Customer Service Sales

Anthony D. Banks

** ****** ******

Elmont, NY ***03 *******@*****.***

Home: 516-***-****

Cell: 516-***-****

Dedicated and successful customer service professional with 15+ years of experience in corporate retail, service settings, general management and sales

Strategic, results-driven leader with proven ability to create new organizations and spearhead change.

A compassionate manager with excellent leadership, interpersonal and communication skills, dedicated to fostering a working environment that encourages collaboration and optimizes team performance.

An aptitude for addressing cultural diversity.

Professional Experience

Verizon Communications Jamaica, NY / Wantagh, NY May 1997 – June 2010

Customer Service Professional

Acting Quality Service Manager

Worked cooperatively with management and other members of the sales team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Addressed and handled all customer complaints, claims, inquiries and concerns regarding telephone service

Served as the telephone expert to customers on billing inquiries, products and services, benefits and savings

Completed all order sales forms and record data notations via company’s computer system software

Determine customer requirements and expectations in order to recommend specific products and solutions

Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Pronet Communications Lake Success, NY February 1994 – May 1997

Customer Service and Sales Professional

Accurately process customer transactions such as orders and quotes

Obtain and evaluate all relevant information to handle inquiries and complaints

Provided special offers and promotions to customers on company products and services

Volunteer Experience

Brooklyn AIDS Task Force [BATF] July 2011-Present

Assist in the implementation of BATF’s outreach plan that engages the MSM community at risk for HIV infection by promoting the MSM program – Brooklyn Men (K)onnect (BMK).

Enhancing the team approach by assisting the MSM program coordinator with outreach activities and the delivery of services including referrals for HIV testing and creation of educational materials such as flyers, pamphlets, postcards, etc.

Maintain organization of records, outreach data reports and program forms.

Participate in group sessions and outreach activities.

Education and Special Skills

Nassau Community College – Uniondale, NY 1985 - 1986

Special Skills: Windows XP including Microsoft Office hardware and software; ACD; variety of Internet applications and sales programs; ability to learn new technology and software Sales strategies, inventory control, loss prevention, time management, leadership, performance assessment, verbal and written communication, problem analysis, data collection.

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