Customer Service Data Entry

PEGGY J. WOLERY

**** *. ******* **.,#****, Melbourne,FL, 32940, 614-***-****, ********@*****.***

SUMMARY OF QUALIFICATIONS

• Dedicated, motivated accounting professional proficient in Sage/MAS90 A/R, A/P, and

G/L accounting data entry, Excel, Outlook and Microsoft Word plus DSS, Passport and

CheckVision banking software.

• Certified Notary Public in the state of Ohio

• Strong understanding of Business Internet Banking procedures.

• Experienced at cash and general ledger reconciliations.

• Created and established procedures for processing daily cash receipts and deposits.

• Developed Excel spreadsheets for commission calculations and reconciliation.

• Experienced DSS data entry and research.

PROFESSIONAL EXPERIENCE

Huntington National Bank, Columbus, Ohio 11/09 –

11/12

Process Specialist.3201/Incoming Returns

• Review and verify incoming return deposit data from the Federal Reserve Bank.

• Enter data regarding reasons for return deposit items.

• Collate and assemble return advices and images for mailing.

• Quality check return advices and attached check images for accuracy.

• Balance and do general ledger transfers of items to correct departments.

• Research phone requests regarding returned deposit items on DSS, Passport, and Check

Vision as needed.

• Research large dollar ($2,500.00 and higher) returned deposit items and contact the

account officers or branches of deposit to alert them to the returns and process them as

requested.

• Prepare and balance items to be re-deposited to data base reports.

• Create Excel reports of large dollar items and import into the next day’s data base.

Safelite Solutions, LLC., Columbus, Ohio 09/09 - 11/09

Customer Service Operator (part-time)

• Answered incoming customer or service center calls regarding auto glass coverage and

assisted in scheduling repairs as requested.

U.S. Census Bureau, Detroit Regional Census Center 04/09 – 05/09

Enumerator, Columbus Suburban area (temporary)

• Canvassed assigned neighborhoods on foot, verifying existing addresses.

• Passed out information regarding upcoming census and plot GPS locations for addresses.

Dimension Service Corp., Dublin, Ohio 02/86 – 12/08

Accounts Payable Clerical

• Matched invoices to purchase orders, verifying costs and quantities prior to data entry on

MAS 90 A/P

• Printed cash requirements reports for Controller’s review and authorization for payments

prior to printing checks.

• Printed checks, matched invoices, mailed payments, filed paid invoice copies and updated

cash requirements reports.

• Closed A/P accounting periods as scheduled and reconciled A/P to the general ledger.

• Produced and maintained reconciliations on 22 cash accounts and petty cash.

• Generated netted commission calculations for over 90 agent accounts monthly.

• Generated internet check searches and stop pay requests as needed.

Senior Cash Flow Accounting/Clerical

• Coordinated daily deposit preparations and data entry for 7-12 cash accounts.

• Responsible for initiation and submission of wire transfers and ACH transfers as

scheduled or needed.

• Established procedure for recording and tracking internet banking transactions on both

Excel and the general ledger on Sage/MAS 90.

• Assisted the Controller with general ledger reconciliations.

• Generated financial income reports, closed accounting period files electronically, and

maintained records files.

• Generated billings for negative commissions and established initial collection procedures

for past-due accounts.

• Coordinated follow-up collection procedures with an outside collection agency.

• Assisted A/P supervisor in collection of data for annual 1099 issuance.

• Assisted outside consultants in the implementation of Sage/MAS 90 accounting module

upgrades, evaluated and modified these to meet company needs and cross-trained other

office clerical on the accounting upgrades and accounting procedures.

Banc One Services Corp., Westerville, Ohio 11/93 – 7/03

Coding Machine Operator in Wholesale Lockbox (part-time)

• Compiled and prepared trays of deposits for image capture.

• Reviewed and corrected cash keying errors as needed to reconcile deposits prior to

encoding.

• Processed trays of deposits to encode MICR lines and endorse reverse sides of checks at

approximately 150,000 checks per shift.

EDUCATION

BA in International Studies, The Ohio State University, Columbus, Ohio

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