Misty K Phillips

*** ***** ****, ***********, ** 27596 Cell: 919-***-**** : aboit7@r.postjobfree.com

Summary

Accomplished professional with 15+ years experience driving customer relations, financial operations, and quality assurance initiatives. Direct staff training and development to meet operational goals. Desire to obtain an administrative position in animal care or veterinary environments.

Experience

Business Administration

Maintained and updated files accessed by internal associates to ensure accurate records.

Processed Assigned Risk applications for businesses not able to obtain worker compensation coverage in the voluntary market to facilitate underwriting initiatives.

Promoted to supervisor and led productivity and quality assurance efforts by managing workflow and daily operations as well as conducting annual evaluations.

Supervised Policy Data Department and managed 8 associates to reach organizational goals.

Performed testing on a new system allowing department to allow receipt of policy data electronically.

Maintained customer records, using automated systems.

Negotiated prices and terms of sales and service agreements.

Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.

Maintained accounts payable, receivable and payroll.

Maintained inventory.

Scheduled installations and service of equipment.

Customer Relations

Cultivated strong customer relations, resolving issues by identifying viable solutions.

Managed assignment of class codes to NC business operations, resolving disputes insured customers had with class codes as well as audits, sometimes requiring a court hearing which included attorneys and insured.

Based dispute decisions on current regulatory guidelines within NC laws and statutes to ensure a fair outcome.

Answered customers' questions about products, prices, availability, product uses, and credit terms.

Contacted new and existing customers to discuss their needs, and to explain how those needs could be met by specific products and services.

Identified customer needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Work History

Veterinary Receptionist-CSR/Office Manager

April 2012 to Current

VCA Apex Animal Hospital

Classification and Underwriting Analyst

November 1997 to January 2012

North Carolina Rate Bureau – Raleigh, NC

Office Manager

September 1994 to November 1997

Quality Business Machines – Raleigh, NC

Accounts Receivable Clerk

December 1993 to May 1994

Circle Computer – Raleigh, NC

Accountant

June 1992 to December 1993

Cal-Tone Paints – Raleigh, NC

Data Entry and Project Coordinator

April 1990 to November 1993

Martin Architectural – Raleigh, NC

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