Susan E Barker

**** ******** **., ********, ** 61109

Home: 815-***-**** -Cell: 815-***-****

aboi0l@r.postjobfree.com

Summary

Executive Profile

Over-achieving Retail professional with more than 20 years of successful experience

in a wide range of management activities, including recruitment, training, sales,

inventory management, merchandising and customer interactions and complaints.

Twelve years in multi-store management with a prove track record of turning around

underperformed business operations, surpassing performance targets and achieving

profitability. Recognized by peers and senior management as a true leader who can

motivate managers and associates to adapt to new business processes by thinking”

out of the box” and always leading by example. I'm seeking the next challenging

opportunity with an organization that demands an experienced manager that fills a

room with positive energy, works best in a fast paced, high energy and positive

environment. Also I'm one who adapts quickly to change, doesn't buckle under

pressure and builds trust among subordinates and leaders quickly and always

contributing to the companies success and growth.

Experience

Hair Stylist/ Attending Online Private Investigating School

November 2012 to Current

Encase Computer Forensics – Rockford, IL

I am doing all my clients at home in my salon while taking Private Detective

courses online and in class. I recently graduated from Fidelity Academy in Chicago IL.

I have security clearance for Private Detective Employee and still waiting on my Perc

card. I am taking Encase training for computer forensics and hopefully get my

certificate in 4 months.

Landlord for investment/rental properties

Over 20 years experience in Background checks, Tenant and Landlord State laws, Evictions,

Section 8 HUD Housing, Surveillance, court procedures and report writing.

Store Manager

November 2010 to November 2012

Hair Cuttery – Rockford, IL

Collaborated with customer service team members to give exceptional service

throughout the entire shopping and purchasing experience. Built customer

confidence by actively listening to their concerns and giving appropriate

feedback. Created and directed sales team training and development

programs. Created new employee self-evaluation forms that focused on

employee performance, competencies, engagement and development.

Organized all monthly and quarterly reviews for all associates. Developed

department's first incentive performance plan which motivated staff and

resulted in a 23% increase in sales that surpassed revenue goals in four

consecutive quarters.

District Supervisor

April 2010 to November 2010

Regis Corp. – Woodstock, IL

Initiated program that standardized employee training and led to increase in

customer satisfaction by 12% .Created executive analysis reports highlighting

business issues, potential risks and profit opportunities. Researched market trends

and surveys and used information to stimulate business and revenue growth.

Created and executed short and long-term customized comprehensive financial

strategies to reach company goals..Reduced and controlled expenses by improving

resource allocation. Coached and mentored 100 staff members by offering

constructive feedback and taking interest in their long-term career growth.

Drafted business plans, budgets and quarterly and semi-annual business reviews.

Offered feedback to executive-level management on the effectiveness of strategies,

selling programs and initiatives. In charge of all audits of consumable inventories

for budget and theft.

Cosmetic Floor Manager

August 2007 to April 2010

Macys – Rockford, IL

Worked effectively in a heavily cross-functional, fast paced environment.

Developed innovative product solutions grounded in clear understanding of

customer needs. Managed, mentored and developed a team of 20 associates

to give over the top customer service and follow up that resulted in a increase

of revenue by 17 %in a 8 month period. Managed all company engagements for

sales and marketing campaigns. .Identified inefficiencies and made

recommendations for process improvements. Monitored multiple databases to

keep track of all company inventory. Monitored market conditions, product

innovations and competitor activity, with a adjusted account sales approach to

address the latest market developments. Highlighted the difference between

competitive brands and managed brands through innovative merchandising

campaigns.

Highlights

• National account management

• Multi-unit operations management

• Skilled multi-tasker

• Persuasive

• Training and development

• Deadline-oriented

• Marketing savvy

• Conflict resolution techniques

• Negotiations expert

• Self-motivated

• Market research and analysis

• Detailed report writing

• Excellent negotiating tactics

• Leadership/communication skills

• Operations and finance expert

• Strategic objective execution

• Background screening

• P&L management

• Performance evaluations

• Diverse market/industry knowledge

• Works well under pressure

• Recruiting and interviewing

Education

Fidelity Investigative Training Academy 2013

Chicago, IL, US

Private Detective Employee

Perc Card, Security Clearance

Highland Community College

Freeport, IL, US

Business Administration

6 months from associates

3.4 GPA

Advanced coursework in Business Administration

Coursework in Marketing, Finance, Corporate Management

Coursework in Marketing, Finance Management, Communications,

Customer Service and detailed Report writing

Rock Valley College

Rockford, IL, US

Accounting 1 & 2

Accounting/ Business corporations.

Ashworth College

Online Us

Management/Marketing

Certificates

3.3 GPA

Customer Service Manager Certificate (CSMC) Coursework in Marketing, Business

Management and Communications. Completed Customer Service Management

training, Strategic Leadership, Motivational Team Building skills, Online

Marketing, networking and concepts for promotional marketing events.

•

Exceeded Sales Management goals by 35% on a quarterly basis, which led to

promotion to District Manager within 6 months.

•

Increased cost-effectiveness by 17%% through compliance enforcement and

implementation of a rigorous quality control system.

•

Exceeded corporate target for customer satisfaction for 7 months in a row.

•

Launched well-received program of professional development courses for all

staff.

•

Mentored and coached employees resulting in a 12% increase in productivity.

•

Cross-sold services at a rate of 30%, upgrading customers to different plans

and up-selling product packages.

•

Customer Assistance and problem resolution, on phone and in person

•

Worked with company systems such as Live Support and diligently completed

all assigned tasks, working overtime as needed.

•

Received the most customer response letters rated as excellent for 9 months in

a row.

•

Graduated second in my Private Detective class with a 96% on my exam

Reduced staff turnover by 10% in one year by implementing several well-received

team and morale-building programs.

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