Sales Manager

Tanya Haase *****.*****@*****.***

*** ***** ****** **** ● Cottage Grove, WI 53527 ● 608-***-****

Professional Profile

Sales professional with over 18 years of experience in sales and account management for both consumables and program services industries. History of working with all levels of management, clients, and vendors of Fortune 500 companies. Expertise includes profitability maximization, budgeting, relationship building, organization, and earning customer loyalty. Detail oriented self-starter with the ability to work as a team of one, collaborate with a group, while always striving towards continuous improvement.

Professional Experience

Staples, Madison, WI 4/1998-9/2011

World’s largest office solutions company with $25 billion in annual sales. Acquired Corporate Express in July 2008.

Strategic Account Manager - Reporting to Area Vice President (1/2003-9/2011)

Managed six major Fortune 500 customers headquartered in Wisconsin that spent over $12M in office products sales. Collaborated with VP’s and Directors of Purchasing and Facilities departments to set and monitor goals. Led, developed, and motivated a team of 25+ Account Managers assigned in all 50 states, and also globally to service shared accounts.

• Successfully renewed book of business to new 3-5 year contracts within last 12 months by using win-win strategy to benefit clients’ internal goals as well as Staples.

• Led a $2M roll-out for a new account with 2200+ locations within their required 30 day go-live-date. Mapped out timelines and communicated expectations to internal and external teams consisting of AP, AR, Marketing, EDI, Diversity, and Customer Service.

• Sold deeper into accounts by problem solving, and developing relationships from key managers within accounts. Lines of business sold included furniture, facility supplies, promotional marketing, print programs, and technology solutions.

• Participated in Six Sigma project providing sales expertise that assisted in a more efficient process for daily customer product changes resulting in a new fulfillment process which redirected the involvement of VP’s and Account Managers by 90%.

Strategic Account Executive (11/2000-12/2002)

Promoted to position based upon having highest book of business and ability to work with C-level contacts.

• Single point of contact for customers when presenting a deeper-dive to internal groups such as global and e-platforms, including new sales in additional lines of business. Maintained lead role for all new projects, with the ability to concurrently run multiple projects.

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• Presented program opportunities of up to 25% savings to customers by offering product alternatives that also achieved higher margin opportunities for Staples.

• Generated new revenue of $10k to $1M per program in multiple lines of business.

• Cultivated partnership-type relationships that grew during quarterly business reviews, and developed into opportunities by exceeding expectations of job-role through ability to enhance program services.

Account Manager (4/1998-10/2000)

Responsibilities included landing and developing new accounts thru cold-calling in the Greater-Madison area, approaching small to medium sized customers. Assisted in the sourcing of products, and held a customer list of over 200 accounts.

• Managed purchase mix and compliance when contracts existed for customers, while still opening new accounts on a monthly basis.

• Grew initial book of business from $75k to $2.5 million run-rate within two years.

R.J. Reynolds, Tampa, FL 4/1995-1/1998

Second largest tobacco company in the U.S. with $8.9 billion in revenues.

Territory Manager

Actively promoted the brands marketing mix through direct discussions with retailers using analytical proficiency and influencing skills to promote a beneficial business plan for RJRT and operators.

• Sold and executed national-chain/local brand-building marketing programs and initiatives in Tampa territory to over 150 locations.

• Built outstanding relationships with store managers/owners by providing expert insight and advice through the development of individual business plans.

• Successful implementation of new products and high marks for market penetration.

• Ranked in the Top 10% of Territory Managers nationwide at time of my departure.

Education

Bachelor of Science –Hotel Restaurant Management with a minor in Property Management University of Wisconsin – Stout, Menomonie, WI

Technical Skills - Proficient in Microsoft Excel, Power Point, and Word

Used Salesforce.com for 5+ years

History with SAP, PeopleSoft, and Ariba roll-outs and maintenance with customers

Professional Development - Dale Carnegie – Personal Leadership

Miller Heiman Conceptual Selling and Strategic Selling

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