Project Manager Customer Service
Resume:
Kenneth Fleetwood
Los Angeles, Ca. 90004
Phone: 732 8551
Cell: 323-***-****
E-Mail: ****************@*****.***
Professional Summary
Customer-service focused with management experience and exceptional people skills. Highly motivated and Performance driven. Desires a challenging position where I can learn and grow within the company.
Core Qualifications
Results-oriented
Client-focused
Excel in Customer Service
Computer proficient
Quick learner
Results-oriented
Experience
November 2009 to June 2012
Ross Stores San Francisco, Los Angeles, CA
Front End Supervisor, Cash Office
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Balanced daily cash deposits and safe inventory with a zero error rate.Reported daily averages and shortages to the operations department.Investigated and resolved discrepancies in Daily cash transactions for registers used each day..
July 2009 to February 2010
Saint Luke's Hospital San Francisco, CA
Volunteer
Volunteer in HIM (Medical Records Department) Filed and retrieved patients chart's from file room, Delivered and retrieved chart's from different department's through out the hospital.Filed documents into patients chart, as well as data entry of information into hospital data base.
June 1988 to August 2004
Pacific Bell/SBC Pasadena, CA
Service Representative
Residential Marketing Department: Placed orders for new services and sales of optional features and services available to customer, also placed orders to make changes to customers service: made payment arrangements, and resolved customers questions regarding bills
May 1987 to June 1988
Allen Alarms Los Angeles, CA
Computer System Supervisor and Sales
Computer system supervisor and sales for independent security firm.. Responsibilities include training personnel computer dispatch and answering service policies and procedures: accounts receivables: customer relations and outside sales
July 1984 to May 1987
Neat Systems San Francisco, CA
Project Manager
Project manager for medical records consulting firm.. Supervised 10-12 people in various functions including sectionalizing of patient?s medical records, data entry on the PAS+ system (achieving goal of 250-300 records per 12 hour period. Data elements were standard UHDDS items, ICD-9CM diagnoses and procedural Worked closely with the Director of Medical Records and traveled extensively to manage new assignments.
September 1979 to May 1984
Miller's Outpost Los Angeles, CA
Store Manager
Managed retail-clothing store.. Responsible for recruitment and supervision of store personnel: meeting and exceeding store sales plan and controlling expenses in order to maximize profits: presentation of store merchandise: and carrying out the policies and procedures of the companyOpened a new store location and assisted in recruiting and training new staff.Determined staff promotions and demotions, and terminated employees when necessary.Worked closely with the district manager to formulate and build the store brand.
Education
Mount San Antonio Jr. College Walnut, CA
Liberal Art's
Work History
October 2009 to May 2012
Ross Store San Francisco, CA
Front End Supervisor, Cash Office
June 2009 to January 2010
Saint Luke?s Hospital, CA
Front End Supervisor
June 2007 to July 2009
Culver City,
Personal Assistant
June 1988 to August 2004
Pacific Bell/SBC,
Service Representative
May 1987 to June 1988
Allen Alarms,
July 1984 to May 1987
Neat Systems,
January 1977 to June 1984
Miller?s
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