Sales Customer Service

CHRISTEN L. BROWN

**** ***** ***, ******, ** ****0

Email: aboiij@r.postjobfree.com Mobile: 540-***-****

Experience:

Neiman Marcus, Mclean, VA September 2012-Present

Assistant Stylist, Fine Apparel

• Received Five Star Customer Service Award, “Mr. Stanley’s Tradition of Excellence,” after three months

in position.

• Assist the head of Personal Shopping department during all client appointments; pull merchandise,

schedule consultations, process web/catalogue orders and fulfill special orders.

• Communicate with stores nation wide to transfer merchandise per client requests, utilize inter-store

transfer program, input and monitor all orders.

• Assist Department Manager and Coordinator with stocking and receiving functions by maintaining

stockroom and selling floor standards and inputting Seasonal markdowns and sales promotions.

• Attend daily merchandise clinics and meetings for overview of upcoming couture collections and new

launches to ensure product knowledge across all store departments.

• Build clientele by maintaining positive and friendly relationships with customers; keep each client file

updated with current contact and sizing data, maintain/track yearly purchases, statements and rewards.

Sassanova, Bethesda, MD September 2009-2012

Manager/Buyer

• Managed in-store & internet sales activities by assisting and providing customers with detailed product

knowledge, details of current merchandise, proper sizing, sales trends, and styling tips.

• Liaised with vendors to ensure timely inventory deliveries and returns; Monitored all incoming/outgoing

shipments; and kept detailed daily inventory reports.

• Entered and monitored merchandise purchase orders for preseason/current merchandise for all franchise

locations.

• Reviewed daily, monthly, and yearly sales results determine proper inventory levels, and adjust volumes

accordingly. Surpassed yearly sales goal, increased 2012 sales by 190%

• Attended annual NY Market week for pre-season buying; schedule buying appointments, select all store

merchandise, and manage orders and budget.

• Processed all customer returns, requisitions, and damaged products. Processed web sales and orders.

• Conceptualized store display themes and regularly merchandised store & window displays per incoming

inventory.

• Recruited and trained new employees, create monthly employee schedule.

• Utilized company social media (website, blog, Facebook page) and seasonal Merchandise Look Book to

drive sales.

• Coordinated trunk shows, promotional activities, and in-store events.

The Berkley Gallery, Warrenton, VA May 2007- August-2008

Sales Assistant/Intern

• Assisted in the management of a still life and portrait studio; scheduled portrait sittings and artwork drop

off appointments.

• Designed and installed window and gallery displays.

• Developed New England Harbors show featuring five artists, wrote, and published promotional material

for event.

Education:

The University of Mississippi, Oxford, MS

Bachelor of the Arts, June 2009

Major: Art History, Minor: Anthropology

American University, Washington, DC

Italian Language Studies, 2009-2011

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