W I L LI A M R. R A I N E Y

**** ** * * * P L AC E

C AP E C O R A L FL 33993

Home: 239-***-**** abojgt@r.postjobfree.com

Cell: 302-***-****

Experienced administrator/manager eager and adept at learning new business and/or technical systems

and processes. Successful in bridging technology with business goals to provide successful solutions

within targeted deadlines. Excellent communicator with emphasis on building strong trusting relationships.

Q U A L I F I C AT I O N H I G H L I G H T S

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Information Technology Multi-platform system support

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Project Management Business Analysis

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Process Improvement Software Development Life Cycle

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Operational Efficiency Staff Management

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Team Building Client Relationships

PRO FES S I ONAL EX PE RI E N CE

M&T Bank – Wilmington DE Sep 2011 – Dec 2012

Technical Manager; VP

Accepted position with M&T Bank via acquired Wilmington Trust in 2011.

• Managed staff of project leads and developers in Wilmington DE and Buffalo NY.

• Oversight and 24x7 support of loan originations, installment lending and collections systems.

• Partnered with clients, BA’s, PMO, and technical teams to prioritize and facilitate implementation

of projects, enhancements, upgrades, production fixes to supported systems.

• Managed/administered activities that included: workload reporting/schedules/costs, cost center

budgeting, staff performance evaluations, succession planning of staffing and applications.

• Utilized Sharepoint to maintain project deliverables, track implementation schedules,

programming changes and test environment schedules.

Wilmington Trust Company – Wilmington DE Mar 2002 – Sep 2011

IT Credit Systems Section Manager; AVP

Managed staff and support of the bank’s credit systems that included: Consumer Loan, Commercial

Loan, Mortgage origination, Dealer Floor Plan, and Collections/Recovery.

• Delivered 24X7 support of the bank’s credit systems; managed new development and

maintenance initiatives of the credit applications.

• Coordinated with business partners to plan and prioritize projects and change requests in support

of their businesses.

• Led efforts to deliver automated workflows for Commercial business lenders: automated appraisal

order workflow on real estate secured loans; obtain current financials on borrowers and

guarantors.

• Assigned by CIO to work with Senior Leadership to advise and deliver technical solutions to

address deficiencies in the bank’s Commercial policies and regulatory procedures.

IT Project Manager

Managed/supported Credit systems

• Managed conversion of the Bank’s Consumer Lending and Dealer Floor Plan applications to

Shaw Systems Retail CICS/DB2 solution.

• Converted an IMS Online Collections system and CICS Recovery system to a single web based

Java/SQL solution.

Madison Adoption Agency – Wilmington DE Sep 2001 – March 2002

Bookkeeper

Full time bookkeeping for non-profit agency using Quickbooks, Word, Excel and PowerPoint;

responsible for the following:

• Accounts payable/Accounts Receivable

• Payroll (FTE/Contractors)

• Quarterly/Annual Tax Reporting

PNC Bank – Wilmington DE Jan 1992 – Sep 2001

Project Manager; Vice President

Member of Project Office managing all aspects of IT activities (Network, Information Security,

Systems, MIS)

• Coordinated activities for the on-time divestiture of PNC’s Mortgage and AAA businesses.

• Managed the Year 2000 transition of hundreds of critical service providers and software

vendors. Successful tracking, testing and upgrade implementations resulting in services/products

executing as anticipated in 2000.

• Re-engineered four paper-based methodologies into an integrated and streamlined online

tool. The new electronic format eliminated significant paper distribution and offered immediate

availability and access to users.

Developed an online repository of task deliverable models/samples to support the new

methodology structure.

Developed and implemented Quality Assurance procedures to track/evaluate adherence to

these methodologies and provided monthly QA reporting to Management.

• Coordinated and managed activities associated with annual Business Continuity/Disaster

Recovery testing.

• Provided leadership to the Telephone Replacement project that was behind schedule and

lacking effective management. With a new project sponsor and redefined requirements and

timeline, the project was brought under control and completed on time.

• Assigned role/responsibilities on the Test Culture Re-Engineering project. This initiative

succeeded in developing standardized testing strategies, reduction in system resource utilization

and expedited test-to-delivery timeframes.

• Coordinated activities to migrate Philadelphia operations to the Pittsburgh Data Center.

E D U C AT I O N A L EX P E RIE N CE

AAS Degree: Computer Information Systems; Delaware Technical & Community College

Trinity Presbyterian Church – Wilmington DE Jun 2007 – Dec 2012

Treasurer (volunteer); responsibilities included:

• Monthly accounts payable

• Payroll

2

• Tax reporting

• Financial reporting

COMPUTER SKILLS

Operating Systems:

Windows Vista and XP, Windows 7 & 8

Mainframe: IBM ZOS

Software / Applications:

MS Office 2007/2010: Word, Access, Excel, PowerPoint, Project, Visio

Mainframe: COBOL,TSO, VSAM, IMS, CICS, Fileaid, Abendaid, ITSM

Distributed/Web: Outlook, Adobe, SQL Server, SQL 6.5 & 7.0, Sharepoint

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