Customer Service Manager

Andre Fairley

PO Box *** Windham CT ******860-***-****************@*****.***

Objective

To obtain a position utilizing the skills I have gained during my time at New England Tractor Trailer Training

School. I plan to be a professional, skillful and diligent CDL truck driver.

Work Experience

Branch Manager/Warehouse Manager A.H. Harris and Sons-Waterford CT Jan. 2008-April

2009

*Responsible for managing day to day operations of a concrete supply retail store and warehouse with a high

customer volume.

*Supervised the warehouse laborer maintaining safe warehouse practices which included forklift operation

and bending/cutting of re-bar.

*Maintained the inventory of concrete supplies to match the demand and company standards.

*Built customer relations to increase retail sales and was awarded Top Sales in December 2008.

*Handled all necessary paperwork for customer orders and helped customers make informed choices about

which materials would suit their needs as well as delivered materials.

3rd Shift Stocker Stop & Shop Grocery Store-East Lyme, CT July 2007 - Dec.

2007

*Stocked shelves with grocery items ensuring items in appropriate places and placed neatly on the shelves.

*Followed written plans/orders to stock the required items.

*Worked with limited supervision to complete the expected work.

Owner/Carpenter Fairley Framing-Daytona, FL Feb.

2000 - Feb. 2001

*Hired employees as necessary for projects and managed crews from 2 to 15 laborers/carpenters.

*Handled all required paperwork as the employer to follow all necessary employment laws as well as

following safe work practices on all work sites.

*Built and maintained a customer base to keep the company working consistently. This required advertising

and handling customer requests to schedule projects appropriately to satisfy customer.

*Created and presented estimates and bills to customers for each job as well as worked alongside crews as a

carpenter framing houses per customer specifications.

Shift Manager McDondald's Restaurant-Montville, CT March 1999 -

Jan 2000

*Managed the scheduled crew of approximately 4-10 employees for my assigned shift.

*Delegated necessary tasks for the shift to ensure top level quality customer service, a clean work place,

safety rules were being followed, and food was being prepared according to high company standards.

*Completed McDonald's intensive management training program.

*Handled customer service and worked in any area necessary for the shift.

Painter/Blaster George Camble Painting-Groton/New London, CT June 1997 - Dec. 1998

*Operated commercial level blasting/painting equipment to the strict safety standards required to paint a

large, high traffic bridge.

*Worked long hours as necessary to get the required progress done to complete projects on time while still

maintaining a safe work environment and following all required regulations for DOT painting work.

Education

New England Tractor Trailer Training School-Enfield, CT June 2012-Present

Maintained a 4.0 GPA while working towards acquiring my CDL A.

University of Connecticut-Storrs CT 1994 -1996

Completed general education coursework and course work focusing on Psychology and Electrical

Engineering.

New London Adult Education-New London, CT 1994

Completed all necessary work and received GED.

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