Project Management

Regina M. Harris, PMP

PO Box ****** [pic] Keaau, HI 96749

Cell: 808-***-**** [pic] Email: ************.***@*****.***

PROJECT AND PROGRAM MANAGER[pic]PMO EXPERTISE

V Talented program and project manager with 16 years of success leading

all phases of business and technology projects in the insurance

industry.

V Skilled strategist able to transform strategic plans into workable

solutions

V Strong ability to plan and manage multimillion-dollar projects that

align business goals with technology solutions to create new products,

drive competitive advantage, process improvements, and increase

revenue.

V Effective team leader and communicator adept at assembling, leading

and mentoring direct or matrix teams.

V Expertise in PMO and project management methodologies

Core Competencies

Project Management Processes & Planning & Forecasting Negotiation

SDLC Methodologies Communication Management Problem solving &

Project Scope, Quality & Risk conflict resolution

Mgt. Vendor Management

Business Case/ROI Development Team Leadership & Skilled in MS

Process Analysis & Redesign Coordination Office, MS Project,

Costing & Budgeting Visio, SharePoint,

HTML

Professional Experience

OCEAN PROFESSIONAL SERVICES, Keaau, HI 2011 to

present

Independent consultant focused on end-to-end project and program management

services

PROJECT MANAGEMENT CONSULTANT

. Spearheaded project to provide client with a web-based point of sale

tool used by independent agents to sell a blended workers'

compensation/payroll product.

. Managed requirements session for auto carrier system replacement

project

EMPLOYERS INSURANCE CO OF NEVADA, Reno, NV 1999

to 2011

400MM + workers' compensation insurance and services organization.

VICE PRESIDENT, PRODUCT MANAGEMENT & UNDERWRITING (11/2008 to 11/2011)

Advanced into new role to create product management function, manage

client engagement and solution implementations and to deliver high-

profile projects within expedited time frames while meeting business

deliverables resulting in multi-million dollar business benefits.

. Served as a contributing member of a business unit leadership

team focused on partnering and providing services to strategic

partners and alliances.

. Provided leadership to staff of 23 with annual budget of $4MM.

Team members consisted of two functional areas - Product

Management and Underwriting - located in different geographic

areas. Also managed complex projects while directing business

unit teams.

. Led design effort, collaborated with strategic alliances and

managed six different projects that each created a blended

workers' compensation and payroll reporting product for both

organizations to cross-sell. New products resulted in increased

sales and brand awareness in the market.

. Assessed automated underwriting criteria and redesigned process

to increase amount of applications successfully passing

criteria. Resulted in large increase of applications and hit

ratio. Project was key factor in business unit exceeding annual

sales goals and increasing customer satisfaction.

. Solicited customer feedback and identified need to provide

Service Center capability. Created plan, designed technology

specifications, created business processes and procedures,

trained staff and launched Service Center in three months.

Service Center functionality resulted in increase in business.

. Designed business and technical methodology to enable quick

launch and ramp-up of new strategic partnerships.

VICE PRESIDENT, PORTFOLIO MANAGEMENT OFFICE (3/2003 to 11/2008)

Asked by CEO to create Portfolio Management Office and Project

Management team.

. Provided leadership to project management office staff,

developed PMO tools and processes, facilitated executive-level

PMO meetings and managed large program

. Established PMO for organization. Defined processes and tools

used by organization to manage individual projects and programs.

Recruited and led staff of four project managers and two

business analysts.

. Facilitated search and selection of new policy administration

system.

. Spearheaded complex $35MM policy administration system

replacement project that spanned 2 years with a project staff

of over 50 located across the country. Provided oversight of

vendor relationships.

. Developed business cases and ROI for selection of projects by

executive steering committee.

VICE PRESIDENT, DIVISION MANAGER (7/2001 to 3/2003)

Provided leadership to branch office consisting of underwriting,

claims, loss control and marketing functions. Managed relationships

with clients and responsible for profitability of branch.

. Managed project to replace policy administration system.

. Designed automated underwriting methodology and transitioned

underwriting teams to new process.

director of underwriting (5/1999 to 7/2001)

Provided leadership to small business underwriting, claims team and

managed projects on behalf of the organization.

. Designed, launched and managed Service Center. Successfully

transitioned underwriting team from a traditional to Service

Center model.

AMERICAN GOVERNMENTAL RISK & INSURANCE PROGRAMS, Houston, TX 1992 to

1999

Provides brokerage, risk financing, underwriting, program management and

consulting services

ASSISTANT VICE PRESIDENT, POLICY MANAGEMENt .

. Led a three year $10MM system implementation, data conversion

and business process reengineering program which assisted in the

preparation of a monopoly state agency to transition to a

private, competing entity. Responsible for management of

individual projects, client relationship management and

oversight of project staff, contractors and vendors.

. Provided consulting, project management and leadership of policy

administration staff for a start-up insurance company.

HIGHLANDS INSURANCE GROUP, Houston, TX; Lead Rater

1986 to 1992

Education & Professional Development

. Project Management Professional (PMP), certified by Project Management

Institute, 2012

. Health Information Technology Certificate, Hawaii Community College

(Hilo, HI), currently enrolled with completion date of 3/2013

. Financial Accounting & Web Development Coursework, Champlain College

(Burlington, VT), 2001-2003

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