Network Administrator/ Systems Integrator

Laura Krottner 773-***-****

**** ******** **** *** *** Wilmington NC, 28403 *****.********@*****.***

Employment Skills:

Microsoft Platforms:

SQL Server 2003 & 2008 R2 and Exchange 2007, Experience with Exchange Email and Calendar with Outlook client

Microsoft SQL 2003/2010 administration, Active Directory administration as well as Exchange Server administration.

Remote Desktop and Console Access, Setting up remote access for users, Windows Clustering, Applications,

Proficient knowledge of Windows servers 2003 thru 2008 and desktop products. Experience supporting Oracle

applications.

Communications:

Maintained excellent customer relations and developed customer rapport, as well as having the ability to build a

rapport within a multicultural, diverse work force. Establishes and maintains cooperative and effective working

relationships with other departments. Possess’ a quick resolution or escalation of customer issues. Always maintains a

high level of professionalism while interacting with customers. Has the ability to manage tasks and meet schedules.

Possess good organizational and communication skills, written and oral. Document and troubleshoot issues using

ticketing system. Manage workflow tasks to provide quick turnaround to customers. Has the ability to follow

instructions well and make decisions with no supervision. Has a keen eye for detail, and efficiency.

Familiar with a variety of application, server, and network technologies, such as:

Dell Servers, workstations, & laptops, Cisco router, fiber and ethernet switches, as well as SQL Server, Installation of

PC's, printers, scanners, credit cards terminals and other PC peripherals, Credit Card Terminals, Adobe and Java

Applications, Sharepoint, and supports networked printers and photocopiers, Bizerba Systems, Hobart Systems,

Toshiba Systems, and Apple Systems. HP Servers, Experience with ticket documentation system, VMWare, VLAN's,

IP subnets, ACL's, Knowledgeable of in hard drive imaging processes, Experience with imaging COTS applications,

and McAfee Anti-Virus.

Experience:

Whole Foods Market

Systems Integrator/ Network Admin. Wilmington NC. 4/2012 to Present

*Active Directory administration as well as Exchange Server administration.

*Supports servers, networks, desktop hardware, software/ applications.

*Daily: Complete facility rounds, Secure receipt and shipping of packages, Perform general data center upkeep,

Participate in facility training programs, Work with Engineers on daily data center management, Complete physical

and logical installation of company services, Update documentation, Providing hardware and software support to PC

users within an assigned territory, (including backup, security management, user account management, e-mail systems

including e-mail web server, internet access, office systems and applications support), Trouble shoots the internal

network, Performs local and remote testing on equipment, including running computer programs to diagnose faults.

Cash Up/ Store Scan Specialist. Northbrook IL. 10/2011-4/2012

Customer Service/ Cashier. Schaumburg IL. 4/2010-10/2011

Floral/ Produce. Evanston IL. 4/2009-4/2010

Starbucks

Shift Supervisor Northbrook, IL. 6/2006-4/2009

Education:

University of Phoenix

*Associates in Information Technology/Networking Attending

Oakton Community College

*Associates in Applied Science Des Plaines IL. 2006

Everest College (Certifications)

* Medical Assistant Skokie IL. 2002

* Medical Billing & Coding

* Phlebotomy

Microsoft (Certifications)

*MS 70-294 Microsoft Windows Server 2003 TBA

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