Customer Service Quality Assurance

Malcolm Lamar McBrayer

*** ******** **** **, *, Colonial Heights, VA 23834

Cell: 804-***-**** • ***********@***.***

TECHNICAL AND LOGISTICS MANAGEMENT

A U.S. Army-trained leader, supply specialist, and laboratory technician with experience in laboratory testing techniques; supply, distribution, and warehouse operations; security; and workforce development and instruction. Passionate about precision, safety, environmental compliance, and process improvement.

EMPLOYMENT HISTORY

Part Time Service Agent

Enterprise Rental Car

Clean vehicle exterior by hand, brush and operating washing equipment, Polish, dry and clean vehicle windshields, window, lights, mats and exterior body, by hand. Vacuum, shampoo, and air freshener and clean vehicle interior. Determine need for and add gas, oil, antifreeze and windshield fluid. Perform basic maintenance checks under the hood, inside and outside the vehicle. Verify appropriate stickers are attached to vehicle, assist with local auto deliveries

Laboratory Analyst (TEMP)

Henrico County Water Reclamation Facility, Richmond, VA

Analyze Water, Wastewater samples ie, Oven Volatiles for Total suspended solids (TSS), and Total Solids, Volatile acid and Alkalinity testing. Calibated Inolab PH and Temp meter. Cleaned and wash Lab Glassware and maintained Lab bench sheets. Logged data using Laboratory Information Management System Software (LIMS).

Laboratory Technician

Hopewell Regional Wastewater Treatment Facility, Hopewell, VA,

Meticulously managed the technical processes used for water purification and wastewater disposal using knowledge of chemical technology and pollution abatement control. Ensured processes were environmentally safe and compliant with industry standards. Performed complex laboratory and environmental tests using electrical/electronic, chemical, and mechanical equipment and high-tech instrumentation. Specifically, collected wastewater samples to analyze them for pH, Dissolved Oxygen, Chlorine, Escherichia Coli (E. Coli), and fecal coliform bacteria, using both composite and grab sampling techniques. Collected collect monthly, quarterly, and semi-annual Volatile Organic Compound samples. Gathered data, documented test results, and prepared reports or other documentation related to analysis and test equipment. Logged data using Laboratory Information Management Systems software. Followed prescribed safety rules and regulations.

Attended an advanced Department of Environmental Quality workshop on Biochemical Oxygen Demand, Chemical Oxygen Demand, and Dissolved Oxygen testing.

Awarded for greatly enhancing water and workforce safety by suggesting the installation of a fence around the final effluent at the wastewater treatment facility.

Stock Clerk

Hopewell Regional Wastewater Treatment Facility, Hopewell, VA,

Managed the entire wastewater parts warehouse, maintained all office and communications equipment, mail room operations. Orchestrated all distribution and warehouse functions to include shipping and receiving. Prepared purchase orders, supplier contracts, and status reports. Assisted vendors with the utmost attention to customer service. Performed and/or managed inventory, purchasing and accounting services, and end of month reports; inputted data via a computer terminal. Resolved logistical problems and inventory, order, and documentation discrepancies in a timely manner. Cleaned warehouse and office area. Worked with the Computerized Maintenance Management System (CMMS).

Hopewell Virginia Employee of the month for December 2003.

Security Officer

Boar's Head Provisions Co, Inc., Petersburg, VA,

Operated surveillance systems, checked vehicles for safety, and inspected cargo trailers for seals and numbers in support of a fast-paced, high-volume packing plant. Patrolled assigned areas on foot, with a high degree of situational awareness and attention-to-detail, to ensure personnel, building, and equipment security. Examined doors, windows, and gates for potential security breaches. Trained in first response.

Graduated from the Unarmed Security Officer Training Course.

Résumé of Malcolm McBrayer, page 2 of 2

Platoon Sergeant / Petroleum Supply Specialist (Sergeant First Class)

U.S. Army, (Feburary 1979 – June 1999

As a Platoon Sergeant, served as a key advisor to senior leadership. Led and trained a platoon of 50 soldiers. Rightfully expected to bring experience to bear in quick, accurate decisions that were in the best interest of the mission and the soldier. Was always planning and executing in perpetual motion. Supervised production – balanced competing priorities, scheduled work, distributed manpower, and conducted quality assurance inspections. Managed projects from inception to completion. Directed the maintenance of equipment (ie) transportation weapons, communications and personal equipment. Utilized risk management skills in all levels of operations. Strengthened employee relations. Evaluated and counseled employees on their performance and personal and professional development.

As a Petroleum Supply Specialist, selected and submitted samples of Petroleum for laboratory testing. Supervised aircraft refueling and defueling operations. Spot-checked work and instructed subordinates on the proper work techniques and procedures. Took emergency precautions to prevent injuries and damage to assets in the event of spillage or fire. Well-versed in emergency response. Developed technical manuals and standard operating procedures. Consulted as the technical advisor for laboratory testing. Formally evaluated training operations as an approved logistical Training Evaluator.

Instrumental in the completion of the final draft of the Petroleum field manuals in 1995.

A certified U.S. Army Training and Doctrine Command Training Evaluator.

Graduate of the Instructor Development Course, Leadership Development Course, and

Training Developer Middle Manager's Course.

EDUCATION

Rogers High School

Toledo, Ohio

ADDITIONAL INFORMATION

Awarded the Meritorious Service Medal, U.S. Army

Proficient in Microsoft Office (including: Word, Excel, PowerPoint)

Youth Basketball Coach for Chesterfield County, Virginia

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