Customer Service High School

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Nelson A Sierra Sosa

aboiku@r.postjobfree.com

Objective To obtain a customer service position at a top-notch company and utilize the

skills I have obtained through previous work experience.

Employment December 2008 – Present Duke University Private Diagnostic Clinic

Durham, NC

Customer Service / Phone Representative

• Answer inbound calls

• Make outbound Calls for Appointment Reminders

• Perform data entry services for the company in regards to

punching in customer information, call logs and successful services

•Educated customers concerning benefits of services

• Processed consumer transactions by means of a real-time computer

• Ensured that every customer has a positive experience

August 2011- December 2011 Dev Factory Durham, NC

Customer Service/ Customer Orders Associates

• Processed Orders

• Assist Customers with Positive attitude

• Review and accurately record contract(s) as appropriate

Achievements:

• Built Excel proficiency

• Built an Excellent Customer relationship experience

Education • 2005-2009 Charles E. Jordan High School Durham, NC

High School Graduate (Diplomat) GPA: 3.0

• 2009-2011 Durham Technical Community College Durham, NC

Associates in Science and Liberal Arts) GPA: 3.1

Undergraduate Coursework: Operating Systems, Database, English,

Calculus and Statistics and Foreign Languages

• 2012-Present Duke University

Bachelors in Radiology

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Achievements •2008-2009 The National Society of High School Scholars

•2010 Amigos Unidos (Spanish Club)

•2011 Student Senate

• 2012 Social Media Group

Special Skill • Bilingual ( Spanish)

• Able to work weekends and Holidays

and Capabilities • Demonstrated ability to meet or exceed monthly sales targets

• Able to stand and walk around for extended periods of time

• MS Word, Excel and Access and MAC OS System

• Data Entry/Records Management

• Call Center Service Operations

• Multiline Phone Us

• Highly skilled in verifying pricing and products

• Three + years’ experience working as a call center representative

• Proven ability to make over 100 outbound phone calls for every day to

existing customers

•Hands-on experience in making outbound calls for sales and receiving

inbound call for customer support

• Expert in using the company’s database software for data entry purposes

• Demonstrated ability to log all notes and follow up information accurately

Contact this candidate