Project Manager Management

Patrick Phalen

Summary

Successful Information Technology Leader who can be described as business

process focused, relationship builder, action oriented, expeditor, and

driven for success. Professional Services experience derived from

performing Software Development throughout all Life Cycle phases, using

structured development practices such as PMI Principles, Six Sigma, and

other client specific methodologies. Proven leadership managing cross-

functional, concurrent projects. Experience with Proposal Generation,

Client Engagement Management, and people management

Qualifications Profile

> Provide strategic leadership to business and IT organizations,

partnering with client business stakeholders to deliver Business

Intelligence Solutions, across Sales, Marketing, and Market Research

organizations.

> Strengths include client engagement leadership, providing Portfolio,

Program and Project management guidance across full software life cycle

development.

> Successful Professional Services implementation leader, responsible the

entire client engagement life cycle including business development,

proposal generation, project implementation, Provide creative solutions

to time sensitive customer issues to ensure success of the business.

> Adept at anticipating and identifying project and process risks and

issues, determining root causes of problems, negotiating mitigating

actions, and resolving issues without loss.

> Maximize business efficiencies by measuring Service Level Agreement

(SLA) and other necessary project metrics, leveraging successful change

management and driving cost minimization through the implementation of

the process and quality improvements, utilizing Six Sigma and standard

Project Management methodology.

Selected Achievements

> Led the technology team on a cross-functional RFP for Johnson &

Johnson, resulting in a 5 year, $110MM engagement with increased

company margin at the account. Served as the Engagement Manager for

the account, leading the cross-functional team in implementing the new

contractual deliverables.

> Led the Engagement Management team across a diverse portfolio of

Healthcare and Consumer Packaged Goods (CPG) companies, including

Johnson & Johnson, Novartis OTC, Pfizer Consumer Healthcare, M&M Mars,

Wyeth Consumer Healthcare, Bayer Consumer Healthcare, Pinnacle Foods,

Cadbury Adams, Diageo Spirits, Welch's, and others.

> Professional Services Implementation Lead, delivering Advantage

Solutions to Tyson Foods, Dannone Group, USA, and Florida's Natural

with a high degree of quality, on time, and within project budgets.

Maintained close client relationships during initial roll-out, leading

end-user technology support

> Managed and participated in multiple Six Sigma initiatives, which

resulted in increased resource utilization, better project timeliness,

increased quality, and increased client satisfaction, leading to an

average yearly revenue growth of $3.5MM over a 5 year span.

Professional Experience

Express Scripts - Integration Project Manager

September 2012 to November 2012

Responsible for Client Data Exchange migration from Express Scripts "West"

to Legacy "East" (Medco) systems and infrastructure. Project entails

migration of historical client data, client business rules, and porting a

business user interface to facilitate client set-up and ongoing system

maintenance. The current project budget is approximately $10MM dollars,

using local and off-site resources, including on shore subject matter

experts, as well as off-shore Business Analysts and Developers across

multiple functional areas.

General responsibilities:

. Creating Project Plans and gaining alignment among cross-functional

stakeholders

. Maintaining Project Status Reports, Risk and Issue logs to Executive

Leadership

. Creating phase funding request documents, and tacking actual spend versus

budgeted forecast

. Maintaining cross project dependencies among Project Managers and the PMO

Symphony IRI Group(Formally Information Resources, INC.) - Fairfield, NJ

1998 to August 2012

Vice President, Professional Services

Served as a VP for the Professional Services Implementation team,

responsible for delivering Advantage, IMPACT and other Web-based

business intelligence solutions to Consumer Package Goods (CPG) and OTC

Pharmaceutical clients. Primary responsibilities included:

. Served as the client-facing liaison working with client and internal

stakeholders, holding cross-functional IT and business resources

accountable for Project milestones and meeting delivery and support SLAs

to meet client business needs.

. Provided implementation strategy, including user acceptance and end-user

support, risk management and mitigation, change management, and ongoing

process improvement.

. Typical engagements included implementation durations of 9 - 18 months,

with ongoing support lasting two to three years. Lead project teams of

five to seven area leaders, responsible for both on and off-shore

resources, to overall project budgets of between $1 and $2.5MM.

. Successfully delivered Point of Sale (POS) and Consumer Data (Panel)

solutions to Tyson Foods, Dannon Yogurt, Florida's Natural, Butterball

Foods, and Smithfield Foods on time, within project budget and with a high

degree of client satisfaction.

Client Engagement and Program Management Functions:

. Directed the Project Management and Software Development organization

across SIG's entire OTC client portfolio. Created desktop and web-based

data visualization tools for Marketing and Sales users across a variety of

OTC and CPG clients. Partnered with client IT departments and their third-

party consultants on various Data Integration and Data Warehousing

initiatives actively managed multiple concurrent projects across multiple

clients.

. Strategic Planning: Partnered with client business leaders to serve as a

liaison between the business unit and IT stakeholders to ensure alignment

with company capabilities and developing strategic technology migration

plans. Fostered Client Partnerships by acting as the primary client

interface and advising clients on strategic business/technical issues.

. Responsible for ongoing client deliverables and monthly operations,

including change management. Performed Business Needs assessments and

generated Client proposals, including scheduling, project scoping and cost

information. Participated in client renewal and new business RFPs

. Lead client stakeholder meetings, including project metric tracking and

client satisfaction surveys.

. Develop strategic alliances and ensure that client expectations are set

in the sales and delivery process.

. Keep senior management and customers apprised of Program Status and

escalated issues as needed.

Process Development and Process Improvement projects.

. Led a Six Sigma project to reduce variability in project resource

estimates, resulting in an increase in resource billable utilization,

leading to increased revenue and profitability for the group.

. Developed cross-area resource sharing and create processes for off-

shoring development, including the creation of SLAs and the associated

tracking metrics.

. Led an internal effort to standardize PM Processes and practices,

including the creation of standard Scope, Change Management documents and

processes. Tailored PMI processes to fit into SIG's internal development

policies.

. Added the RACI model to the standard processes to clearly identify

project roles and responsibilities. Trained the PM and development team

in the utilization of the documents and processes.

. Set up KPIs to track resource utilization and key Project metrics,

including timeliness and quality, as well setting up Alerts to help

Project Managers and Senior Management get an early indication of at risk

project delivery

Team Management Experience:

. Responsible for leading on and offshore teams, consisting of Software

Developers, Project Managers, Engagement Managers, and Operations Managers

. Provided leadership and identified the career development of staff by

establishing training needs and development opportunities. Fostered a

performance culture environment.

. Reviewed performance appraisals of staff and determined salary increases,

promotions, and bonuses for approximately 10 people

. Mentored staff to remain aligned to the high profile performance

expectations of the organization. Transitioned team through several

restructurings.

Client Specific Projects:

. Created a custom version of an SIG syndicated shelf-assortment tool for

Bayer Consumer Healthcare Sales Team.

. Consulted with the Wyeth Consumer Healthcare IT department and third

party vendors to integrate SIG data into their Siebel Post-Promotional

analysis system.

. Developed a custom, multi-data source integration engine for the M&M Mars

snack division, enabling a better sense of the business health to their

senior management.

. Delivered New Item trackers allowing clients such as Pinnacle Foods,

Welch's, and Wyeth Consumer Healthcare get an early read into the success

of new product initiatives

. Created a custom Out of Stock solution for the Cadbury Adams Gum business

allowing them to prioritize their supply chain management for the most

efficient production and re-tooling of their manufacturing lines.

ITT Avionics - Clifton, NJ 1998 to 1998

Senior System Engineer

Senior System Engineer in the Advanced System Engineering Section.

Responsible for proposing next generation Electronic Warfare systems.

Primary responsibilities include:

. Perform system Trade Studies of existing and proposed technologies.

. Manage design meetings with Analog, Digital, Mechanical, RF, and

Software design groups.

. Prepare and present system proposals, scheduling and budgets to

Customers and Company Management.

.

US Army, Picatinny Arsenal - Dover, NJ 1989 to 1998

Software Development and Simulation Project Manager

Project Manager for Software Development, Simulation Development, and

Simulation Verification and Validation efforts. Managed remote and

onsite Government and Contract employees. Responsible for managing 14

people to a $2M budget. Additional responsibilities included technical

issues resolution by serving as the Lead System Engineer.

. Management Responsibilities included project planning, scheduling,

budgeting, and milestone / resource tracking. Issue Escalation and

resolution.

. Held weekly status meetings with contractors to monitor status of

activities that occur on the project off-site. Held monthly or

quarterly in person project reviews. Kept Program Manager apprised of

project status on a weekly basis.

. Overall technical responsibilities included writing test plans,

scheduling tests, overseeing simulation runs, witnessing software QA

functions, analyzing test results, defining functional, performance

and system requirements.

. Managed remote vendor agreements that provided software integration,

and testing.

. Managed a Product Improvement Software Development effort. This

effort consisted of upgrading an existing software suite from embedded

Assembler Code and Analog ASIC logic into C Code. Responsibilities

included reviewing specifications and design documents, and performing

Software QA functions including witnessing Unit Test, Software Quality

Tests, System Performance Tests, and performing Code walk-through.

. Led Field Testing of smart weapon systems. Planned, staffed and

budgeted field tests; coordinated test support among Government and

contractor personnel.

. Performed data reduction and system performance analysis. Recommended

corrective actions and design modifications based upon analysis

results. Modified and debugged existing analysis code to meet

changing analysis requirements.

Technology

Platform/Programming: Oracle, Oracle Express, Java/JavaScript, HTML,

Visual Basic,/VBA, C/C++, Web Sphere, Active Directory (LDAP), SSO (SAML)

Office Tools: MS Project, Excel, Word, PowerPoint, Access, Visio

PM /Collaboration Tools: SharePoint, Confluence, Quickbase, Planview

Education

Master of Science in Information Systems Management, Stevens Institute of

Technology, Hoboken, NJ

Project Management Certification, Stevens Institute of Technology,

Hoboken, NJ

Bachelor of Science in Chemical Engineering, New Jersey Institute of

Technology, Newark, NJ

Principles of Modern Radar, Georgia Technical Research Institute

Personal

Boy Scout Leader

Certified Travel Soccer Coach

References furnished upon request

31 Sylvan Pine Brook, New Jersey 07058

*******@*****.*** ( 973-***-****

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