordinate front-office duties and resolve problems.

. Greet and register guests.

. Show, rent, or assign rooms or cabins.

. Collect payment and record money earned and spent.

. Receive and process advance payments. They usually send out letters to

confirm that they have received payment. They may return checks if space

is not available.

. Interview and hire staff.

. Assign duties to workers and schedule shifts.

References Available Upon Request

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