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Customer Service Human Resources

Location:
Rutledge, TN, 37861
Salary:
$35,000
Posted:
February 27, 2013

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Resume:

Barbara Jean Isaacs

**** ******* ****

Rutledge, TN 37861

aboiog@r.postjobfree.com

Home 865-***-****

Cell Phone 865-***-****

Career Summary

I am a professional candidate with a business background in diverse

industries including manufacturing, retail, banking, customer service and

owner of a home business. Experienced with Human Resource management,

office management, basic finance and accounting, AP/AR, payroll, and

telemarketing. I have excellent leadership and organizational skills.

Work History

TeleTech at Home, Englewood, CO, November 12, 2012 - January 7, 2013

Post Purchase Support Agent, Salary - $17,680

* Provided customer service for clients of TeleTech from my home office in

a Temporary-Seasonal position.

Cenveo/Nashua, Inc. Jefferson City, TN February 25, 2002 - January 3, 2012

HR Manager (7/2008 - 1/2012) Salary-$61,000

HR Specialist (11/2003 - 7/2008) Salary - $47,000

Admin Assist/HR Clerk (Label Division 5/2003-11/2003) Salary-$24,960

HR Clerk (Paper Division 2/2002-4/2003) Salary-$18,720

Was responsible for providing a variety of professional level Human

Resources services for the following locations: Tennessee (Labels, Paper

Converting, SP&C, CIS & Wide Format - 279 employees), Park Ridge, IL

(Customer Service - 16 employees, Outside Sales and Marketing - 22

employees) and assisted Cenveo's HR Managers with the Los Angeles CA

facility and the Omaha, NE business units. Worked independently with

minimal direction. Worked in synergy with the Cenveo Corporate Human

Resources Management to ensure policies, practices and procedures were

implemented consistently at the above Nashua locations with Cenveo's

policies, practice and procedures.

* Provided assistance to local and corporate payroll departments to ensure

that all employees in my responsibility area were paid accurately and in

a timely manner utilizing the ADP/Ceridian and Kronos systems.

* Provided periodic reports of earnings, taxes and deductions to management

as requested, utilizing the ADP/Ceridian and Kronos sytems. Conducted

audits and data reconciliation projects as requested.

* Completed all employment verifications based on company policy utilizing

the ADP/Ceridian and Kronos sytems.

* Responded to Unemployment requests, Worker's Compensation settlement

requests and assisted the local and corporate payroll departments with

processing earnings withholdings and garnishments.

* Responded to employee's inquiries into the accuracy of their payroll

payments and deductions.

* Set up and maintained staff personnel files in line with company policies

and government regulations. Entered all HR changes maintaining the HR

and Timekeeping databases for all above divisions.

* Provided guidance and direction to managers and supervisors in the

interpretation and administration of personnel policies and procedures,

assuring consistency and fairness in all employee relation issues.

Barbara Isaacs Page 2

Home 865/828-8162

Cell 865/607-2827

* Ensured all above divisions are working within the guidelines of

compensation and performance appraisal policies. Provided direction and

guidance on performance appraisals, merit increases, promotions,

demotions, etc.

* Created, revised and updated job descriptions as positions and staff were

added or deleted.

* Administered and maintained information on FMLA absences and coordinated

STD/LTD/WC benefits with absences and ensure compliance.

* Assured timely response to worker's compensation and unemployment

insurance claims.

* Assisted the Corporate Safety Manager to ensure all regulated and company

safety policies and procedures were in compliance.

* Assured employee awareness of available programs by establishing

communication channels and remained open to employee inquiries between

corporate office and divisions by serving in a liaison capacity in

benefits and human resource matters.

* Assisted the Corporate Human Resources in personnel-related projects.

* Coordinated workflow, training, benefits, employee services, employee

relations and health promotion activities through the Human Resources

Department.

* Assisted in coordinating Company events at the Tennessee facilities.

* Was responsible for all areas of Human Resources for above locations

including assisting Operation Managers with labor relations,

documentation, hiring, and terminations and required reporting to remain

compliant with Federal and State agencies.

* Conducted Applicant Screening, Interviewing, Hiring and New Hire

Orientation, which included

Safety Training, Company Policy Training and Benefits Education.

Accuforce Temporary Job Service, Morristown, TN Aug 6, 2001 - Feb 24, 2002

Temp to Hire Clerical assigned to Nashua Corporation Salary-

$16,640.00

BJI Family Child Care, Clearwater, FL June 29,1989 - Feb 28, 2001

Principal Owner/Operator Salary-$27,000.00

* Operated and managed all aspects of a profitable business including

AP/AR, payroll, quarterly taxes, and compliance with state, federal, and

county entities.

Fortune Savings Bank, Clearwater, FL Aug 1, 1986 - June 28, 1989

Supervisor Assistant, Pay-off Clerk, and Escrow Clerk Salary-$10,920.00

* Served as supervisory assistant responsible for all aspects of bankruptcy

and foreclosure procedures.

* Made all insurance premium payments from mortgage loan escrow accounts

and executed all transactions required to record a mortgage loan payoff.

Spring Fresh Carpet Cleaning Company, Louisville, KY Jan 2, 1986 - May 26,

1986

Office Manager Salary-$10,400.00

* Successfully managed all aspects of running a small business office

including

Payroll, quarterly taxes, bank deposits, telemarketing, and scheduling

jobs.

Barbara Isaacs Page 3

Home 865/828-8162

Cell 865/607-2827

Education:

Sophomore, Business Administration, 2002-2003

Carson Newman College, Jefferson City, TN

Associates Degree, Secretarial Administration, 1983-1986

Jefferson Community College, Louisville KY

Certifications:

PHR 2008-2011

Computer Skills: Proficient in MS Word / Excel and PowerPoint / Ceridian

HRIS and ADP HRIS, KRONOS Timekeeping system



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