Quality Human Resources
Resume:
Michael J. McHale, CMQ/OE, CQA
Indianapolis, IN 46220
*************@***.***
A professional quality management systems and process engineering executive
dedicated to accelerating profitability
and customer loyalty by leveraging immediate and continual improvement, cost
reduction, and performance excellence.
2012-Present
2009 - 2010
2003 - 2005
1991 - 1993
2010-2012
Managing Partner, McHale Quality Systems/PrimeMeridian Partners, Indianapolis, IN
A consulting firm specializing in business process engineering and continual quality
improvement
Designed and delivered a wide range of continual quality improvement services, lean
manufacturing and supply chain services to reduce costs and cycle time, accelerate
performance, and improve client loyalty.
Managed and implemented ISO 9001:2008 and FSC/SFI certifications, and SAS 70 audits.
For Microsoft: updated supplier requirements and corrective action processes, wrote
long-range quality plans, revamped supplier assessment and customer satisfaction
processes, created an extensive best practices catalog and Cost of Quality
measurement system, certified internal supplier auditors.
Served as Partner/Thought Leader for Supply Chain Visions, Redmond, WA
Served as Senior Consultant with Transforming Solutions, Chicago, IL
Mapped and installed process improvement systems; conducted public value-stream
mapping training.
Co-developed and edited the Council of Supply Chain Management Professionals' 2005
and 2009 Plan/Source/Make/Deliver/Return/Enable best of breed performance criteria
and process standards.
Created and delivered executive level continual quality improvement, strategic
planning, and business consultation for Banking, Hotel, Insurance, Manufacturing and
Service clients in the US and Canada:
Strategic planning and quality deployment effectiveness
Senior management quality leadership development
Team building, problem-solving and conflict resolution
Supplier management processes and vendor certification
Malcolm Baldrige National Quality Award and ISO preparation
Developed and delivered IBM's ISO/Baldrige integration and consolidation training.
Adjunct Faculty Member, Quality and Benchmarking, Indiana University/Purdue
University, Indianapolis.
Vice President, Business Process Engineering, Business Ink, Co., Austin TX
A $40 million print, direct mail and web content provider
Directed ISO 9001:2008 quality management systems, training and process engineering
for 5 locations.
Served as the primary client interface for product and service quality and
quality-related issues.
Established and maintained FSC/SFI certifications and Type II SSAE 16 audit and
report generation.
Mapped and improved multiple complex processes leading to significant profitability
improvements.
Managed numerous project initiatives including Full Service Mail, and RA 508
compliance.
Director of Quality Engineering, Cenveo, Inc., Stamford, CT
A $2 billion international visual communications and supply-chain
provider
Directed and implemented quality systems, cost reduction, best
practices, process measurement and continual improvement processes for
32 commercial print and envelope manufacturing sites.
2006 - 2009 Installed and managed ISO 9001:2008-based, quality processes in all
sites.
Designed, implemented, and managed extensive spoilage reduction and
reporting systems. Achieved process cost and spoilage reductions in
excess of $5 million from 2006-2009.
Primary quality partner with major clients, including Ameriprise,
Intuit, Terex, Wells Fargo, and Starwood Hotels. Personal interventions
resulted in retained business in excess of $56 million from 2006-2009.
Designed and implemented highly effective training, internal risk
assessment, supplier management, lean manufacturing, Five S,
corrective/preventive action, performance management and improvement
programs.
Quality Manager, Specialty Coating Systems, Indianapolis, IN
A $100 million high-tech coating provider, including heart and brain
stent drug-elution treatment
2005 - 2006 Managed and directed seven quality technicians to meet FDA-level clean
manufacturing process standards.
Implemented and automated a multi-site document control and
corrective/preventive action system.
Managed and enhanced a 4-site FDA-based quality system with a
centralized ISO registration.
Served as the primary client interface for FDA-related, medical device
issues and corrective actions.
Vice President, Quality and Assessment, Modus Media International, (Now
ModusLink, Waltham, MA)
A $1 billion global supply-chain management corporation
Chief Quality Officer, responsible for design, implementation and
management of quality systems for 23 plants in 12 countries: continual
process improvement, ISO 9001:2000, client/employee loyalty, best
practices, performance metrics, balanced scorecard,
1995 - 2003 corrective/preventive action, and supplier management.
1995-2003 sales retention and process improvement impact: > $100
million.
Implemented a Global Enterprise Operating System (GEOS); created and
implemented an extensive internal Business Excellence Standard (BESt)
quality assessment and certification program.
Conceived and installed Perfect Order Index and Contact Center
Management performance metrics.
Designed and conducted client and employee loyalty studies, analyses and
action plan deployment.
Managed Americas Procurement Team, 1995-98, in addition to above duties.
Cost savings: > $15 million.
Served as V. P., Human Resources and Training, North America (1998-99),
in addition to above duties.
Vice President, Client Services, Walker CSM (Now WalkerInformation, Inc
Indianapolis, IN
A $50 million global provider of customer loyalty research and
consultation to Fortune 500 companies
1993 - Designed, delivered and deployed customer and employee loyalty research,
1995 training, and results deployment.
Led the company in leveraged client growth & consulting days sold.
Full P & L and business development responsibilities. 1994 profit:
$260,000 on a portfolio of $2 million.
Extensive experience in process improvement, focus group management,
planning and training in Printing, Banking/Brokerage, Insurance, Utility,
Publishing, Recognition, Food, Manufacturing and Service industries.
Senior Vice President, Human Development and Quality, Mayflower Transit
Company, Indianapolis, IN
A $650 million international transportation company (Acquired by Unigroup)
1989 - Directed Human Resources, Quality Improvement, Education and Facilities
1991 Management departments.
Managed HR and quality improvement programs affecting over 21,000
corporate and agency employees.
Led company-wide quality improvement initiatives, developed standards and
metrics resulting in a first year customer quality rating improvement in
excess of 7%. Retained business value > $21 million.
Conceived, founded and acted as Chancellor of the University of Mayflower,
an adult learning institution that delivered over 70 business and
professional development courses to over 1000 students.
Vice President, Revenue Accounting, Mayflower Transit Company,
Indianapolis, IN
1981 - Managed the company's largest administrative department: over 150
1989 employees handling in excess of 40 million accounting transactions and
over 120,000 customer service inquiries annually.
Implemented productivity, automation and efficiency solutions enabling the
department to absorb a 900% increase in workload and complexity while
reducing staff and expense. 8 year savings exceeded $9.6 million.
Senior Member, American Society for Quality
Education and Affiliations
Bachelor, Business Administration, Southland University
ASQ Certified Manager of Quality and Organizational Excellence
Malcolm Baldrige National Quality Award Board of Examiners (1991 & 2000)
Senior Professional Human Resources (SPHR, 1999-2002)
ASQ Certified Quality Auditor
Six Sigma Green Belt
Senior Member, American Society for Quality
Mensa
ISO 9001:2008 Lead Assessor and Internal Auditor
Intertel
Honorable Order of Kentucky Colonels
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