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Customer Service Management

Location:
Florence, SC, 29069
Posted:
February 25, 2013

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Resume:

Carlita N. Patterson

**** ******* **** *****, ** 29069 843-***-**** aboht5@r.postjobfree.com

CAREER GOAL

To secure a position with an organization that will enable the use of my strong organizational skills, educational background, and a history of successful and effective professional communication.

EDUCATION

American InterContinental University - Schaumburg, IL

Bachelor of Business Administration 2012

• Concentration in Healthcare Management

• Relevant coursework: Medical Terminology, Financial Management, Healthcare Management, Healthcare Information Systems, Healthcare Finance, and Global Operations Management

Associate of Arts in Business Administration 2011

PROFESSIONAL EXPERIENCE

Morning News - Florence, SC

Traffic Development Coordinator/ Mactive Specialist 2008 – Present

• Serve as the primary liaison between Advertising, Newsroom, and Production Departments in the diagramming of all publications promoting a decrease in downtime by 7%.

• Manage staff and oversee Account Executives material resulting in a smoother process and a reduction in errors.

• Prepare layouts for the newsroom by setting templates, marking the pacing of pages & placing of retail ads.

• Design and implement electronic reports and documents to multiple departments resulting in an efficient and improved tracking system.

• Prioritize tasks and organize duties to meet deadlines consequently saving the company thousands in revenue.

• Train and collaborate with new hires about Traffic procedures to ensure the best practices will be transferred in producing a quality product.

• Administer excellent customer service over the phone and through email resulting in repeat advertising and a favorable impression of the company.

• Systemize archives to guarantee all document request are met and released quicker than 30 minutes to under 5 minutes.

Sales Coordinator 2006 – 2008

• Coordinated and worked with Account Executives on various tab projects such as Taste of Home, Better Homes and Garden, etc., which helped reduce trial and error and output a successful product.

• Maintained accurate records, answered the phones, and took classified ads; championed and managed organizational changes, which gave Account Executives a 30% increase in sales time.

• Handled high-end design and reproduction of specialty news products, scan photos, and camera-ready ads, including typesetting ads for newspaper format resulting in quicker turnaround time for ad proofs.

• Executed the flow of classified pagination; served as a backup for Accounting Clerk as well as layout and design of advertising paper.

Copy Desk Editor 2000 – 2006

• Designed the layout, download, and place of the comic, food/health & fitness pages, which resulted in a faster and much smoother transition from negative to plate.

• Wrote and maintained automotive car care column in auto weekly section of the paper that gave tips on maintaining a smooth running and clean automobile.

Production Flow Data Entry Clerk 1995 – 2000

• Reconciled the daily and weekly publications by measuring product to news ratio, which gave an accurate report of ads in the paper versus news flow.

• Prepared the daily lineage report for senior management to review, and assisted advertising customers with billing questions and concerns.

TECHNICAL SKILLS

• Experience in data entry, typing 60wpm; proofreading and editing skills.

• Proficient use of Microsoft Word, Excel (Certificate), WordPerfect & PowerPoint



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