Customer Service Manager

DEAN SIMPSON

***** ********* ****, ******** *******, Co 80908 (C) 214-***-**** **********@***.***

QUALIFICATION PROFILE

Seasoned in all aspects of transportation with 30 years’ of experience in Operation Management with a strong background in

performance management, productivity, and service delivery goals. Thriving in fast-paced, deadline driven environments with

high volume telephone and computer traffic. Creative problem solver and exceling in client and development relationship

building.

Core Competencies include:

Performance Management Client Relations Customer Service Excellence

Problem Solving Maximizing Productivity Team Player

PROFESSIONAL BACKGROUND

OSAGE SPECIALIZED TRANSPORT- July 2007-September 2012 Aurora,

CO

Operations Manager, daily operations for a multiple truck agent operation, high volume telephone traffic with drivers and

customers, input of all orders to be dispatched into multiple computer systems (Greatwide, Greentree, Buchanan Hauling and

Rigging) and setup for billing, monitored all loads from dispatch to billing. Computer input training.

Accomplishments:

Instituted new policy procedures for order taking and computer input. Improved and created Customer Service procedures,

relations, and monitoring of all orders. Brought new customer onboard in 3 years increased their revenue from $150,000.00

to exceed $7,500,000.00.

Gulf Coast Transport –November 2005-November 2006 Sunnyvale, TX

Driver Manager Supervisor - supervised 6 Driver Mangers in addition to managing a fleet of 50 – 75 drivers/trucks.

Accomplishments:

Decreased driver turn over and also increased productivity with on-time deliveries.

James Helwig & Son Inc/Trans Am –February 1999 November 2005

Rockwall, TX

Driver Manager Supervisor managed 5 driver managers in addition to managing a fleet of 50 drivers/trucks. Monitored all

satellite messages to insure that all questions or problems were taken care of and resolved in a timely matter. Updated all EDI

transactions.

Assisted General Manager with supervision of daily operations of terminal.

Accomplishments:

Improved satellite message response time.

Decreased driver turn-over.

Increased productivity with on-time deliveries.

Stevens Transport February 1995 February 1999

Dallas,

TX

Driver Manager, managed fleet of 50 trainee team drivers, dispatched and routing of trips, also assisted with trainee orientation,

and managed a fleet of 75 – 100 trainers.

McAlister Trucking Company March 1977 November 1994

Wichita Falls,

TX

Local driver, oilfield deliveries within a 350 mile radius.

Yard Manager, 50 acre pipe storage yard and inventory control. Supervised loading trucks.

Dispatcher, dispatched drivers and customer service.

Terminal Manager, daily operation of the Wichita Falls, TX Terminal, Managed 50 acre pipe storage yard, supervised 6

dispatchers for local and 48 state movements (200 trucks), ordered and managed all Over-Size and Fuel Permits, routing of

truck movements. Setup invoices for billing, approved all transportation payables, payroll inquires, and approved all

employment applications.

Accomplishments:

Developed and managed company fuel and bonus program.

Assisted in the design of in-house dispatch procedures and computer system.

Customer service relations and development.

Work and Personnel accomplishments in 17 years of employment. Starting as Local Driver and ending as Terminal Manager,

becoming and advancing to #5 on the corporate ladder.

Education

Central High School - Aurora, Co

Operations Control Coarse on the Innovative Transportation System (AS400)

Skills

AS400, McLeod, Dispatch Solutions, Greentree (T.I.L.T.) and Greatwide (Great Edge) computer systems.

Multiple years of all types of transportation experience.

Microsoft Office

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