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Customer Service Sales

Location:
Denver, CO
Posted:
February 27, 2013

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Resume:

G ity Baniassad

***** **** ****** ****, **********, MD 20871, (H) 301-***-****, (C) 301-***-****, aboirf@r.postjobfree.com

Career Objective

To obtain a full time position, where I have the opportunity to utilize my customer service abilities

Career Summary

A gregarious person with experience in customer service, financial management, budgeting and accounting.

Special Skills

Licensed Financial Representative (FINRA & Insurance Licensed)

Computer/Office (internet, MS Word, PowerPoint, Excel, knowledge of C++, multiline phone systems, fax machine, email, banking

programs)

Management (supervisory experience, provide approvals and overrides for check cashing and other transactions, scheduling, TAS

approval)

Customer Service Enhancement (foster a friendly and efficient environment where customers enjoy high levels of service)

Bank Proprietary Software

Design templates for record keeping

Ability to work with limited supervision

Very organized with proactive attitude; able to multi-task effectively

Leadership

Experience:

• Consistently involved in leadership roles within my employment and outside activities

• Encourage all personnel to further their career through all available avenues

• Conducted monthly meetings for training in two geographical areas

• Encouraged professionalism in service to customers

• Daily prospecting as well as individualized training

• Passionate about helping others create and achieve personal sales and leadership goals

• Promote teamwork including consistency and reliability

Education

Strayer University 2008 – 2010 M.B.A Finance

Montgomery College, Germantown, MD 2003 – 2005 A.A. Information Systems

Alzahra University, Tehran, Iran 1988 – 1992 B.S. Economics

Professional Experience

M&T Bank – Various Cities, MD (09/06 – Present)

Branch Manager, Banking Officer- Bethesda, MD (06/12-Present)

Branch Manager, Banking Officer- Kensington, MD (08/11- 06/12)

Assistant Manager- Bethesda, MD (04/11-08/11)

Relationship Banker III – Bethesda, MD (09/10 – 04/11)

Personal Banker I – Various Cities, MD (12/08 – 09/10)

Teller Supervisor – Rockville, MD (11/07 – 12/08)

Senior Teller – Rockville, MD (08/07 – 11/07)

Teller – Various Cities, MD (09/06 – 08/07)

Process a variety of financial transactions, including, but not limited to: portfolio management, insurance, investments, build customer

relationships, leading branch in achieving growth and customer retention goals, account opening, loan/lending applications, safe deposit boxes,

overdraft determination, account maintenance, sales leadership, administrative/clerical tasks, M&T @ Work, M&T @ College, delegate assignments,

scheduling and time and attendance approval. Process Teller transactions as needed (withdrawals, deposits, payments), experience as single custodian

of ATM & Vault, currency, supply and shipment orders. Ensure adherence to all audit, operation and compliance procedures, compliant handling &

resolution and other duties as assigned.

Sales of Life Insurance products in a referral driven atmosphere

Sales of bank products (loans, time deposits, demand accounts, etc.) as well as non-bank products (annuities) in a “relationship banking” atmosphere

Assertive telephone and individual insurance sales. Received high sales recognition awards

Montgomery College – Germantown, MD (09/04 – 6/07) Math Tutor

Accountant

Tabarestan Oxygen Company – Mazandaran, Iran (02/97 – 03/99)

Melli Bank – Tehran, Iran (05/94 – 06/96) Office Assistant

Additional Achievements:

Recipient of Herb Block Scholarship 2005-2007

Recipient of numerous awards, including: ROC SuperStarz Award 1st Quarter in 2007, Top Performer Award in 2007 and Certificate of

Recognition for Top Sales Performer in 2010.

Completed the Sales Development Program in 2008 and obtained licenses: Life & Health, FINRA (Series 6 & 63).

Served as a “Branch Buddy” to assist former Provident Bank employees, during the acquisition

References Available Upon Request



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