Human Resources Specialist

James Liburd, MBA

********@*****.***

Human Resources Management

• Responsible for developing employment, benefit and personal policies for Information Systems

consulting company.

• Trained customer service, sales, and office support staff.

• Developed employee job descriptions and performance standards including performance

appraisals, compensation and employee training.

• Responsible for employee relations and grievance resolution.

• Conducted new employee orientation and training.

• Planned and directed activities designed to maintain high levels of employee morale.

• Provided training in organizational development including employee empowerment and team

building.

• Bachelor of Science in Technical Management in Human Resources Management.

Administrative Management

• Responsible for managing customer service, sales, and clerical staff.

• Prepared budget forecasts for all company operations.

• Developed workflow processes that reduced operating expenses.

• Responsible for managing customer relations including investigating customer complaints and

developing procedures to guarantee high levels of customer satisfaction.

• Master of Business Administration

Education

Keller Graduate School of Management, Ft. Lauderdale, FL

Master of Business Administration 2/2012

Master of Human Resource Management Attending

DeVry University, Ft. Lauderdale, FL 10/2010

Bachelor of Science in Technical Management of Human Resources Management

Employment History

State Farm Auto Insurance

Claims Representative

August 2012 to present

TWC Services

Service Coordinator

February 2008 to October 2008

Ferguson Fire & Fabrication

Trainer Coordinator

September 2006 to December 2007

Ferguson Enterprises, Inc.

Sales Manager

August 2005 to September 2006

United States Marine Corps

Supply Administration and Operations Clerk

July 1998 to July 2005

Contact this candidate