Customer Service Administrative Assistant

OKSANA LANIS

**** * ****** *** ********* ***, Los Angeles, California 90046 • 323-***-**** • aboikp@r.postjobfree.com

Top-Notch Administrative Professional

Diligent, detail-oriented administrative assistant with more than 10 years of experience in customer service and adminis-

trative support, with a solid background in banking and event planning fields. Excel at multi-tasking in fast-paced

environment, completing projects within time and budget constraints. Superior telephone, customer service and com-

puter skills with proficiency in MS Word, Excel, Outlook, PowerPoint, InDesign, Illustrator, Photoshop, Blogger, Facebook

and Internet research. Comfortable and poise while interacting with all levels of the organization and public. Capabili-

ties include:

• Problem solving

• Customer service and relations • Office equipment operations (Mac and PC)

• Social media integration

• Word processing and typing • Telephone reception

• Presentation preparation

• Computer operations • General accounting

• Travel arrangements

• Filing and data archiving • Staff recruitment, hiring, training and retention

Experience Highlights

Gianna and Co., Burbank, CA January of 2009 through now

Executive Administrative Assistant: Perform administrative and secretarial support functions for President/CEO of an event planning

company. Coordinate and manage multiple priorities and projects by overseeing the planning and execution of logistics associated

with corporate events, social events, private parties and conferences. Manage facility selection, contract negotiations, food/beverage

selections and arrangements, audio/visual service and transportation. Manage client relations and provide exemplary service to all

customers. Provide tactical support, coordination and process of logistics for site visits/events in Malibu, Beverly Hills, Downtown Los

Angeles areas, including travel and ground transportation arrangements, plus hotel accommodations. Fill in as “concierge for the day”

between property owner and the event planner, insuring one point of contact for everybody involved. Follow through with the strict

timelines on the day of the events. Insure all of the vendors involved in an event understand their roles, making people’s safety a

priority at all times. Assist with general accounting functions by investigating and resolving problems associated with running a ten

employee business. Third party vendor negotiations with hotels, equipment suppliers, entertainment and catering. Train and supervise

part-time staff and interns. Design company monthly newsletter and weekly blog.

City National Bank, Century City, CA May 2003 through July 2009

As an integral part of the administrative support to a vice president, upheld successfully a portfolio of 1200

Private Banking Officer:

accounts, comprised of new and existing client relationships of high net-worth individuals/families and their related businesses. Effec-

tively managed risk associated with operational aspect of client servicing and transaction processing. As a liaison with other internal

departments, provided clients with accurate, timely and extensive information to ensure quality service and client retention, which

resulted in 60% growth of portfolio. Proactively marketed and cross-sold all bank services. Was promoted from a senior teller to a

private banking officer within six months of being on the job.

US Bank, Westwood, CA July 2000 though May 2003

Worked diligently with branch manager to oversee compliance and audit requirements are held to the highest of

Vault Teller:

standards. Participated and provided leadership in colleague management, coaching, and development, which led to efficient flow of

operations within the teller line. Demonstrated great working knowledge of policies and procedures to help maintain operational

integrity of the branch. Consistently met and exceeded established sales and referral goals. Quickly and efficiently processed customer

transactions within established guidelines and time frames. By adhering to bank policies and procedures, protected clients and avoided

losses to the bank. Took on the initiative to learn the ATM processing, safe deposit operations, and exchange of foreign currency.

Education

2000 - 2003 CSU, Northridge CA BA degree in Graphic Design,

1997 - 2000 Santa Monica College CA AA in Computer Science (was twice on the dean’s list)

Community involvement

Actively volunteer for Los Angeles Gay Center, GLAAD Awards and The Leukemia and Lymphoma Society (Light the Night Walk).

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