Customer Service Sales

Tracee Auville-Parks

P O Box ****, Crestline, CA. 92325 •951-***-****• abojh1@r.postjobfree.com

Educator, presentational speaker and blogger that can seamlessly shift between education

and corporate environments

Skills Profile

• Core competency: design and delivery of curricular content based on student needs ascertained through assessments

to create a cohesive learning environment) • Write materials to support concept attainment and content delivery •

Presentation skills/public speaking •Skilled in conflict negotiation, resolution, and problem solving •Exceptional oral

and written communication skills

Educational Experience

Educator at all levels of the value chain with marked success in academic achievements

Supervise, manage and educate primary, secondary and post-secondary students

Adjunct English Professor 2010-Present

California Baptist University

Taught multiple composition courses at this top regional private university with 5400 students

• Raised composition proficiency by more than 25% achieving a 4.5 evaluation scores for professional performance.

• Student success rate: 80%

Elementary Teacher 2005- 2008

Alvord Unified School District

Educated students in a district comprised of 85% language learners with low socio-economic status in Program

Improvement and Title One schools using mandated Curriculum.

• Represented 4th grade in staff meetings to collaboratively increase academic proficiency in language

arts and mathematics specifically by analyzing effective teaching strategies shown to increase concept

attainment through the use of curricular benchmark scores to 75%

• Directed school drama club’s only production of the school musical using forty-five 3rd and 4th grade

students, wrote articles for the quarterly school newsletter and served as spelling bee master for 3-5th

grade students in 2007-2008

“…demonstrated the characteristics of a life-long learner and was always looking for ways to learn and

grow…she is a hard worker and will work to do what is best for the students.”

-Dr, Hilma Griffith-Watson Director at RCOE and mentor

Corporate Experience

Customer Service Representative

Smith + Noble, Inc. 2003- 2004

Corporation that delivers unique, high-value custom window treatments and other home decor products direct to

customers and interior designers

• Respond to customer calls requesting help with measuring and installing window treatments.

• Developed relationships with interior designers to grow the channel and strengthen the company

standing in the home decor industry. Consistently met corporate standards for calls per day, length of

calls and number of closed calls.

• Assisted in new hire training of other customer service representatives.

Account Executive

Independent Electronic Inspection 1997- 2003

Served as business consultant to this family owned and operated business with sales in excess of $750K annually.

Specific responsibilities included:

Sales and Marketing Management and Support

• Product Messaging – Advised prospects and clients on product benefits and importance of

maintaining environmentally sound commercial HVAC machines.

• Collateral development – Helped develop corporate brochure to effectively communicate

product/service messaging.

• Sales Events – Led company participation in industry trade shows to generate leads

• Lead Generation/Follow up – Identify prospects. Turn prospects into leads. Turn leads into

customers.

• Ongoing Marketing Campaigns – Developed and executed calling campaigns to existing

customer base to drive repeat sales

Operations

• Researched options for creation of corporate database.

• Facilitated execution of client service agreements.

• Customer Service – post-sales support including troubleshoot problems within established service

level agreements

Corporate and Government Account Manager

LA Cellular

Wireless telecommunications corporation now known as AT&T Wireless 1995- 1997

• Working with corporate executives, resolve customer complaints, facilitating communication with

corporate executives to solve billing issues.

• Train multiple departments on managing cellular service to manage corporate cellular services

• Facilitate and attend sales events to generate new customers, customer conversion or migration and

increase sales

• Train customer service representatives to provide proper service for high-profile corporate executives

and celebrities.

• Create and maintain expense reports for various government entities.

Customer Service Representative

Thrifty Telephone, Inc. 1993- 1997

Small, family run long distance service reseller in southern California

• Teach customers how to prevent long distance theft.

• Supervise and train customer service representatives.

• Facilitate training for sales staff in regards to billing.

• Negotiate and resolve billing disputes.

Education

California Baptist University 2012

M.A. English Literature and Pedagogy

California Baptist University 2007

M.S. Education

• Multiple and English Single Subject Credentials

Southern Oregon University 1993

B.S. Communication

Affiliations

• National Society of the Daughter of the American Revolution• Modern Language Association• American Society for

Eighteenth-Century Studies• Popular Culture Association of America/Popular Culture Association

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