Manager Customer Service
Resume:
Jeffrey L. Keylon
***** ************ **** . **** *****, TN 37373
February 28, 2013
To Whom It May Concern:
If you are seeking a self-motivated and detail-oriented individual with
the ability to streamline operations, motivate teammates and achieve
beneficial cost savings in a multi-functional business environment, my
enclosed resume should be of interest to you.
I have outstanding team-building and leaderships strengths. I possess
a high level of energy, a very positive attitude, learn quickly, adapt
well to new environments and enjoy challenges.
I am currently seeking a new professional challenge where I can make a
positive contribution to future goals and success. I look forward to a
personal meeting at which time we can discuss your needs and my
qualifications. Please don't hesitate to call me at the above number
to set up a meeting. Thank you in advance for your time and
consideration.
Sincerely,
Jeff Keylon
Jeff Keylon
Enclosure
Jeffrey L. Keylon
16007 Coulterville Road . Sale Creek, TN 37321
PROFILE
Management professional with 28 total years of experience, 26 years at
La-Z-Boy Chair Manufacturing Company and over 2 years at Lowe's. This
includes 11 years in management, human resources, administrative
services and production development. Background includes the
establishment of procedures to increase employee moral, improve
productivity, reduce costs, and enhance management skills. Decisive and
direct, yet flexible in responding to the constantly changing demands
of the staff members, customers and operations throughout the company.
Key strengths include the following:
. Leadership & Team Building
. Recruitment & Training
. Efficiency Improvement
. Persuasive Communications
. Strategic Planning/Implementation
. Organizational Development
. Policies & Procedures
. Building Relationships
PROFESSIONAL EXPERIENCE
La-Z-Boy Chair Manufacturing Company August 2011 - January
2013 Evening Shift Assembly/Supply Manager Dayton,
TN
. Defined and streamlined employee evaluations, assist in HR functions,
including recruiting, and yearly sexual harassment awareness courses.
. Leading and building high-performance teams that strive to increase
overall company standards and productivity.
. Established productivity procedures which streamlined operations and
increased efficiency.
. Schedule employee shifts and weekly hours according to pre-set
corporate guidelines
. Monitor payroll expense and reduce or increase staffing hours according
to overall sales
. Set daily, weekly and monthly production targets
. Managed all coaches, production workers and all staff members on the
evening shift production
. Directly performed and conducted yearly evaluations of the evening shift
management team
. Responsible for developing and implementing cost savings processes
Jeffrey L. Keylon Page 2
Lowes - Dayton, TN November 2007 -
April 2010
Administrative Manager Dayton / Athens
. Responsible for managing weekly, monthly, and quarterly reports submitted
for district and corporate review
. Review, approve or deny submitted applications for potential new hire
candidates
. Administer and submit oral drug screening process for new hire candidates
. Responsible for receiving and monitoring inventory of all products
. Maintain policies and procedures for excellent customer service
. On a daily basis, count and ensure cash fund account is accurate
. Organize and direct daily employee meeting
. Perform daily safety review of the entire store, inside and out
. Answer customer questions concerning product, approve possible returns
due to manufacturer defects and direct employees towards overall customer
satisfaction concerns
. Monitor and control all product which requires follow-up between the
vendor and the customer
. Control purchasing expense account for store supplies
. Schedule all service calls for overall preventative maintenance of the
building
La-Z-Boy Chair Manufacturing Company July 1984 - November 2007
Department Supervisor Dayton, TN
. Instrumental in establishing La-Z-Boy's first cell based working
environment for improved production. Also, managed several traditional
departments and production lines.
. Consistently surpass set production goals and decrease sales costs by
implementing established policies and procedures.
. Identified and resolved issues in production that cause unnecessary
disruptions to work flow.
. Supervise and trained production employees as well as fellow supervisors.
. Developed respectful relationships with individuals' at all professional
levels through daily communications, hands on experience, daily meetings,
and e-mail to obtain a positive working environment.
. Oversee the set up of several additional department cells, for overall
improved product to the customer.
TECHNICAL SKILLS
Microsoft Outlook . Word . Excel . Genesis
PROFESSIONAL DEVELOPMENT
Participated in many courses and workshops to ensure skills were up-to-
date and professional education was ongoing. Courses included:
. ISO 9000 Quality System Course
. Toyota Kata training
. Moving from Conflict to Collaboration
. Workplace Organization Training
. Managing Your Priorities
. Giving & Receiving Constructive Feedback
. Supervisor Safety Training Courses
. Principles for a Collaborative Workplace
. Workplace Violence
. Identifying Priorities and Setting Verifiable Goals
. Certified Quality Associate Program for Supervisor
. Effective Coaching - What, When, Where, Why & How
. The Successful Supervisor
. Coaching: Bringing Out the Best in Others
. Moving the Organization Forward
. Clarifying Customer Expectations
. Personal Strategies for Navigating Change
. Quality: Through the Eyes of the Customer
. Navigation Change
. Accountability Quality Corrective Action
. Protecting Employees' Freedom of Choice
COMMUNITY CONTRIBUTIONS
2009 - 2010 Rhea Family YMCA Board Member
2008 - 2010 Strong Kids Spokesperson (Chairman)
2005 - 2011 Volunteer at the Rhea Family YMCA
. Healthy Kids Day
. Strawberry Chase
. Race for the YMCA
1998 - 2011 Personal trainer and fitness motivator
. Clients ranging in all ages
. Testimonials available if needed
REFERENCES
Steve James La-Z-Boy Chair Company 423-***-**** (home)
Supervisor 423-***-**** (cell)
Steve Miller La-Z-Boy Chair Company 423-***-**** (work)
Assembly Manager 423-***-**** (work)
Agnew Jewell City of Dayton - Retired 423-***-**** (home)
Water Department Manager 423-***-**** (cell)
Contact this candidate