Customer Service Sales

Joshua Daniels

***** ****** *****

Cincinnati, Ohio 45218

513-***-**** home, 513-***-**** cell

************@*****.***

OBJECTIVE

To obtain a position in a professional environment where my excellent customer service skills and technical knowledge can be utilized

SKILLS

• Demonstrate strong customer service skills

• Ability to work under pressure and manage several concurrent tasks

• Ability to type 40+ words per minute

• Strong production and ability to excel in fast paced work environments

• Display effective leadership skills and the attributes of a self-starter

• Capable of working effectively alone or in collaboration with colleagues

• Experienced with Microsoft Word, PowerPoint, and Excel

• Knowledge of Windows 2000, Windows NT, Windows XP, Vista, Windows 7, Windows Server 2000, Windows Server 2003,

Windows Server 2008

• Coursework in: Desktop Operating Systems; Networking Tools/Techniques; Advanced PC Repair; Servers, Routers & Switches;

Security+; Network Countermeasures/Defense; Microsoft Windows Server; Microsoft Windows Infrastructure; Office

Applications; Customer Service/Helpdesk Operation; Ethical Hacking/Network Defense

EDUCATION

Lincoln College of Technology Cincinnati, Ohio

Associate Degree: Computer Networking & Security March, 2012

Perfect Attendance and President’s List Awards Recipient

WORK EXPERIENCE

Cornerstone West Chester, Ohio

Various Roles July 2011-January 2012

• Accurately picked orders from stock according to the provided order forms

• Packaged items in boxes and plastic wrap to prepare for shipping

• Transported orders using electric pallet jack

• Cleaned and organized warehouse to ensure safe and productive work environment

Cracker Barrel Cincinnati, Ohio

Guest Services October 2010-July 2011

• Greeted customers as they arrived and assisted with product purchasing to met their needs as thoroughly as possible

• Handled opening/closing of the store including staging the sales floor displays

• Maintained a clean and neat store for shoppers to promote maximum profitability

• Replenished and stocked racks to maintain proper inventory

Staffmark Cincinnati, Ohio

Picker/Packer, Assembly Line, Fork Lift Operator, Shipping and Receiving June 2007-November 2009

• Operated and calibrated machinery efficiently to meet production goals set by upper management

• Picked various products and organized orders in preparation for shipment

• Packaged facility merchandise to be safely sent to customers across the US

• Adhered to all safety procedures of all facilities

• Performed inspections on merchandise such as accurately taking measurements of products to ensure quality

• Assisted in overseeing shipping and receiving procedures to ensure the proper movement of merchandise

Sam’s Club Cincinnati, Ohio

Cart Attendant October 2006-March 2007

• Ensured all store carts were in their proper locations

• Responsible for retrieving all carts from parking lot while not damaging customer vehicles

• Assisted customers with loading heavy or large merchandise into their vehicles

• Cleaned parking lots for customer safety

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