Customer Service Sales

AARON W. RIDLEY

* ***** ***** abojef@r.postjobfree.com

Bloomfield, CT. 06002 860-***-****

PROFILE

Background includes 15+ years of experience in positions of responsibility requiring superior communication, interpersonal skills and the demonstrated ability to maintain strict attention to detail and a high degree of confidentiality. Ability to follow through on projects from inception to completion. To secure a position that will utilize my enhanced experiences.

SKILLS

Organizing/Planning Researching Problem Resolution

Supervising Counseling Managing

Report Writing Communications Paralegal

Interviewing Skills Recruiting Customer Service Skills

Scheduling Office Administration Retail/Sales

Decision Making Skills Excellent Telephone Skills Business Accounting

Detail Oriented Analytical Application Processing

COMPUTER PROFICIENCIES

Word 2007, Excel 2007, Internet, PowerPoint and Data Entry. Proven ability to master all in-house

Software programs required fulfilling job responsibilities.

EDUCATION /PROFESSIONAL DEVELOPMENT

BRANFORD HALL CAREER INSTITUTE Windsor, CT

Paralegal Refresher Modules – 2010-2011

UNIVERSITY OF CONNECTICUT West Hartford, CT

Paralegal Litigation Certificate – 2009

CREC HUMAN SERVICES Hartford, CT

Human Services Certificate – 2001

PROFESSIONAL EXPERIENCE

MACY’S DEPARTMENT STORE - 2012 -2013 Manchester, CT

Sales Associate

The greeting of customers, the selling of goods and attending to customers on the selling floor. Assisted with ringing up sales at registers, aid customers with locating merchandise, answering customer’s inquiries and maintaining product knowledge and all other aspects of customer service. Processing telephone orders for customers and scheduling delivery of items.

WHEELER CLINIC/STAR PROGRAM –2009 to 2010 Hartford, CT

Direct Care Counselor, Youth Program

Provided for the well being of and maintained positive relationships with children and youth enrolled in program. Planned and conducted developmentally appropriate therapeutic activities. Implemented agency therapeutic behavior management system. Position also included extensive interaction with families, schools, Department of Children and Families and other outside agency personnel. Computerized report writing of client’s daily activities and progress, assessments, administrative duties, data entry, group facilitating and member of treatment team duties also performed.

CREC POLARIS SCHOOL/RESIDENTIAL PROGRAM –2005 to 2008 East Hartford, CT

Residential Counselor/Assistant Supervisor

Charged with leading and scheduling a team of six Residential Counselors. Assisted with interviewing and training of prospective employees. Assisted clients in achieving their treatment goals through direct care. Maintained detailed logs of client’s events, progress and incidents. Also conducted extensive interaction with families, Department of Children and Families, Probation Officers and Emergency Medical Service agencies. I also interacted with community/social service agencies, small businesses for employment purposes and schools for higher learning. Participated as a member of a mini-treatment team and performed groups.

IMAGINEERS, LLC –2003 to 2005 Hartford, CT

Housing Inspector

Conducted initial and follow-up inspections of housing in Greater Hartford. Created reports of violations according to HUD standards. Communicated with tenants and landlords in person, by telephone and through correspondence regarding housing violations and repairs. Resolved matters concerning abatement of monies and termination of contracts. Corresponded with local housing authority regarding leases, tenants and landlords rights.

CARE 4 KIDS –2002 to 2003 East Hartford, CT

Child Care Counselor/Case Manager

Interviewed potential clients to obtain necessary information to process applications for child care assistance. Provided guidance in establishing and maintaining eligibility, decisions and trigger notices. Conducted periodic eligibility re-determination services to correct client benefit levels. Monitored processing periods, determined good cause and good faith efforts by applicants to extend processing period for eligibility. Researched, verified and evaluated statements given by clients and other factors to ensure compliance with program requirements. Conducted background checks of childcare providers and payment information.

COMMUNITY SOLUTIONS –2002 to 2002 Hartford, CT

Human Service Worker/Supervisor

Monitored clients ordered to program by court system. Created daily and weekly reports on client's behavior and progress. Performed counseling sessions, life skill enrichment and preventive measures with clients individually or within a group. Supervised a staff of four workers.

AT&T BROADBAND CABLE –2000 to 2001 Berlin, CT

Customer Service Professional

Provided prompt resolution of customer inquiries and problems through account research and by providing appropriate billing service, collections, and programming or maintenance information. Sold cable service to new customers and upgraded existing service. Entered final notes and other information into data system after each call or service. Contributed to team's success in department sales competition.

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