Customer Service Administrative Assistant
Resume:
JODY M. JACKSON
Richmond, Virginia 23234
Email: ***********@*****.***
WORK EXPERIENCE:
**/**** – 02/2013 Verisk Health
Department:
Title: Medical Records Data Entry Specialist
• Transcription of In-Home assessments-
o Handwritten assessments by MD, NP, RN, Etc… transcribe and update scanned
handwritten assessments form and convert them to electronic form for Insurance
companies.
01/2012 – 10/2012 Lucy Corr Village
Department: (Nursing)
Title: Unit Secretary
• Prepares and ensures accuracy of the current labeling of the residents’ room, beds, wheelchairs,
medical records, and ID Bracelets
• Delivers medical records, forms, reports and correspondence between the units and the Nursing
office.
• Maintains par level of forms to medical records and purges old data
• Organizes, files and retrieves data from medical records upon request
• Maintains established levels of supplies and forms
• Assists in Medical coding of closed resident charts and prepares for consultant
• Records inventory of residents’ personal belongings upon admission
• Ensures all departments have current resident census information
• Thins active records according to policy
• Serves as a receptionist on station
• Coordinated faxing of information to M.D.’s
• Schedules transportation for residents going to outside appointments
• Performs other work as required
09/2011- 11/2011 VA Department of Health
Department (STD/Pharmacy Services)
Title: Data Entry Specialist
• Customer Service
• General Office: phones, faxing, filing, copying, mailing, scanning and printing
• Processing large volumes of laboratory screening reports, morbidity reports, and surveillance
records containing a variety of communicable diseases data from private and public health
providers statewide.
09/2010- 6/2011 Prudential Slater James River Realtors
Department: (Relocation Dept)
Title: Administrative Assistant
• Customer Service
• General Office: Phones, Faxing, filing, Copying, Mailing, and scanning
• Go to various Properties to drop off/pick up keys, forms, take photos, etc…
• Input and/or update listings onto MLS site
• Create or update Advertisements for Listings to be placed in Realtor Magazines, etc.
• Maintain weekly and monthly status reports on Listings.
04/2010-09/2010 EEOC- Equal Employment Opportunity Commission
Department: (General Office)
Title: Administrative Assistant/Receptionist
• Customer Service
• General Office: Phones, Faxing, filing, Copying, Mailing, and scanning
• Greet and Meet
• Receptionist duties- Answering and returning calls as needed
• Maintain logs for incoming calls and Walk-ins
• Organize files
• Preparing notices for (closure)files
• Inputting data for Closure files in IMS System
• Preparing 161’s and other forms for resolution
• Preparing correspondence, i.e., graphs, tables, and etc..
05/2009-12/2009 Virginia Housing Development Authority, Richmond, VA
Department: (Single family)
Title: Temporary Reservations Assistant
• Assisted Manager with daily functions of department.
• General office includes: faxing, filing, mail, copying, printing, phones and taking messages
• Logged and assigned loan files for Underwriting Department
• Organization of records for department
05/2008-02/2009 VA Department of Transportation, Richmond, VA
Department: (Learning Liaison Team)
Title: Administrative Program Specialist II
• Entered and updated information onto Virtual campus (Internal Website) for employee’s to track
training..
• Entry of tuition reimbursement Information into Virtual Campus…
• Customer Service, data Entry and Problem solving.
• Responsible for Scheduling of Training room.
• Support for documenting the inventory of training, courses, & Attendance.
• Entry of Backlog of training rosters
• Support to the Senior Staff re: use of Virtual Campus.
• Entered and updated information when necessary onto (FMS II, VDOT’s Financial
Management System, is to provide online, up-to-date information to help process transactions
and manage day-to-day financial operations such as Purchasing, AP & AR).
• Other administrative duties including; filing records, organizing files, printing, copying, faxing,
scanning, contacting employees/customers.
12/2006- 11/2007 Long and Foster Realtors, Inc, Richmond, VA
Title: Agent Service Coordinator
• Processed all listings submitted by imputation, updating and editing them into MLS- (Multiple
Listing Service).
• Assisted agents and staff with basic day-to-day needs related to the Real Estate Market
• Typed and created flyers for Agents
• Typed annual HUD letters for Agents
• Composed, typed and edited correspondence for agents
• Scanned, uploaded, and E-mailed photos to various sites for Agents
• Order business supplies for Marketing purposes for Agents
• Print and distribute inventory reports
• Create and edit forms, rosters, etc… as necessary
• Assist Manager with new agent orientation (forms, signs, cards, codes, procedures, etc.)
• Update or Edit listings in MLS ( Multiple Listing Service )
• Schedule ads for Times-Dispatch
• Record, type, and distribute minutes for sales and training meeting
• Backup receptionist
• Conducted Notary duties as needed
EDUCATION:
• Bryant and Stratton College
o Associate of Applied Science, Medical Assistant
o Graduation date June 2011
• Ultrasound Diagnostic School, Elmsford, NY 97-99
o Received Certificate
• Roosevelt High School, NY 85-89
o Received Diploma
SKILLS:
MS Office -Up to and including MS office 2007: MsWord, MsOutlook, MsExcel, MsAccess, Ms
Power Point, MsPublisher, Medical Manage (healthcare), Kronos (Timekeeper, CD-PAS (Payroll),
Lotus notes (VCU), FMSII, and Internet Savvy.
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