Customer Service Human Resources
Resume:
Barbara Jean Isaacs
Rutledge, TN 37861
******************@*****.***
Home 865-***-****
Cell Phone 865-***-****
Career Summary
I am a professional candidate with a business background in diverse
industries including manufacturing, retail, banking, customer service and
owner of a home business. Experienced with Human Resource management,
office management, basic finance and accounting, AP/AR, payroll, and
telemarketing. I have excellent leadership and organizational skills.
Work History
TeleTech at Home, Englewood, CO, November 12, 2012 - January 7, 2013
Post Purchase Support Agent, Salary - $17,680
* Provided customer service for clients of TeleTech from my home office in
a Temporary-Seasonal position.
Cenveo/Nashua, Inc. Jefferson City, TN February 25, 2002 - January 3, 2012
HR Manager (7/2008 - 1/2012) Salary-$61,000
HR Specialist (11/2003 - 7/2008) Salary - $47,000
Admin Assist/HR Clerk (Label Division 5/2003-11/2003) Salary-$24,960
HR Clerk (Paper Division 2/2002-4/2003) Salary-$18,720
Was responsible for providing a variety of professional level Human
Resources services for the following locations: Tennessee (Labels, Paper
Converting, SP&C, CIS & Wide Format - 279 employees), Park Ridge, IL
(Customer Service - 16 employees, Outside Sales and Marketing - 22
employees) and assisted Cenveo's HR Managers with the Los Angeles CA
facility and the Omaha, NE business units. Worked independently with
minimal direction. Worked in synergy with the Cenveo Corporate Human
Resources Management to ensure policies, practices and procedures were
implemented consistently at the above Nashua locations with Cenveo's
policies, practice and procedures.
* Provided assistance to local and corporate payroll departments to ensure
that all employees in my responsibility area were paid accurately and in
a timely manner utilizing the ADP/Ceridian and Kronos systems.
* Provided periodic reports of earnings, taxes and deductions to management
as requested, utilizing the ADP/Ceridian and Kronos sytems. Conducted
audits and data reconciliation projects as requested.
* Completed all employment verifications based on company policy utilizing
the ADP/Ceridian and Kronos sytems.
* Responded to Unemployment requests, Worker's Compensation settlement
requests and assisted the local and corporate payroll departments with
processing earnings withholdings and garnishments.
* Responded to employee's inquiries into the accuracy of their payroll
payments and deductions.
* Set up and maintained staff personnel files in line with company policies
and government regulations. Entered all HR changes maintaining the HR
and Timekeeping databases for all above divisions.
* Provided guidance and direction to managers and supervisors in the
interpretation and administration of personnel policies and procedures,
assuring consistency and fairness in all employee relation issues.
Barbara Isaacs Page 2
Home 865/828-8162
Cell 865/607-2827
* Ensured all above divisions are working within the guidelines of
compensation and performance appraisal policies. Provided direction and
guidance on performance appraisals, merit increases, promotions,
demotions, etc.
* Created, revised and updated job descriptions as positions and staff were
added or deleted.
* Administered and maintained information on FMLA absences and coordinated
STD/LTD/WC benefits with absences and ensure compliance.
* Assured timely response to worker's compensation and unemployment
insurance claims.
* Assisted the Corporate Safety Manager to ensure all regulated and company
safety policies and procedures were in compliance.
* Assured employee awareness of available programs by establishing
communication channels and remained open to employee inquiries between
corporate office and divisions by serving in a liaison capacity in
benefits and human resource matters.
* Assisted the Corporate Human Resources in personnel-related projects.
* Coordinated workflow, training, benefits, employee services, employee
relations and health promotion activities through the Human Resources
Department.
* Assisted in coordinating Company events at the Tennessee facilities.
* Was responsible for all areas of Human Resources for above locations
including assisting Operation Managers with labor relations,
documentation, hiring, and terminations and required reporting to remain
compliant with Federal and State agencies.
* Conducted Applicant Screening, Interviewing, Hiring and New Hire
Orientation, which included
Safety Training, Company Policy Training and Benefits Education.
Accuforce Temporary Job Service, Morristown, TN Aug 6, 2001 - Feb 24, 2002
Temp to Hire Clerical assigned to Nashua Corporation Salary-
$16,640.00
BJI Family Child Care, Clearwater, FL June 29,1989 - Feb 28, 2001
Principal Owner/Operator Salary-$27,000.00
* Operated and managed all aspects of a profitable business including
AP/AR, payroll, quarterly taxes, and compliance with state, federal, and
county entities.
Fortune Savings Bank, Clearwater, FL Aug 1, 1986 - June 28, 1989
Supervisor Assistant, Pay-off Clerk, and Escrow Clerk Salary-$10,920.00
* Served as supervisory assistant responsible for all aspects of bankruptcy
and foreclosure procedures.
* Made all insurance premium payments from mortgage loan escrow accounts
and executed all transactions required to record a mortgage loan payoff.
Spring Fresh Carpet Cleaning Company, Louisville, KY Jan 2, 1986 - May 26,
1986
Office Manager Salary-$10,400.00
* Successfully managed all aspects of running a small business office
including
Payroll, quarterly taxes, bank deposits, telemarketing, and scheduling
jobs.
Barbara Isaacs Page 3
Home 865/828-8162
Cell 865/607-2827
Education:
Sophomore, Business Administration, 2002-2003
Carson Newman College, Jefferson City, TN
Associates Degree, Secretarial Administration, 1983-1986
Jefferson Community College, Louisville KY
Certifications:
PHR 2008-2011
Computer Skills: Proficient in MS Word / Excel and PowerPoint / Ceridian
HRIS and ADP HRIS, KRONOS Timekeeping system
Contact this candidate