Management Quality

SUDHIR S SAPKALE

~E-Mail: aboi2a@r.postjobfree.com

~Phone: 025*-******* ~Mobile: +91-982*******

Aspiring for senior level assignments in the field of MIS, Operations

Management, Accounts and Data Analysis with an organization of repute.

Preferred Location: Mumbai

SYNOPSIS

. Offering over 9 years of experience in Operations Management, MIS,

Accounts, Analysis and Client Relationship Management.

. Expertise in handling operations in compliance to the rules and

regulations laid by the organization.

. Adept at managing day to day commercial, cheque & accounting functions in

co-ordination with internal / external departments for smooth financial

operations.

. Demonstrated ability to quickly learn organizational processes,

workflows, policies and procedures of company.

. Deftness in implementing processes in line with the pre-set guidelines.

. Proven track record of managing processes/ SLAs and streamlining workflow

and creating team work environment to enhance productivity.

. Proficient in managing & leading teams for running successful process

operations and ensuring that the process surpasses achievement of

delivery & service quality norms for all valuable clients.

CORE COMPETENCIES

MIS / Documentation

. Acting as interface between the client and the development team to

evaluate customer need (program & technical).

. Mapping client's requirements & providing customized collaterals.

. Providing feedback and direction to the development teams for the

evolution/ modifications, based on customer inputs, specifications and

feedback.

Operations Management

. Managing the overall functioning of process, identifying improvement

areas and implementing adequate measures to maximize customer

satisfaction level.

. Processing and ensuring completion of the processing activities within

the turn around time; managing operations for rendering and achieving

quality services.

Client Relationship Management

. Building and maintaining healthy business relations with clients,

ensuring high customer satisfaction matrices by achieving delivery &

service quality norms.

. Setting quality standards for operations, ensuring high-quality customer

experience, while adhering to SLAs.

Team Supervision

. Monitoring, recruiting, training & motivating the manpower & ensuring

quality deliverables in the market.

. Providing direction to the sales team for ensuring optimum performance

and enhancing their professional skills.

. Overseeing and analyzing the performance of team members and assigning

them targets on regular basis.

CAREER CONTOUR

Since Jan'08 with Reliance Media Works, Mumbai as Senior Executive

Highlights:

As MIS Team Leader:

. Dexterously ensured timely delivery of MIS Reports for 4 countries

(Malaysia, USA, Nepal & India) using MS-Excel, so that data is Accurate

and errorless sent to the management

. Skilfully developed and maintained reports to help in deciding theatrical

property purchase benefits.

. Resourcefully liaised and coordinated with the upper management for the

data around the 4 countries.

. Efficiently maintained reports for Food & Beverage Stock for increasing

the profit.

. Proficiently recorded the movement of the Stock as well as High earning

Stock and vice versa.

. Adroitly executed Budget Forecast and compared it with the actual

earning.

. Deftly ensured cash flow movement from all the theatrical to the bank.

. Capably prepared the performances of the feature films and also rated

them as per the revenue earned.

. Precisely generated SOP for the MIS reports.

. Accurately scripted for Auto mailer and De-attachment of the File from

the mail.

As Accountant

. Expertly assured Account Maintenance of 4 Group companies by using Tally-

9 (U.K. Corporate, U.K. Netherland, Netherlands B.V & Mauritius).

. Controlled the Cash flow of all the theatre and ensured that it is being

safely deposited.

. Individually handled various tasks such as postings to general journal

and general ledger, AP / AR, generated P&L reports and Balance Sheets.

. Carried out bank reconciliation activities and managed several client

accounts independently.

. Conducted Accounting functions for the Foreign Subsidies and ensured

smooth functioning for the same.

. Developed board resolution for the Foreign Subsidies as per the

requirement of management.

. Analyzed and documented the report of Income within Theatre Property

before and after acquisition.

. Defined and Designed Reports for all Theatres of Malaysia & USA to ensure

revenue control and Theatre Performance.

. Skillfully planned MIS Report using Data and Excel MACROS.

. Successfully received Spot Bonus for the Performances and MIS Template.

. Adroitly assured proper documentation and ensured Audit for USA

Geography.

. Played a vital role as an Internal Auditor for theatres and prepared

process documentation and best practices for Theatres to follow.

Mar'06 - Aug'07 with Kotak Mahindra Prime Ltd., Mumbai as Assistant Manager

Highlights:

As MIS Head (India)

. Dexterously followed up with Collection related jobs: Penal Collection,

Respossed Vehicle Status, Delq Status, Pot Loss Status, Loss Write Off

Formality, etc.

. Prepared Collection MIS All India Monthly and Portfolio buyout MIS.

. Skilfully calculated Incentive and submitted it to the HR Department.

. Expertly handled legal cases status providing the same to Legal

department.

. Checked availability of all ARD requirements.

. Adroitly headed Project leaded - CIBIL, PORTFOILIO BUYOUT.

. Successfully handled Compliances of Disbursement Process.

. Fruitfully transferred for the HO as All India Collection MIS Head.

. Profitably set-up of the MIS for Interest Rate Rack Report.

. Prepared MIS Report to ensure Payment of Disbursement on daily basis.

As Operational Coordinator

. Audited Car Loan files before disbursement, which includes checking norms

as per company policy.

. Prepared Company Profit Report for Mumbai and Sub-location and Interest

Rate Rack Report on monthly basis.

. Updated records of High Value Customer on Daily, Weekly and Monthly

basis.

. Controlled and prepared daily reports for the normal termination &

foreclosure of the loan as per policy.

. Prepared MIS on the monthly base for the western region for the penal

charge as per policy.

. Calculated for the Professional Tax for employees of the Spoke.

. Issued NOC letter to customer as the account transaction is being

cleared.

Jul'04 - Mar'06 with Standard Chartered Finance Ltd., Mumbai

As Officer (Merchants Payments & Account Services)

Highlights:

. Effectively handled Credit Card Merchant payments (Master /VISA) for the

region.

. Successfully handled Teller System (Disbursal of Tele-draft and Dial-A-

Loan product & all other operations).

. Proficiently executed Reconciliation of Internal Payments Accounts.

. Processed forms for account opening (i.e. savings, currents & fixed

deposit) and funded the deposits.

. Prepared a tracker Excel to Tally the System ( CTDOS )

. Implemented Excel uploading of the Accounting entry in the PeopleSoft

Package.

Commenced career with Ragfaga Infomedia, Mumbai as Legal Hindsighter

(Jan'03 - Jun'04)

SCHOLASTICS

2004 Govt. Diploma (Cooperative Auditing & Accounting) from Pune

University, Pune.

2002 B.Com. (Financial Accounting & Management) from Mumbai University,

Mumbai.

IT FORTE

Operating Software : Win9X, NT, 2000 & XP

MS Office : 2000/XP/2003/2007

Languages : FoxPro, C & MS DOS

Packages : Tally 6.3, 7.2, 9 & ERP

PERSONAL DOSSIER

Date of Birth: 11th August 1979

Languages Known: English, Hindi & Marathi

Address: Sai Suman CHS, B Wing, 1st Floor, Hanuman Nagar, Katemanvli,

Kalyan (E) - 421306

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