Customer Service Human Resources

NIGEL J CLARK, PHR

***** ******* **** *****, *******, IN 46514 Phone: 574-***-**** Email: *****@*******.***

I am a professional who is looking to utilize my skills and knowledge to become a key player in your

organization, helping you to be all that you can be. I have experienced many diverse responsibilities

under the direction of a business owner who recognized my strengths and trusted me with new

endeavors. I will consider management positions other than what I have recent experience with, as I am

a quick study; I have a very well rounded business and management resume, and I am confident I will be

an asset to your company. I am ready for new opportunities.

Experience

Event planner, PWDCA National Specialty

october 2011 – december 2012

Responsible for planning and organizing ten day Annual event with multiple venues. Negotiated hotel

contracts with Geneva Ridge Resort, The Inns of Geneva National, AmericInn of Delevan, contract with

city of Fontana Beach for water event. Events included dinners, meetings, auctions, vendors, multiple

canine events, lectures and training, judge contracts, equipment contracts, hotel contracts. Events held in

Lake Geneva, Wisconsin September 28- October 6, 2012. Financials closed in December. Reviewed

as one of the organizations finest events.

Director of human resources, Duncan systems Inc, Elkhart In, April 2004 – October 2011

Responsible for all Human Resources, Safety and Environmental functions. Wrote and implemented

employee handbook, policies and procedures manual, training programs for Safety and HR compliance,

hiring, Management Training and enrichment. Strategjc Planning Partner. I investigated and responded

to any employee claims, Plant Audits, drills or safety concerns. I was responsible for Employee Benefit

selection and implementation, and developed a unique program that the TPA called the Duncan Systems

plan, when introduced at other companies. Worked 3 days per week with on call responsibilities and full

benefits.

NIGEL J CLARK

Vice president of human resources, Damon corporation, elkhart,IN February 1990 - October

2003

Started in chassis procurement and purchasing/bills of material for motor home manufacturing line,

computer set up, named Director of Participative Management during several years of company-wide

employee participation training, then Human Resources Director, and then named Vice President of

Human Resources in 2000. Responsible for Implementing HR and Safety from ground zero into the

organization, and managing team of 10 in HR and Safety Dept. with 1200 employees in multiple locations.

Relieved foremen of hiring and transferred to Human Resources Department, Company wide liaison

between management and employees, wrote handbook, policies and procedures for organization. All

benefit administration, safety and environmental programs and reporting. Managed all legal employment

decisions and kept company claim free by creating an environment where people were treated with

respect, and concerns were investigated immediately, thoroughly with appropriate response.

Bivouac commercial vehicles, director of operations,

June 1988 - january 1990

Company start up. I was first employee hired by President and participated in every department to build

company into a 20 truck per day operation. Chassis procurement, purchasing, payroll, accounting,

operations, training, HR management, hiring, customer service, bills of material, office structure and

administration, etc.

UTILIMASTER CORPORATION / AVAIATOR VANS

FEBRUARY 1983 – MAY 1988

I was hired in as Customer Service Representative for Truck Body Manufacturer/Van Converter. I was

rewarded for reducing claims, while increasing customer satisfaction. When Divisions split, I was

promoted to Customer Service Manager of Van Division. Implemented Value Analysis Committee and

saved hundreds of thousands of dollars annually; Assisted General Manager with any duties asked of me.

Education

Indiana University, Bachelor Degree BGS, Business Concentration 4.0

PHR, Professional In Human Resources. OSHA 30 Hour Course 2010

N IGEL J CLARK

references

Mr. Brian Brady, Retired Business Owner - Business/Employer Reference

Elkhart, IN and Naples, FL Cell Phone: 574-***-****

Mr. Ken Hagedorn, Retired Business Owner Business Reference

Elkhart, IN Phone: 574-***-****

Mr. Shane Duncan, Business Owner Business/Employer Reference

Duncan Systems, Inc. Elkhart, IN Phone: 574-***-****

Mr. Leon Benson, Orthopedic Surgeon - Personal /Business Reference

Highland Park, IL Phone: 847-***-****

Mr. Jack Culbertson, Retired Business Owner Personal/Business Reference

Holmes Beach, FL Phone: 574-***-****

Mr. Chuck Teasley, President, PWDCA Personal/Business Reference

Nevada City, CA Phone: 530-***-****

Contact this candidate