Customer Service Manager
Resume:
Kim H. Berard
Cumberland, RI 02864
E-mail aboj8z@r.postjobfree.com
OBJECTIVE: Secretarial/Administrative position offering long-term
employment that offers challenges and opportunities to grow
CAPABILITIES:
• Word documents, spreadsheets, presentations
• Problem-solving
• Independent, unsupervised work
• Assessment, organization and delegation of assignments
• Coordination of schedules and events
• Maintenance of confidential files and information
• Flexibility and eagerness to learn new skills
• Exceptional customer service skills
• Light bookkeeping
WORK HISTORY:
9/10-present Tides Family Services
215 Washington St., W. Warwick, RI 02893 Tel. 401-***-****
Responsibilities: Assisting the Sr. VP and VP of Treatment Programs; managing
schedules, correspondence, travel arrangements, and interactions with other
departments and agencies. Also, maintaining the client information system
utilized for billing; accounts payable; and backup clerk for payroll.
9/04 to 6/09 Cumberland School System
2602 Mendon Rd., Cumberland, RI 02864, Tel. 401-***-****
Responsibilities: Managing daily attendance records; assisting the Principal and
V. Principal as well as the Guidance Counselors with correspondence and
scheduling; ordering all supplies; managing Accounts Payable and Benefits.in
the Business Office; and preparing financial documents for the School
Committee,
9/01-9/04 Family Service of Rhode Island
55 Hope Street, Providence, RI 02906, Tel. 401-***-****
Administrative Assistant
Responsibilities: All correspondence and scheduling for two agency Vice
Presidents; tracking and reporting on staff activity; meeting minutes; event
planning; supervision and scheduling of work for an assistant; and filling in
positions in other departments as needed.
3/01-8/01 Lee E. Edstrom, MD, Plastic Surgery
2 Dudley Street, Providence, RI 02903, Tel. 401-***-****
Office Manager
Responsibilities: All phases of management of a surgical office; management of
three employees work and schedules; coordination of the remodeling of rooms;
redesign of record-keeping chart system; the researching and selection of new
financing source, telephone system, and billing system; streamlining of computer
information management; scheduling of medical appointments, testing and
surgical procedures; bookkeeping and payroll.
8/96-3/01 University Orthopedics
2 Dudley Street, Providence, RI 02903, Tel. 401-***-****
Secretary/Physical Therapy Department
Responsibilities: Secretarial support to five therapists, including all
correspondence, scheduling, insurance authorizations, billing for services, and
training of secretaries in multiple satellite offices. While in this position I created a
manual for secretaries that was utilized in all other University Orthopedics
Physical Therapy offices.
8/93-8/96 University Surgical Associates
2 Dudley Street, Providence, RI 02903, Tel. 401-***-****
Record Manager, Floating Medical Secretary
Responsibilities: Organizing and managing the record room for 20+ surgeons by
supervising two assistants and numerous temporary workers; assisting the
Consultant hired to coordinate the integration of multiple offices, managing the
construction schedule as well as ordering furniture, equipment and supplies; and
training staff in a new computer system. I served as the liaison between the
consultant and the staff, vendors and construction crew, and reported back;
provided coverage for secretaries as needed, working for surgeons with different
specialties, learning the medical terminology specific to each specialty in order to
schedule testing and book surgeries, transcribing medical records and acquiring
referrals.
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