Insurance Agent Customer Service
Resume:
Gloria Reguero-Valentin
Palm Bay, FL 32907 US
Day Phone: 787-***-****
Evening Phone: 321-***-****
Day Phone: 321-***-****
Email: aboi7s@r.postjobfree.com
RESUME
Work Experience
Stonebridge Life Insurance
517 Almond Ave NW
Palm Bay, FL 32907 United States
Independent Insurance Agent
11/2012 - Present
I work as an independent insurance agent selling different life and health insurance pro
System). The inbound calls of prospective members are routed through Stonebridge's L
include Dental, Term and Full Life, Accidental Death and Dismemberment. I have recei
build rapport with customers while making needs analysis to ensure that products meet
exceptions on their contract policy and answer any questions in regards to coverage an
personal, confidential and health information. Submit invoice to underwriting company a
Resource Corporation of America
1350 S Hickory St
Melbourne, FL 32901
Patient Support Representative
01/2013 – Present
Perform bedside screening for all self-pays patients for determination of possible 3rd pa
in obtaining all necessary documents to complete application. I schedule agency appoi
patient, hospital, and agency during the application determination process.
filing, scanning, faxing, mass mail-outs, ordering supplies, and other duties as assigned
Health First Health Plans
6450 US Highway 1, Rockledge, FL
Customer Service Representative
05/2012 - 11/2012
Responded to customer inquiries by researching,
analyzing and documenting plan information related to:
Covered benefits and exclusions, including prescription
drug coverage; eligibility, enrollment and disenrollment;
participating providers; claims payments and processes;
authorization processes; premium billing and plan
guidelines. I assisted HFHP customers in a caring and
diligent manner. I handled incoming sales inquiries from
prospective customers by answering specific and
complex questions and assisting in the enrollment
process. Provided assistance with customer service
walk-in members and prospective members in a timely
and efficient manner for different category of clients
including, HMO, POS, Employer Groups, Medicare,
Commercial, Medi-gap and Third Party Administrators.
Assisted providers with inquires about claims, appeals,
Coordination of Benefits and negative balance take
backs.
RESUME
Work Experience
Stonebridge Life Insurance
517 Almond Ave NW
Palm Bay, FL 32907 United States
Independent Insurance Agent
11/2012 - Present
I work as an independent insurance agent selling different life and health insurance pro
System). The inbound calls of prospective members are routed through Stonebridge's L
include Dental, Term and Full Life, Accidental Death and Dismemberment. I have recei
build rapport with customers while making needs analysis to ensure that products meet
exceptions on their contract policy and answer any questions in regards to coverage an
personal, confidential and health information. Submit invoice to underwriting company a
Resource Corporation of America
1350 S Hickory St
Melbourne, FL 32901
Patient Support Representative
01/2013 – Present
Perform bedside screening for all self-pays patients for determination of possible 3rd pa
in obtaining all necessary documents to complete application. I schedule agency appoi
patient, hospital, and agency during the application determination process.
filing, scanning, faxing, mass mail-outs, ordering supplies, and other duties as assigned
Springleaf Financial
3815 N US1 Hwy
Cocoa, FL 32926
Customer Account Specialist
09/2011 - 02/2012
Processed loan applications assuring completeness and accuracy required for approva
documents for any discrepancies before signing and closing loans. Verified, cross refer
submitted document legitimacy. I did this by validating information with different govern
cosigners and renters. Determined risk by analyzing applicant’s credit bureau report, pa
insurance coverage, current obligations, and comparing them to current budget and inc
reports to branch manager and underwriters regarding applicants potential risks, need
amendments for each loan contract. I kept track of status of pending loans during differ
expedited process. Imposed and released liens on vehicles when appropriate by conta
customers, insurance companies and the Department of Motor Vehicles. I communicat
Headquarter departments to resolve complex issues outside my local branch. Respons
payments process for retail and consumer loans. Prepared different quotes as alternati
Prepared loan contract documents. Assured that all parties have reviewed contract clau
during loan closing prior to final signature and booking. I also verified and validated tha
had all signatures and stamps required by law. Complied with federal and company reg
personal and confidential information. I processed payments and input data using appr
all interest; penalties or waivers to be applied to the account. I effectively clarified ques
information when necessary. Processed cash transfers from other cashiers, balance th
bank deposits, while complying with all operational procedures and internal controls for
coordinated payments for acquisition of contracted services and equipment required by
vendors and suppliers. Processed payments and documented data in corresponding le
administrative duties as required.
Protocol Global Solutions
255 N Sykes Creek Parkway
Merritt Island, FL 32953
RESUME
Work Experience
Stonebridge Life Insurance
517 Almond Ave NW
Palm Bay, FL 32907 United States
Independent Insurance Agent
11/2012 - Present
I work as an independent insurance agent selling different life and health insurance pro
System). The inbound calls of prospective members are routed through Stonebridge's L
include Dental, Term and Full Life, Accidental Death and Dismemberment. I have recei
build rapport with customers while making needs analysis to ensure that products meet
exceptions on their contract policy and answer any questions in regards to coverage an
personal, confidential and health information. Submit invoice to underwriting company a
Resource Corporation of America
1350 S Hickory St
Melbourne, FL 32901
Patient Support Representative
01/2013 – Present
Perform bedside screening for all self-pays patients for determination of possible 3rd pa
in obtaining all necessary documents to complete application. I schedule agency appoi
patient, hospital, and agency during the application determination process.
filing, scanning, faxing, mass mail-outs, ordering supplies, and other duties as assigned
Bilingual Insurance Agent
10/2009 - 09/2011
Licensed Medical Insurance Customer Service Agent. I proficiently interview, explain, li
and update patient’s demographic information into a computerized database program.
Santander Bank
Aguadilla, PR 00603 United States
Administrative Assistant Financial Institution
03/1991 - 11/1992
I maintained the manager’s schedules and agendas. Scheduled staff conferences, staf
throughout the contract life. I proof read all outgoing correspondence. I was custodian t
Ramirez - Ramirez Law Firm
San Juan, PR 00936 United States
Administrative Assistant Legal
01/1989 - 02/1991
Served as Legal Secretary to a large law firm rendering services in real estate, family la
pertinent to each case. Scheduled meetings and appointments.
US Army Signals Warfare Center
Vint Hill Farms
Warrenton, VA United States
Secretary
05/1986 - 08/1987
Team member in a US Army Contracting and Procurement Program Office (PO). Office
composed correspondence and reports typing at over 70 wpm. I prepared contract doc
RESUME
Work Experience
Stonebridge Life Insurance
517 Almond Ave NW
Palm Bay, FL 32907 United States
Independent Insurance Agent
11/2012 - Present
I work as an independent insurance agent selling different life and health insurance pro
System). The inbound calls of prospective members are routed through Stonebridge's L
include Dental, Term and Full Life, Accidental Death and Dismemberment. I have recei
build rapport with customers while making needs analysis to ensure that products meet
exceptions on their contract policy and answer any questions in regards to coverage an
personal, confidential and health information. Submit invoice to underwriting company a
Resource Corporation of America
1350 S Hickory St
Melbourne, FL 32901
Patient Support Representative
01/2013 – Present
Perform bedside screening for all self-pays patients for determination of possible 3rd pa
in obtaining all necessary documents to complete application. I schedule agency appoi
patient, hospital, and agency during the application determination process.
filing, scanning, faxing, mass mail-outs, ordering supplies, and other duties as assigned
closely with the Program Manager and office staff in order to expedite requested record
Education:
Florida School of Insurance Tallahassee, FL United States
Technical or Occupational Certificate 01/2010
Credits Earned: 40 hours
Major: Life, Health and Variable Annuities Insurance Agent
Universidad de Puerto Rico Aguadilla, PR United States
21 College Coursework Completed 12/1982
Relevant Coursework, Licenses and Certifications:
Filing, Typing, Accounting, Spanish, English, Stenograph
Contact this candidate