DEBORAH M. DODD
Columbus, Ga. 31909
Cell: 706-***-****
Email: **************@***.***
I am a dedicated and technically skilled business professional with a versatile skill set
developed through many years of experience beginning as an Order Desk Clerk with upward
mobility to Computer Operator, and Accounting Supervisor. I want to continue to utilize my
accounting and customer service skills. I am confident that my strong relationship building
skills with other employees and customers will enable me to make a significant difference
with your company.
KEY SKILLS
Leadership/Supervision/Management Processes Problem Solving
• •
Accounting/Accounts Receivable/Route Multi task
• •
Accounting/Accounts Payable Team Building
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Customer Service and Consumer Relations Positive and Proactive
• •
Invoicing and Payment Transactions Attitude
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Order Management Microsoft Office Excel
• •
and Word
Verbal and Written Communication
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SAP/SOX
Data Entry 10 Key •
•
WORK HISTORY
Accounting Supervisor
1993
to Hostess Brands Corporation
Present Columbus, Ga.
Support the Accounting Manager in ensuring that Cash Controls for Accounts Receivable
(AR) systems and controls for Balancing of Daily Cash Posting to the general ledger (GL)
are consistently applied.
Overall supervision of a team of Accounting Clerks, the Computer Operator and the
•
Data/Order Entry Clerk and the respective accounting functions.
Establish and update customer’s credit activities.
•
Review and approve all AR batches and coding of invoices for A/P processing.
•
Monitor cash, lock box, wires, EDI and credit card applications for accuracy and
timely input.
Interact with sales team to research customer account issues.
•
Manage the monthly reconciliation of other AR related accounts (such as unapplied
•
cash, unclaimed credits, clearing, accrual, bad debt, charge backs).
Review collection reports to ascertain status of collections and balances
•
outstanding and evaluates effectiveness of current collection policies and
procedures.
Assist with preparation of information/data for external auditors in the annual audit
•
of the financial records.
Interact with customers on the phone assisting them with billing inquiries and
•
orders.
Work closely with production, shipping and the sales team to plan, schedule and
•
coordinate shipments to arrive at the designated date and time.
Maintain the route, variety, customer and pricing file maintenance.
•
Responsible for the accurate reporting of customer orders, the bake, the loading
•
documents and billing for product delivered.
Route Accounting Supervisor
1990
to Hostess Brands Corporation
1993 Columbus, Ga.
Accountable for the oversight of all activities related to balancing and settling drivers' routes.
Responsible for monitoring of associates daily productivity and service levels.
Analyzed and organized the Route Settlement daily operations and procedures to
•
provide accurate and timely route accounting as well as excellent customer service
to Route Drivers.
Coordinated resolution on any route discrepancies with various departments
•
including Distribution, Sales and Accounting
Reconciled funds received to route documentation.
•
Responded, investigated, and resolved complex issues within Route Settlement
•
Communicated with drivers in outlying areas and reconciles paperwork via
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telephone.
Accounted for all driver invoices, either hard copy or in On Base System, verifying
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signature, PO and call numbers.
Provided direction/leadership for 15 Route Accounting Clerks, the Computer
•
Operator and the Order Desk Clerk to nurture growth and professional
development.
Managed the daily bank deposits and monthly bank reconciliations.
•
Responsible for territory and customer pricing of the cake and bread product.
•
Computer Operator
1988
to Hostess Brands Corporation
1990 Columbus, Ga
Monitor and control computers and peripheral equipment according to operating
instructions.
Analyzed console instructions, queries, error messages, machine malfunctions,
•
stops, schedules, programs and job control language information to determine
proper operating procedures.
Informed systems and programming personnel of errors or problems with job runs.
•
Monitored and controlled work flow through job queues and console messages, as
•
required or assigned, to ensure that completion deadlines and production standards
are met.
Operated supporting peripheral equipment as required.
•
Ran duplicate tapes for placement in off site storage security area.
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Bursts, decollates and files output for proper distribution.
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Answered telephone or assisted users with minor computer programming problems
•
or questions.
Data Entry Order Clerk
1987
to Hostess Brands Corporation
1988 Columbus, Ga
Prepare and enter source data for the cake and bread orders from customers, routes and
vendors.
Prepared source data for computer entry by compiling and sorting information;
•
establishing entry priorities.
Processed customer source documents by reviewing data for deficiencies; resolving
•
discrepancies by using standard procedures or returning incomplete documents to
the team leader for resolution.
Entered customer cake and bread orders by inputting numeric information on
•
keyboard according to screen format.
Verified entered customer data by reviewing, balancing, correcting, deleting, or
•
reentering data; when customer orders are incomplete.
Ordered product from external vendors and other plants locations for placement on
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routes, sister plants and shipping customers.
Responsible for running the computer programs to generate the reporting
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documentation for production and shipping.
Maintained the systematic numerical system of variety and route numbers.
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Maintained the route file maintenance for delivery.
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EDUCATION
Columbus Technical College
1990
to Columbus, Ga
1990
Accounting I & II
1982 Columbus State University
to Columbus, Ga
1983
General Studies
Hardaway High School
1980
Columbus, Ga